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sheldon_patterson_cv doc 2016
- 1. Sheldon Patterson Conference CentreAdministrator - Work Force & Education and Development London NBK@GMX.CO.UK - 07930442053 A dedicated and results-driven senior manager with a successful background in the achievementof a valued working environment.Experienced in working with external and internal clients with the primaryfocus on exceeding expectations for customer service delivery whilstensuring maximum results from the team. Possessing excellentinterpersonal,communication and negotiation skills.The ability to develop and maintain mutuallybeneficial internal and external relationships.Enjoys being partof, as well as managing,motivating and training,a successful team,and thrives in highly pressurised and challenging working environments. WORK EXPERIENCE Conference Centre Administrator Work Force & Education and Development - February 2016 to Present Key ResultAreas & Performance: • To supportday-to-day managementofevents held within the Centre and provide a professional and efficient response for all conference enquiries and services. • To contribute to the seamless provision ofa customer orientated,flexible,quality driven and responsive department,providing a comprehensive service to all users ofthe Centre • To have a thorough knowledge ofthe Conference Centre facilities,Trustenvironmentand surrounding area and be able to marketthe facilities to prospective clients confidently • Thorough working knowledge ofthe conference and training rooms to be able to show clients interested in making a booking around the facilities and answer questions confidently. • . Layout/set-up of rooms in preparation for events. • Liaise with catering providers and/or provision ofrefreshments to clients • . Greet visitors in a friendly welcoming manner,and provide appropriate help or advice, direct users to departments/rooms. • . Professionallyhandle all bookings for conference rooms on a daily basis via a computerised system;liaising with clients to ascertain requirements. • . Ensure receiptof signed booking forms before the event commences,make amendments to bookings as requested,process booking cancellations and ensure smooth running ofevents. • . Endeavour to accommodate all requests for bookings byreallocating rooms as required to meetdemands. • . Ensure all administrative functions are carried outin a timely and efficient manner and communicated to all as necessarye.g.handling delegate registrations,preparing delegate packs/papers,placing registers/handouts in relevant rooms for centre users. Housekeeping Supervisor Lewisham Healthcare NHS Trust - March 2011 to Present reporting to Housekeeping Manager • Responsibilityfor managing departmentrotas and timesheets. • Responsible for organising agencyand bank staff, including managing rota placement. • Managing rotas to ensure costsavings are made on a weekly basis. • Regularlycarry out departmentaudits in line with the C4C and CQC audit mandates. • Ensuring the departmentcarryout daily duties in accordance with the National Cleaning Standards. • Responsible for the supervision ofall barrier cleans (deep and infectious). • Regular training ofthe team,including induction,product,national cleaning standards and all other policies in line with the NHS Trust. • Front line responsibilityfor key contact management,including dealing with customer service issues, complaints and compliments. • Ad-hoc duties include managing additional cross charges with regard to extra cleans,equipmentand consumables. • Responsible for overseeing a team of circa 150 domestics,including holidayrequests and disciplinary procedures.
- 2. Area Supervisor TAREM SERVICES- February 2010 to March 2011 reporting to Managing Director • Team management - responsible for a team of 80 staff serving a verity of services ranging from schools to offices. • Managementoftime sheets ensuring staffadhere to the companysigning in procedure. • Managementofcompanybudgets ensuring targets were met. • Stock management. • Multi-site management. • Ensuring stafffollowed companycleaning standards. Deputy Cleaning Contracts Manager of Kings College London KGB Cleaning LTD - London - February 2007 to February 2010 reporting to Contracts Manager • Playing a pivotal role in the managementofa large staff cleaning team,responsible for a team of 100+ cleaning staff. • Multi-site management. • Working in close conjunction with external professionals to create and implementa successful cleaning schedule. • Coordinating teams across 3 sites to ensure high national standards were maintained. • Attending monthlyclientmeetings to review contract performance. • Responsible for collating the contract monthlyreport. • Budgetmanagement,responsible for ensuring targets and forecasts were metensuring P&L was maintained. • Responsibilityfor managing departmentrotas,timesheets and payroll. • Regularlycarry out departmentaudits,using a web-based managementsystem. • Training of the team,including induction,productand cleaning standards. • Ordering of consumables and equipment. • Responsible for managing extra charge jobs on site. • Holidayand sickness management. • Recruitment. Site Manager Tower Hamlets Poplar College - Southwark - June 2004 to February 2007 NotreDame Girls School Southwark Site Manager • Fully accountable for the managementofthe site Cleaning Schedule • Collaborating with professionals and third parties to coordinate 15 members ofstaff Site Manager KGB ContractCleaners - Gallery, UK - September 2002 to January 2003 at the Tate Modern National Gallery • Providing managementand supportfor to up to 30-35 members ofstaff and motivating them towards the achievementof optimum service deliverystandards to facilitate customer satisfaction. • Successfullyeffectively managing contracts with leading clients for the maintenance oftheir buildings. Domestic Cleaner KGB Cleaning & SupportServices - London - October 2001 to September 2002 Personalised cleaning ofhouses and care homes Reason for leaving was offered new role Caretaker and Building Services London College Printing - August 1996 to September 2000 Reason for leaving- Better Prospects -new challenge required
- 3. Sales Person andManger London College Printing - August 1996 to August 1996 Reason for leaving- CompanyCeased Trading. Youth Worker Bag Shot Youth Centre - London - June 1989 to 1995 • Youth Worker Dealing with (under 12s) • Reason for leaving -required full time position Market Trader EastStreet Market - October 1987 to 1989 Reason for leaving Became interested in youth work Moulder Ebernestas Factory- London - November 1983 to 1987 Reason for leaving moved to Tunbridge wells (made redundant) EDUCATION Certificate in Manhandling Course London College ofPrinting 1998 AWARDS Staff Awards Lewisham And Greenwich Trust 2015 The Award was for Respectand Dignity. CERTIFICATIONS KGB –Contract cleaners –June 2003 Mobile Elevating work Platform (scissors) Training June 2003 to December 2011 Certificate KGB-contract cleaners-Oct2002 NVQ 1+2 Cleaning 2002 to Present 1998 Basic Certificate in Microsoft Word 1998 to Present Manhandling Course 1989 to Present