1. Cirriculum Vitae of Ellen Murray
"Lippen" Available to work:
Church Street In Moray (uk resident )
Dufftown Full time preferred.
AB55 4AR Notice period:
Tel: 01340 820487. Available to start immediately.
Email: blessed_bonce@hotmail.com hardworkerneedsajob@hotmail.com
Employment History
April-2015 // Sept-2015 www.andersonscarehome.co.uk/contact
Social Carer. Andersons care home, 2 Institution Road. Elgin. IV30 1RP
Employed by Andersons Board of Governors as a Social carer.
All aspects of personal and social assistance provided to elderly residents of the
home, ensuring respect of individuality, choice, and dignity.
Assisting and supporting residents with daily living activities, such as toileting,
washing, dressing, applying creams, social interaction, dietry intake, etc.
Ensuring good food hygiene policies are adhered to when serving food.
Responsible to inform senior carers of any concerns and practicing good
communication both verbal and written when required.
Other duties including placing residents laundry away correctly, ensuring stock of
toiletries and creams are up to date, and also stock requests of general use
items biscuits, tins, bags, salt, honey, juices, gloves, aprons etc.
Attendance at training events, ie moving and handling, fire safety, diabetic
training, first aid, continence, health and safety, and applying principles learned
at those events to daily tasks.
24-03-2014 // 31-11-2014. www.aberlour.com

2. Visitor center assistant, Aberlour Distillery. Aberlour.
Employed by Chivas Brothers/ Pernod Ricard as a visitor center assistant.
Welcoming guests and giving informative guided tours of the distillery; usually
twice daily, sharing local history and knowledge on the process of whisky making
at Aberlour, followed by a nosing and tasting explanation of several available
products. Providing information as asked about the Company, its products,
Scotland in general and being hospitable to all guests.
Promotion and sales of products within the company portfolio, operating the
computerised till and card machine, booking customer reservations, processing
payments, and ensuring excellent customer service, and strict adherence to all
health and safety, and legal requirements whilst on site.
26-04-2013 // 30-11-2013. www.glenfiddich.com/uk
Tour Guide and Gift Shop Assistant. Glenfiddich Distillery. Dufftown.
William Grant and Sons Ltd, Employed by Brightwork.
Welcoming and providing guests with an informative guided tour of the facility,
and nosing and tasting of several available products. Promoting the family
company and its brands. Housekeeping and hospitality tasks as required.
Gift shop assistance, in continuation from role as guide, stocking, pricing,
customer assistance, operating computerised tills and cash handling. Processing
internet orders, checking deliveries, data entry at end of day on spreadsheet
system, assisting in cashing up at end of day. Ensuring customer service and
satisfaction.

3. 01-03-2012 // 30-08-2012. www.glen-nevis.co.uk
Receptionist/ Shop Assistant. Glen Nevis Holidays Ltd. Fortwilliam.
Receptionist and and shop assistant in the campsite facility, and also for the Self
Catering Lodges and Chalets. Providing local info, assistance and
All duties as required, Greeting Guests, providing information and keys.
Promoting Scottish Tourism. Processing payments, data input to computer
system, cash handling, stocking shelves, stock maintenence.
Fresh linens, towels and toiletry replacement prep, bagging and recording used
linen and towels. Checking deliveries of fresh laundry.
Qualifications
1993-1997 The University of Strathclyde. Glasgow.
22 Credits towards a joint B.A in Italian and Marketing.
Higher Grades. Aberdeen College of Further Education.
Higher Grades in English, Biology, History and Economics.
O Grades. Keith Grammar School. Keith.
O Grades in Biology, History and Art.
Other experience and activities
I also have experience in Housekeeping, Waitressing, Childcare and Retail.
I am fluent in Italian, have a basic comprehension and vocabulary in French,
German, and Spanish.

4. I am competent at using the internet, emails, and have good basic numeracy and
typing skills.
I enjoy swimming, hillwalking, photography, gardening, cycling and kiteflying.
All forms of creative arts are fun, painting, drawing, knitting and creativity in
general.
I enjoy music from a very wide range of genres...Scottish, country, big band to
modern, and I sometimes attend the local country dancing.
In all posts of employment over the past 5 years, the language skills I hold were
utilised well. I have been informed that i communicate clearly. Certain aspects of
previous qualifications such as marketing and entrepeneurship were also useful
in assisting me to provide good customer service; which in turn promotes the
likelihood of repeat custom from clients as it continues to increase the good
reputation of my employers.
I have effectively assisted members of the public at various times over the years,
at times using first aid. I have been fortunate to work within the Scottish Tourism
and Hospitality Sector of employment over the past 5 years, particularly when I
can be a host to guests from overseas.
Ideally I would like to work in a care environment, I believe I have the potential to
develop skills as such, and care for people effectively, in accordance with any
training provided, and be accountable for my work. I am prepared to work alone
and as part of a team, and become an adaptable carer working with the clients to
attain the best outcomes for them at all times. I have a driving licence and car to
enable me to travel, if required.
I would expect to have very clear guidelines, training, and support to learn.
I hope for opportunities have regular meetings with clients and senior carers if
working in a carers role, to communicate and review my work.

5. I can be contacted by letter, email or telephone, my contact details are at the top
of the first page. Thankyou for taking the time to consider my application.
Ellen Murray.
References
Mr Marcell Cilliers. Diane Whitefield, HR Admin.
Arnhall Farmhouse. Chivas Brothers Ltd.
Fettercairn. 111-113 Renfrew Road, Paisley
Scotland Scotland PA3 4DY
Tel: 07976645281. Tel: 0141 5311801.
email: marcellcilliers@hotmail.com web: www.chivas.com