CX Facing Role & Analytics to Product by PayPal Product Leader

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Main Takeaways: -Understand how Customer facing & Analytics roles overlap with product management -Identify opportunities in current role to work on building product management skills -Carve out the path to transition into product management

Technology

CX Facing Role & Analytics to Product
by PayPal Product Leader
www.productschool.com

CERTIFICATES
Your Product Management Certiﬁcate Path
Product Leadership
Certiﬁcate™
Full Stack Product
Management Certiﬁcate™
Product Management
Certiﬁcate™

Corporate
Training
Level up your team’s Product
Management skills

Free Product Management Resources
BOOKS
EVENTS
JOB PORTAL
COMMUNITIES
bit.ly/product_resources
COURSES

Transition from CX facing & Analytics
role to Product
Kavya Maiya
Senior Product Manager, PayPal

Hi, I am Kavya Maiya
•8+ years of work experience with 3 years in Product
2
Software Engineer
(2010-2012) Solutions Engineer
(2014-2016)
Engagement Manager
(2016-2018)
Product Manager
(2018-Present)

3
What is product management?
Central point of contact
Must influence without authority
Responsible for building
customer-centric products

• Product Managers are the CEO of the product
• Product Managers are the idea generators
• Product Manager’s job is done after the launch
• Product Manager’s need technical degrees
4
Myths of product management

5
How does Customer facing role & Analytics overlap with
Product Management?
CX Solutions
Engineer
Product Manager
Customer
Analytics

Building blocks to transition into product management role..
6
1 2 3
Work on small PM projects Shadow other PM’s Work with leaders/mentors
2

Transition to Product management
7
Transition to smaller company
Transition to another company in
the similar domain
Transition within your current
company

• CX facing and Analytics roles have overlap with product
• Work on the building blocks for transition
• Transition to PM roles
• To become a great PM
• Customer first approach
• Active listening
• Prioritization
• Effective communication
10
Takeaways..

Thank you!
https://www.linkedin.com/in/kavyamaiya/
11

www.productschool.com
Part-time Product Management Training Courses
and
Corporate Training

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