The document provides information about the Dabbawalas of Mumbai. It discusses that the Dabbawalas started in the 19th century to deliver homemade lunches to British officers and continues to this day. It describes the intricate system used to collect, transport by train, and deliver over 200,000 lunches per day with very few errors. Key aspects that have led to the Dabbawalas' success include teamwork, time management, personal involvement, strong relationships with customers, and effective communication despite most members having only an 8th grade education.

1. Presentation on
DABBAWALAS OF MUMBAI
Group Members
Grisha Yadav
Kohinoor Thapaliya
Krishna Chalise
Manisha Baral
Mani Manandhar
Netra Bdr. Khatri
Pawan Kawan

2. Introduction
 Marathi word literally means „Boxman‟ or
„Box Delivery Man‟
 Started in the nineteenth centuary to meet
the needs of British working officers
 Continuous existence even after the
independence of India from British

3. Working Culture
 Delivers launch box to office goers and to
school children.
 The food is normally home cooked food.
 Strict distribution of duties among members
of the organization.
 The pickup man pickup the tiffin from home
at fixed time.
 The picked tiffin is moved to a fixed place
next to the railway station . At this point his
job is over.

4. Contd….
 All the collected tiffin box are load into the
luggage compartment.
 Two or four person travel along with the
tiffin boxes .
 Collect the lunch boxes at the terminal and
deliver to the office;
 Lastly, same exercised is reversed in the
evening to collected the empty boxes.

5. Reason of success of Dabbawalas in
Modern business practice
 Teamwork
 Time management
 No documentation
 Personal involvement
 Relationship Orientation
 Continuous Communication

6. DABBAWALAS SERVICE
PROCESS

7. Critical evaluation and
Comparision
 Relationship with customers
 Continuous communication with
customers
 High level of personal involvement
 Lower faulty delivery

8. Negative Aspects:
 Miscommunication might result in the
unpardonable error
Comparision:
 Technique used by dabbawalas vs
modern use of IT technology

9. Internal communication of
Dabbawalas
• Follows flat structure with only three layers for
the better communication, the first layer is top
management,second layer is governing
bodies and the third layer is dabbawalas
themselves
• Instead of following top down approach they
follow the bottom up approach.
• This entire framework depends on teamwork
and cooperation

10.  They have 2-3 dabbawala groups in
each operation area,tiffin collection is
group wise but transportation is
shared with other groups
 Due to the proper communication
among the dabbawalas ,one
dabbawala doesnot interrupt other
dabbawalas work.

11. External communication of
Dabbawalas
 Even though customers are growing, they have color
coding system, which ensures that every Tiffin goes to
correct person.
 A collecting dabbawala‟s, usually on bicycle collects
dabbas either from workers home or from the dabba
makers.
 Many of the carriers are illiterate, the dabbas have some
sort of distinguishing marks on them such as a color or a
group of symbols.
 They have distributed their leaflets with Microsoft laptops
in Mumbai, offering mini discount offer for food delivery.
 Although no of transactions is large ,each persons
handles a limited no of transactions at a time.

12.  The grouped dabbas are put into the
coaches of the train with markings to
identify the destinations of the boxes.
 At each station, boxes are handed
over to a local dabbawala‟s who
delivers them.
 The empty boxes after lunch are again
collected and sent back to the
respective houses.

13. 4) Formal education is not everything and all about
in doing business at present. How do you see this
situation working in reference to the dabbawalas.
Bring out any other case of success in this regard.
Many think the only way to succeed is through
education. While piling on the degrees can earn you
piles of dough and debt it's not the only option.
The lack of a college degree did not hinder the
success of the late Steve Jobs and Bill Gates .

14. The average education level of the dabbawala
being around the eighth grade have become a
global business school example .
The success of the system depends on teamwork
,time management, dedication.
The future managers and new enterpreneour of
MNCs will get tips from dabbawalas.

15. Due to the proper application of logistics and supply
chain management of dabbawalas helped them in
their success, though they haven‟t get any degree in
the business studies.
Hard work, dedication, commitment, passion in work
leads to the success of the bussiness, not only the
higher degree education.

16. Walt Disney:
Walt, regarded as the most influential animator because of his
creativity with cartoons. He dropped out of high school at 16
and founded Walt Disney; a company which now has an
annual revenue of about $30billion.
“If you can dream it, you can do it.” – Walt Disney
Walt Disney

17. Thomas Edison: Thomas Edison was labeled dumb
and scatterbrain by his school teachers but he went
on to become one of the world‟s greatest
inventors and founded General Electric; one of
the most powerful companies in the world.
“Many of life‟s failures are people who did not realize
how close they were to success when they gave up.”
– Thomas Edison
Thomes edition

18. David Karp, founder of Tumblr. Dropped out of school
at 15, then home schooled. Did not attend college.
David Karp (born July 6, 1986) is an entrepreneur and
the founder and CEO of the short-
form bloggingplatform. He isone of the top 35
innovators in the world under the age of 35.
He attended The Calhoun Schoolfrom age 3 through
8th grade
David karp

19. Conclusion
 Teamwork can make imposible things
possible
 Continuous communication helps to
maintain strong relationship
 Timely delivery creates good image in
clients

20. THANK YOU