Musthafa Ahamed has over 10 years of experience as a Service Delivery Manager leading culturally diverse teams across India, South Africa, Romania and Czech Republic. He currently manages BI support teams at SABMiller that provide support on 23 management information applications to 15,000 users. Previously he worked as an Essbase Consultant at Sony Europe managing an Essbase development and support team in Bangalore. He has extensive experience with technologies such as Tableau, QlikView, SQL, Apptio and Essbase.

1. Musthafa Ahamed
130 Cleave Avenue
Hayes, Middlesex
UB3 4HD
Tel: +44 (0) 7588 654 139
Email: muz_ad@hotmail.com
LinkedIn: https://uk.linkedin.com/in/musthafa81
Profile
An experienced Service Delivery Manager with over 10 years’ experience, leading geographically dispersed and
culturally diverse teams from India, South Africa, Romania and Czech republic. I provide support across a broad
range of business applications across multiple technologies from HR, Finance, Manufacturing and more. I build
relationships at all levels with customers, suppliers and colleagues, and have a proven track record of embedding
teams offshore. A Key focus area and passion of mine is business process improvement and optimisation.
Employment and Experiences
Dec 2011 – present Service Delivery Manager (BI Applications) SABMiller
SABMiller are one of the world's largest brewers with 70,000 employees. With operations in over 60 countries, it
has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more
than 30 countries. The IS organisation has an annual budget of $492 million and employs 1,200 people globally
Responsibilities include managing Business Intelligence (BI) offshore support teams based in India, South Africa,
Romania and Czech Republic to provide support on a portfolio of 23 Management Information applications serving
15,000 users. Facilitate monthly service review meetings between senior business stakeholders and strategic
vendors. Responsible for driving supplier service improvement and compliance against contracted SLAs.
Management of service providers: Microsoft, QlikTech, Tableau, IBM, Apptio, ITC InfoTech and HCL
• Built, recruited and trained a team of 10+ from scratch in our Bangalore Centre of Excellent (CoE) to
consistently deliver technical support within agreed SLA’s on multiple Information management applications.
• Work with Business Partners, BA’s and business owners providing technical expertise in the SABMiller design
authority. Providing input to re-use existing technology where possible to reduce cost and re-use technical
skills sets in the CoE, thus keeping headcount costs low.
• Close alignment with Strategy & Architecture. Involved in the selection, Introduction, global roll-out and now
BAU support of both Tableau and QlikView software reporting technologies at a global scale
• Designed and project managed the implementation of Service Improvement plans on finance applications
monthly data collection exercise which saved 20 business hours per month using advanced macro
functionality
• Led a project responsible for restoring stability and business confidence on an IS Cost application (Apptio) with
a cost of $1,000,000, resolving fundamental issues, increasing usage and deriving significant business value.
• Management of Incidents and Service requests, ensuring timely resolution both on time and on budget
• Key skill in identifying opportunities for streamlining and automation, by either removing repetition or
suggesting minor improvements to facilitate work-around solutions to user problems. Key skill in translating
requirements to both Technical and Business audiences
CapricornVentis July 2011 – Dec 2011
Business Analyst

2. Dec 2008 – April 2011 Essbase Consultant Sony Europe Ltd
Sony Group is primarily focused on Electronics (such as Audio Video/IT products & components), Game (such as
PlayStation), Entertainment (such as motion pictures and music), and Financial Services (such as insurance and
banking) sectors. Employs 125,000+ people globally
Responsibilities include security management, maintenance of scripts, user access, training, scheduling batch jobs
and outline restructures. Maintaining Essbase Applications with 10 Essbase cubes for reporting.
Management of service providers: Oracle, IBM and Mahindra Satyam
• Managed a team of Essbase developers (offshore – Bangalore) to provide Level 3 development and support to
the corporate team and customers to provide timely management reporting
• Responsible for ad hoc projects: 1. Essbase server purchase. 2.Project manager for Essbase upgrade from
6.5.7 to 11.3.1, server migration. 3. End user Training. 4. Any Impact analysis work required to making changes
• Plan and coordinate the month-end, forecast, rolling plan and budget processes reporting cycles, ensuring
monthly data loads from SAP BW interfaced into Essbase. Ensure any mismatches are 100% resolved
• Maintenance of automated business group Essbase input mechanism - macro driven VB excel input sheets.
Providing both L2 and L3 support
• Creation of triangulated integrity checks between Essbase cubes, automating load process via MaxL scripting
and VB. Performed variance analysis on headcount and capital expenditure.
• Onsite Project Lead in transitioning Hyperion Essbase support function from Sony Berlin to Outsource Vendor.
Siemens Traffic Controls Ltd Nov 2007 - Dec 2008
Technical Support Analyst
Sigma Intelligence Dec 2005 – Nov 2007
Technical Support Advisor
Square Group Sep 2004 – Dec 2005
New Business Account Manager
Technology Exposure:
•Tableau •QlikView •Ms SQL •Apptio •IBM TM1 •Alteryx •Power BI •PowerView •Essbase •Azure
Key IT Knowledge and Skills
ITIL Service Management Project Delivery
Application Lifecycle Management IT Recruitment
Outsourcing / Offshoring / Near-Shoring Application Rationalisation
Stakeholder Management Software Delivery Lifecycle Management
Incident, Change & Problem Management Vendor Management
Professional Development
o Prince2 foundation certified o ITIL Foundation certified o Essbase Bootcamp
Education and Qualifications
• London Guild Hall University
o BSc. Computing and Business Information Technology
• Ealing Tertiary College, Ealing, London
o A levels - English, Chemistry and Biology
• Hounslow Manor High School, Hounslow, London
o 10 GCSE including English, Mathematics and IT