We use an ancient Japanese method to help companies engage their employees in their work. This workshop template help companies by aligning their employees passion and capabilities with their vocation and what the world needs most from them. It includes an instructional method to collectivize staff ambition.

1. know your employee and customer, prepare well for their experience 1
(Know your employee and customer, prepare well for their experience)
IKIGAI

2. know your employee and customer, prepare well for their experience 2
Ikigai is a Japanese concept meaning “reason for being.”
It encompasses joy, a sense of purpose and meaning and
a feeling of well-being.
The word derives from:
iki, meaning life and kai, meaning the realization of hopes
and expectations.

3. know your employee and customer, prepare well for their experience 3
CX Pilots works with companies to help them find their
employee’s individual and organization’s collective IKIGAI.
WHY?
• It increases everyone’s level of awareness, presence and fulfillment
• Companies who know more about what engages their employees, can keep their employees
more engaged—more engaged employees are what power the world’s best companies.
• It increases the level and quality of collaboration
• It enables the company and employee to find better ways to get more from one another.
• It helps the company and employee both learn more about how to grow, lead and prosper

4. know your employee and customer, prepare well for their experience 4
Ikigai examines the intersections of:
PROFESSION: what you’re good at doing
PASSION: what you love to do
VOCATION: what you can be paid for doing
MISSION: what the world needs from you
…then finds meaningful patterns in what individuals put into and get out of each
… then finds meaningful patterns in how to collectivize this information in a way that
increases everyone’s level of awareness, presence and fulfillment
…so that the company and each employee continually gain more from one another

5. know your employee and customer, prepare well for their experience 5
What you
can be
PAID FOR
PROFESSION

6. know your employee and customer, prepare well for their experience 6
What you
can be
PAID FOR
What the
world
NEEDS
VOCATIONPROFESSION

7. know your employee and customer, prepare well for their experience 7
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION
VOCATIONPROFESSION

8. know your employee and customer, prepare well for their experience 8
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION

9. know your employee and customer, prepare well for their experience 9
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION
Comfortable,
but feeling of
emptiness

10. know your employee and customer, prepare well for their experience 10
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION
Excitement and
complacency,
but sense of
uncertainty
Comfortable,
but feeling of
emptiness

11. know your employee and customer, prepare well for their experience 11
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION
Delight and
fullness, but
no wealth
Excitement and
complacency,
but sense of
uncertainty
Comfortable,
but feeling of
emptiness

12. know your employee and customer, prepare well for their experience 12
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION
Delight and
fullness, but
no wealth
Excitement and
complacency,
but sense of
uncertainty
Comfortable,
but feeling of
emptiness
Satisfaction, but
feeling of
disconnection and
uselessness

13. know your employee and customer, prepare well for their experience 13
What you
LOVE
What you
can be
PAID FOR
What the
world
NEEDS
What you
are
GOOD AT
PASSION MISSION
VOCATIONPROFESSION
IKIGAI
Delight and
fullness
Excitement and
certainty
Comfort and
wholeness
Satisfaction and
usefulness

14. know your employee and customer, prepare well for their experience 14
What you
LOVE
PASSION
I Love:
to design environments that bring the best
things out of people and their relationships
to take things from nothing to something
using my creative energy and ideas
to be respected and valued as a creative
person as I do what makes me happiest
Why?
What are your inputs?
What is it specifically, that
you love to put into this?
Why?
What?
What are your outputs?
What is it specifically, that
you love to get out of this?
What?
Why? What?

15. know your employee and customer, prepare well for their experience 15
What the
world
NEEDS
MISSION
What the World needs:
Smarter and more environmentally
sustainable environments
Spaces that allow human beings to realize
more of their creative potential
Building solutions that can address the need
for density without sacrificing personal needs
Why?
Why?
What?
What?
Why? What?
What are your inputs?
What is it specifically, that
you love to put into this?
What are your outputs?
What is it specifically, that
you love to get out of this?

16. know your employee and customer, prepare well for their experience 16
What you
can be
PAID FOR
VOCATION
What I can be paid for:
Doing architecture in an established firm
Designing interiors with my architectural
background and capabilities
Teaching architecture at an established and
accredited college or university
Why?
Why?
What?
What?
Why? What?
What are your inputs?
What is it specifically, that
you love to put into this?
What are your outputs?
What is it specifically, that
you love to get out of this?

17. know your employee and customer, prepare well for their experience 17
What you
are
GOOD AT
PROFESSION
What I am good at doing:
Mathematics
Architecture and Design
Building relationships and teaching
Why?
What are your inputs?
What is it specifically, that
you love to put into this?
Why?
What?
What are your outputs?
What is it specifically, that
you love to get out of this?
What?
Why? What?

18. know your employee and customer, prepare well for their experience 18
What are your inputs?
What is it specifically, that
you love to put into this?
What are your outputs?
What is it specifically, that
you love to get out of this?
PASSION
• to design environments that bring the best
things out of people and their relationships
• to take things from nothing to something using
my creative energy and ideas
• to be respected and valued as a creative
person as I do what makes me happiest
MISSION
• Smarter and more environmentally sustainable
environments
• Spaces that allow human beings to realize
more of their creative potential
• Building solutions that can address the need
for density without sacrificing personal needs
VOCATION
• Doing architecture in an established firm
• Designing interiors with my architectural
background and capabilities
• Teaching architecture at an established and
accredited college or university
PROFESSION
• Mathematics
• Architecture and Design
• Building relationships and teaching
INDIVIDUAL IKIGAI PATTERN IDENTIFIER

19. know your employee and customer, prepare well for their experience 19
Collective TEAM inputs?
COLLECTIVE IKIGAI PATTERN IDENTIFIER
Collective TEAM outputs?
Organized into
categories and stratified
across four levels. This
helps the company
develop growth paths
to illustrate how
employees can grow in
ways that ultimately
help the company while
helping them increase
personal fulfillment.
(NOTE: intentionally blurred to
protect a client’s privacy.)