The document provides contact and background information for Kevin Van Vreckem, an IT consultant and business owner based in Delray Beach, Florida. It details his experience managing IT operations and implementing solutions for various companies. He has over 15 years of experience in fields including business analysis, project management, change management, and internet marketing. Currently, he is the founder and owner of Delray Computers, an IT services business.

1. Kevin Van Vreckem 561-654-0485 Kevin@DelrayComputers.com
KEVIN VAN VRECKEM
4235 PALM FOREST DR S, DELRAY BEACH, FL 33445
CALL: 561-654-0485 | E-MAIL: KEVIN@DELRAYCOMPUTERS.COM
WEB: WWW.DELRAYCOMPUTERS.COM | LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/DELRAYCOMPUTERS
SUMMARY
With his experience in Business Management and being certified in over 20 different fields in IT and
Internet Marketing combined, Kevin is a wonderful addition to any business.
Business Managing Director with a strong background in information technology (IT manager) who has
delivered services to several multinationals, including planning, coordinating, and directing business-
related activities in their organization.
Kevin is an entrepreneur who has held several managerial positions as a consultant, director or member
of the board. His main focus is on developing new business while maintaining operational effectiveness
and creating a sustainable platform which is scalable and yet offers the right level of agility and maturity
to cope with the changing marketplace and economical factors. He has extensive experience in managing
large framework contracts and feels at ease in the European and American marketplace where he
became a trusted advisor in several top100 companies.
EXPERTISE / SKILLS
 Operation & Configuration Management
 Service Improvement & Quality Control Management
EDUCATION
 Bachelor Computer Science and Programming – Ghent Belgium (2003)
 Bachelor Business Administration - EHSAL Belgium (2000)
 **Degrees and Certifications recognized and evaluated as an Equivalent of a Masters in the USA**
CERTIFICATION / TRAINING
 Senior Management
 ITIL v3 Foundation (2009-2012-2015)
o Service Delivery, Incident – Change – Problem – Operation Management
 Certificate in Business Analysis ECBA (TBD)
 Project and Change Management
 AGILE – LEAN (2014)
 SCRUM (2013)
 GEF – Global Execution Framework (2012)
 G3 IT Project Portfolio Management (2011)
 Prince2 – PRojects IN a Controlled Environment Certified (2010)
 Others
 Google Adwords and Google Analytics Certified (2015)
 Office 2007- 2010 + Windows 7-8
 Lotus Notes 5 + Lotus Notes 6 + Lotus Notes 8: Server & Client
 HP ServiceCenter Openview and Clarify Ticketing Tool.
 Citrix (2005)

2. Kevin Van Vreckem 561-654-0485 Kevin@DelrayComputers.com
EXPERIENCE
AUGUST 2011 - PRESENT Beltrade LLC dba Delray Computers (IT) Delray Beach, FL, USA
FOUNDER – OWNER - BUSINESS CONSULTANT
 With focus on Webdesign, SEO, Lead Generation and Tech Support.
 Business Management – 2 sales, 2 web designers, 2 SEO, 4 Tech Support, and 1 office manager.
 Account Manager – SPOC for existing clients and Partnerships (Google, Yahoo, Bing, …)
 Business Analysis – Strategic Consultant
o Business Plans - guideline for future references for business owners.
o Sales and Marketing Plans - guidance and support to existing clients online and offline.
JULY 2015 - OCTOBER 2015 Northlake Marketing (Internet Marketing) Palm Beach Gardens, FL
IT OPERATIONS MANAGER - INTERNET MARKETING
 Responsible for short term and long term strategy for Internet Marketing
 Set Up and Manage IT team (web designers, SEO, copy writers, video production, ..)
 Set Up and Manage Sales Team (Five9, Calling Script, Procedure for intakes, etc..)
 Manage Daily Operations for >30 people
MARCH 2015 - JUNE 2015 Believe Treatment Center (Health) Palm Beach Gardens, FL
INTERNET MARKETING MANAGER – WEBDESIGN, SEO, …
 Web design of 50 websites and perform technical website changes in Wordpress, CSS and HTML.
 Content writing and editing (SEO keywords) with Video Creation (>80 videos) and Back linking (manually)
JUNE 2014 - JULY 2014 Qatar Airways (Aerial) Fort Lauderdale, FL, USA
IT BUSINESS ANALYSIS – CHANGE MANAGEMENT
 Policies and Procedures handbook for Data Center Management.
 Documented IT Landscape (visio with systems, labels, purpose, SN, PN, cables, ..)
MAY 2014 - JUNE 2014 Beltrade LLC dba Delray Computers (IT) Delray Beach, FL, USA
PRESIDENT – GENERAL MANAGEMENT
 Expanded and set up our 2nd office in Boynton Beach, FL.
 Personal Coaching and Training to new employees (2) on Project Management.
NOVEMBER 2013 - APRIL 2014 Converged Solutions and Services (VOIP) Delray Beach, FL, USA
OPERATIONS MANAGEMENT
 Managed and developed strategies to promote operations to meet budgeted revenue and revenue target
from $1.2 to $4Million.
 Supervised the planning, direction and coordination of the overall functioning of the engineering services.
 Managed Daily Operations for >20 people
JULY 2013 – NOVEMBER 2013 BCoSF, Inc. (Business Consulting) Delray Beach, FL, USA
BUSINESS ANALYSIS (STRATEGIC CONSULTANT)
 Creating a Business and Marketing Plan.
Collaborating with the business owner(s) to gather and model business requirements/data, business
processes, and other business rules to ensure that potential business models and alternatives have been
carefully considered, and that solutions meet business objectives and strategies, and implementing
business solutions (with ongoing training) where and if necessary.
JUNE 2013 – JULY 2013 First Choice Professionals (Painting) Boca Raton, FL, USA
IT BUSINESS ANALYSIS – CHANGE MANAGEMENT
 Document business requirements, functional design and architecture, and business processes.
 Consult with the business partners on applying IT technology to support existing business processes and/or
new business opportunities, including planning and implementation of cross functional applications.
 Lead in the identification and evaluation of solution alternatives in the context of business opportunities
and business processes.
 CHANGE MANAGEMENT - Training and Coaching of employees at all levels.
Implemented new and improved processes and workflow to work more efficiently, highly focusing on
customer satisfaction.

3. Kevin Van Vreckem 561-654-0485 Kevin@DelrayComputers.com
OCTOBER 2012 – MAY 2013 Eandis (Gas & Electricity) Gent, Belgium, Europe
CHANGE, RELEASE AND CONFIGURATION MANAGEMENT
 Change and Release Manager and responsible for implementing new processes for Change & Configuration
Management
DECEMBER 2010 – OCTOBER 2012 Infrabel (Railroad) Brussels, Belgium, Europe
BUSINESS ANALYST – PROBLEM MANAGEMENT
PROJECT AND CHANGE MANAGEMENT
 AUDIT: detailed analysis of the business and their specific processes and procedures – cost benefit
analysis of several platforms (pros and cons)
 CHANGE MANAGEMENT: Registration of changes training and coaching of the end user community (e-
learning, QRF, FAQ, manuals, public speaking, ..)
 Business Unit Project Coordinator: Guide the business into a new and improved environments. Organized,
planned and coordinated rollouts of different projects with the goal to minimize impact on operations and
IT environment
 SPOC Escalations and project related issues or incidents and training and Coaching End User Community
(workshops/demos) of Senior Key Users
 PROJECTS: Outlook 2010 implementation, SharePoint 2010, Internet Explorer 8 and Windows7 Migration
Preparation for +10000 end users, training, coaching, support, reporting)
OCTOBER 2009 – OCTOBER 2010 Eandis (Gas & Electricity) Gent, Belgium, Europe
CHANGE, PROBLEM AND CAPACITY MANAGEMENT
 CHANGE MANAGEMENT: Raising and Registering Changes, along with Risk and impact analysis of proposed
changes, developing business justification and obtaining approval.
 PROBLEM MANAGEMENT: Responsible for managing the lifecycle of problems: prevent problems and
eliminate recurring incidents to minimize impact on the business
 CAPACITY MANAGEMENT: Ensure that IT capacity meets current and future business requirements in a
cost-effective manner
APRIL 2009 – SEPTEMBER 2009 Becton and Dickinson (Medical) Aalst, Belgium, Europe
SERVICE SUPPORT TEAMLEADER - SERVICE DELIVERY MANAGEMENT
 SPOC (Belgium, Netherlands, Luxemburg, Germany, Switzerland and Austria) for the service support model
and team lead of 15 service support analysts on site, covering +1500 workstations
 Responsible for achieving and obtaining SLA and day-to-day business operations including reporting,
incident and problem management for regions Benelux and GSA
AUGUST 2006 - MARCH 2009 Coca Cola Company (Drinks) Brussels, Belgium, Europe
PROBLEM MANAGEMENT - SERVICE DELIVERY MANAGEMENT
 Head of IT department: manage IT staff (+40 people), interface with the client on technical options
 Team lead Problem Management EUROPE: Supervisor back office teams for escalations, incidents,
problems, outages, SLA monitoring
 Project Management: End of Contract transitioning to Manila (Philippines). Created recovery and hand-over
documentation of all business critical applications and infrastructure components. These documents are
now stored on an off-shore available during a DRP (Disaster Recovery Process)
OLDER ASSIGNMENTS SUMMARY
BASF - INCIDENT MANAGEMENT (JANUARY 2006 – JULY 2006)
 Responsible for day-to-day operations
 System Administrator – General 1st and 2nd line helpdesk
 Implementation and Migration Lotus Notes 5 to Lotus Notes 6 (same as Vanguard Investments Europe)
VANGUARD INVESTMENTS BANK EUROPE - INCIDENT MANAGEMENT (JUNE 2005 – DECEMBER 2005)
 Responsible for day-to-day operations
 System Administrator – General 1st and 2nd line helpdesk
 Implementation and Migration Lotus Notes 5 to Lotus Notes 6
FORTIS BANK - DHCP MANAGEMENT (MAY 2005)
 IP reservations all workstations including UK, USA, ASIA and Europe
WISE SOLUTIONS SOFTWARE - INCIDENT MANAGEMENT (JANUARY 2005 – MAY 2005)

4. Kevin Van Vreckem 561-654-0485 Kevin@DelrayComputers.com
 Desk side Support
 Implementing and scripting >1000 desktops
LANGUAGES
Language Spoken Written
English Very Good Very Good
Dutch Very Good Very Good
French Good Good
German Basics Basics
RECOMMENDATIONS
Please check my linkedin profile, I also have handwritten and typed recommendations available.
https://www.linkedin.com/in/delraycomputers
People skills: team player, experience managing medium-sized teams (10-50), SPOC for customers and
strong communication and negotiation skills with both engineers and business alike. Strong persuasive
personality with a result driven approach. Ability to think out of the box.
HOBBIES
 Former Professional Soccer Player in Belgium
 Soccer Coach for Boynton Knights