D from IE bussiness school

1. Cite at least one example of when your leadership
had an impact on or changed a certain situation, and
justify how an IE Master’s Degree program would
help you to strengthen or improve this competence.

2.  On December 2011 wireline Weatherford base at
Yopal Casanare (Colombia) opened, to help solve
quality issues regarding performance on field service
and laboratory technical maintenance

3.  - I was selected as Operations Manager for the Base

4.  The Team was selected among new hired engineers
and new hired operators.
 Only 3 people form the team had experience on the
field and helped with the quality improvement plan.

5.  Improvement Plan consisted of:
 Proper training to new hires ( Senior engineers were
assigned to the new hires)
 Briefings and debriefings before and after each job to
discuss any possible problems.
 Weekly technical meetings to ensure updates regarding
service or failures on site jobs were discuss and known
by everybody.
 Monthly assestments to random engineers to ensure
technical knowledge.
 Root Cause Analysis Discussion if failure at site, and
proper closure to avoid repetion.

6.  After one year Service was improve having a 96% of
operation efficiency over the 30% over the years
before.

7.  Results:
 Operation satisfaction by client reasure contract for the
nex year
 Operation quality and confidence among engineers was
regained
 Field operation profit increased over 25% making the
base the most profitable by end 2012.

8.  The IE Master Degree can help me understand better
metrics needed to be asses on situations like this.
 Have a formal background on operations and overall
management.
 Take advantage of quality results like this and build a
strategy to improve revenue.
 Help analyze global development of the business to
take proper decision on future management.