Mr. Darren Field provides a curriculum vitae summarizing his work experience and qualifications. He has over 15 years of experience in administrative and customer service roles in both public and private sectors. His career has included positions in administrative support, IT service desk management, business support, facilities management, and most recently as a retail specialist at an Apple store. He also lists his education qualifications including GCSEs and vocational A-Levels, as well as training in Excel, Word, Outlook and first aid. Personal interests include street dancing, cinema, music and technology.

1. Curriculum Vitae
Mr Darren Anthony Field
25 Northcroft Court
61 Becklow Road
Shepherds Bush
London
W12 9HE
D.O.B: 23rd December 1983
Mobile: 07411766402
Email Address: deronbishop@googlemail.com
Profile
I am a very hard working team player who enjoys problem solving. I am always approachable
and have a very enthusiastic and charismatic personality. I carry out my duties with positivity
as well as tackle all tasks head on. I have a passion for learning new skills and am a very fast
learner. I am very keen to work in an environment that encourages development of staff in
order to help the business grow in the most successful way possible.
Education
GCSE’s Hurlingham & Chelsea 1995 – 2000
English (B/C)
Science (C/C)
Expressive Arts (A)
Technology (C)
Art (B)
Maths (C)
RE (C)
Vocational A Levels William Morris Acadamy 2000 – 2002
Travel & Tourism (C)
Business Studies (C)
Key Skills William Morris Acadamy 2000 - 2002
ICT Level 3
Maths level 2
Employment history
Job title From to date Company / Team
Administrations Officer 2003 – 2006 Hammersmith and Fulham
Homes
• Working in a team providing high level confidential administrative support
• Undertaking diary management, minute meetings and other personal assistance
duties.
• Production and distribution of standard and non-standard internal and external
correspondence as required within set time frames
• Organise meetings, conferences and events, maintain the facilities, bookings whilst
ensuring the rooms are maintained appropriately and equipment is stored correctly
and replaced as necessary.
Page 1

2. • Develop, implement and maintain office management systems including a secure
filing system as well as correspondence management systems to ensure all
correspondence is responded to within required timeframes.
ICT Service desk 2006 – 2008 Hammersmith and Fulham Homes
• User setups and account management.
• Identify / rectify related IT problems and training needs
• System management, maintenance and reports
• Communicating system issues to all relevant parties, including regular updates.
• Servicing the needs of 400 plus staff members.
Business support Officer 2008 – 2008 Hammersmith and Fulham Homes
(Temporary position)
• Same as administrations role above with the inclusion of:
• Providing high level, confidential and accurate administrative support to an Executive
or Executive team, with high-level IT skills including accurate typing and formatting.
• High-level written and verbal communication skills including the ability to edit and
collate reports, write non-standard correspondence and record accurate minutes.
• Ability to undertake projects with an understanding of the principles of project
management.
• Office and facilities management
Garage Projects / Ancillary
Services Officer 2008 – 2010 Hammersmith and Fulham Homes
• Review and recommend improvements to processes and procedures.
• Compile and edit reports for the chief executive, division directors and management
board
• Provide a positive costumer service to the public as well as for internal and external
agencies / employees.
• Manage the rent accounts and repairs of 1200 garages, whilst monitoring the specific
budget.
Property Services
Administrations Officer 2010 – 2010 Hammersmith and Fulham Homes
• Problem Solving
• Scrutinise measured term contractor reports and cost effectiveness.
• Part of a small team of 3 supporting a large team consisting of 12 Customer services
officers, 5 Technical officers and 2 Surveyors as well as the 3 managers and 2
seniors.
Non Stop Party Shop – retail assistant. 2010 – 2011
• Visual merchandising
• Customer services, taking orders, helping with customer enquiries, complaints
• Making sure the shop floor is both attractive and customer friendly.
• To help increase sales through friendly customer services.
• To provide knowledge and expertise on all aspects of party planning from balloon
arrangements to costume ideas and part games.
Apple Retail – Specialist 2010 – present
• Specialist within flagship Apple Store in central London
• Taking part in exclusive media events, looking after journalists attending the event.
• Troubleshooting customer and staff issues
• Being fully versed in the use of Apple technology
• Assisting in store stock levels, taking part in overnight shifts.
Training and awards
Page 2

3. I have participated in training on advance Excel, Word and Outlook as well as first aid
training. I have won Customer Services awards three times for providing outstanding
customer services and support to staff.
Interests
I thoroughly enjoy street dance and have performed as part of various groups, coming 4th
place in the country as best dance group for 2004 out of 35 groups. Although I do not dance
as much as I used to, I like to stay in the thick of things and attend street dance classes when
able to. I also enjoy going to the cinema and music, shopping and have a passion for
technology (gadgets etc).
References
References available upon request.
Page 3