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Managing Conflicting Stakeholders by Deliveroo Sr Product Manager (1).pdf

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Managing Conflicting Stakeholders
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Managing Conflicting Stakeholders by Deliveroo Sr Product Manager (1).pdf

  1. 1. Managing Conflicting Stakeholders by Deliveroo Sr Product Manager productschool.com
  2. 2. Your Product Management Certificate Path Certificates Product Manager Certification™ Senior Product Manager Certification™ Product Leader Certification™
  3. 3. Corporate Training Level Up Your Team Management Skills productschool.com
  4. 4. Come join us on Launch! Become part of our exclusive community Where Product People go to connect, exchange ideas and build better together! Join exclusive product community
  5. 5. Free Product Management Resources Resources Events Courses Podcasts Newsletters Communities eBooks and Reports
  6. 6. Managing conflicting stakeholders as a PM What to do if people don’t agree
  7. 7. Hello! Senior Product Manager Deliveroo
  8. 8. A bit about my product Journey Graduated [2014] Graduate Development Programme Chief of Staff to Chief Digital Officer Venturing & Incubation Lead Product Manager Senior Product Manager [now]
  9. 9. Disagreement is common but can be stressful ⛈ Data Science Engineering Design Operations Marketing Machine Learning Product
  10. 10. Scenario 🎭 Data Science Operations Marketing Product Machine Learning ?
  11. 11. Getting the Foundations Right 🏛 Align on the vision, goals and metrics - Where are we trying to get to? - How are we going to measure progress to the end state? Sources: the immediate team, peers in Tech, business stakeholders, leadership, customers Outputs: ● description of target end-state (vision) ● prioritised goals and metrics ● Share widely & publish!
  12. 12. Empathy for Diverse VIewpoints: Stay Curious 💡 Dig deep to understand where each person is coming from - What are this person’s goals? What are they here to achieve? - What is their personal definition of success? Sources:conversations with disagreeing stakeholders, other teams’ goals & metrics Outputs: ● Consolidated list of core areas of misalignment
  13. 13. Escalate the most Hotly Contested Principles ⬆ Leverage your Leadership team and regular check-ins - that’s what they’re here for! Seek alignment on overarching principles rather than implementation details -What are the fundamental points of misalignment? Sources:List of core areas of misalignment, clearly worded recommendation Outputs: ● Guidance and a way forward
  14. 14. Takeaways ● Start with the foundations 🏛 ● Empathise and stay curious💡 ● Be ready to surface and escalate in the right way ⬆
  15. 15. Q&A + How to get in touch 📲
  16. 16. Part-time Product Management Training Courses and Corporate Training productschool.com

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