The document describes when the author took on a leadership role as Operations Manager for a new wireline Weatherford base in Colombia in 2011. They implemented an improvement plan that included training new hires, daily briefings and debriefings, weekly technical meetings, and monthly assessments. This led to a dramatic increase in operation efficiency from 30% to 96% within a year. As a result, the client renewed their contract and field operation profits increased by 25%, making the base the most profitable. The author believes an IE Master's degree would help strengthen their leadership competence by providing a formal background in operations and management, helping analyze metrics and quality results, and developing strategies to improve revenue and analyze business development.

1. Cite at least one example of when your leadership
had an impact on or changed a certain situation, and
justify how an IE Master’s Degree program would
help you to strengthen or improve this competence.

2.  On December 2011 wireline Weatherford base at
Yopal Casanare (Colombia) opened, to help solve
quality issues regarding performance on field service
and laboratory technical maintenance

3.  - I was selected as Operations Manager for the Base

4.  The Team was selected among new hired engineers
and new hired operators.
 Only 3 people form the team had experience on the
field and helped with the quality improvement plan.

5.  Improvement Plan consisted of:
 Proper training to new hires ( Senior engineers were
assigned to the new hires)
 Briefings and debriefings before and after each job to
discuss any possible problems.
 Weekly technical meetings to ensure updates regarding
service or failures on site jobs were discuss and known
by everybody.
 Monthly assestments to random engineers to ensure
technical knowledge.
 Root Cause Analysis Discussion if failure at site, and
proper closure to avoid repetion.

6.  After one year Service was improve having a 96% of
operation efficiency over the 30% over the years
before.

7.  Results:
 Operation satisfaction by client reasure contract for the
nex year
 Operation quality and confidence among engineers was
regained
 Field operation profit increased over 25% making the
base the most profitable by end 2012.

8.  The IE Master Degree can help me understand better
metrics needed to be asses on situations like this.
 Have a formal background on operations and overall
management.
 Take advantage of quality results like this and build a
strategy to improve revenue.
 Help analyze global development of the business to
take proper decision on future management.