1. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
OBJECTIVE
To obtain a secure position with Ethiopian Airlines so that I can utilize my
skills, education and experience in customer service that I have obtained
over the years to the best of my ability.
EDUCATION
2004-2006 Florida International University Miami, FL
Bachelor of Science Degree, Travel and Tourism Management
2000-2002 Broward Community College Davie, FL
Associate In Science Degree, Travel and Tourism Management
Certificate in SABRE
1997-2000 Linnéskolan Uppsala,
Associate in Art, Economics with tourism
WORK EXPERIENCE
Menzies Aviation (Arlanda Airport)
Delta Airlines/British Airways Check-in Agent
Finnair/Malev
o Checking in passengers using different
check in systems
o Floor-walker on Delta Airlines and
British Airways (assisting passengers
with check in via the self-check in
machines)
o Assisting in boarding procedures
Delta Ticket Office
o Booking and rebooking passengers
o Upgrading passengers upon request
o Collect excess baggage payments
o Complete agent and station close out
o Deposit funds to company´s account
2. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
Menzies Executive Lounge
o Registering frequent traveler cardholders,
first class and business class passengers
into the lounge
o Preparing the snacks and buffé area for
passengers
o Keep the lounge clean at all time
o Opening and closing the lounge
Stockholm, Arlanda. 2009-
Student Adventure Tours/ClubMed Reservation Agent
o Booking airline reservations and packages to
different ClubMed destinations
o Assisting in the development of tours
packages for students
o Creating promotional flyers to be sent to
different schools
Miami, FL. USA. 2005-2006
Cruise.Com Online Sales Agent
o Booking and confirming reservations for both
domestic and international travel
o Helping customers to complete their online
reservations
o Assisting walk-in customers in booking last
minute cruises
o Quality Assurance - confirming online
reservations made by customers by calling
different cruise lines
o Preparing final travel documents to be sent out
to customers
Port Everglades, FL. USA. 2004-2005
3. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
Technion Communications Call Center Customer Service Specialist
o Data entry.
o Calling different publishers to check on
customers’ orders for magazines
o Assisting the training manager with coaching
and developing new agents
o Assisting customers updating their
accounts in a professional manner
Tamarac, FL. USA. 2001-2003
LANGUAGES
Swedish Fluently
English Fluently
Luganda Fluently
German Studied for 4 years
COMPUTERKNOWLEDGE
Microsoft Word
Excel
PowerPoint
Outlook
Publisher
4. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
VOLUNTEERWORK
The South Beach Food and Wine Festival (2004-2006) Miami, FL. USA
o Hostess for the food and wine testing event
Angustura Festival at Florida International University (04-05) Miami, FL. USA
o Served different caribean dishes and beverages.
The 2005 MTV – Music Video Awards (2005) Miami, FL. USA
o Worked as a hostess at the Miami International Airport and received guests that
were going to attend the Award.
EXCERPTS FROM FORMEREMPLOYERS
”Ms Kadimala was highly respected by her co-workers for her willingness to help
anyone anytime she could”… (Hanny Hernandez, Club Med).
“Ms Kadimala has done an excellent job and she would be an asset to any
employer”… (Hanny Hernandez, Club Med).
“I found her to be a pleasant, generous person who is never afraid to take on a
challenging task”… (Raymond Smith, Cruise.Com).
“Ms Kadimala is an independent, self directed person who is able to
communicate effectively and meet even the most demanding challenges”…
(Raymond Smith, Cruise.Com).
5. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
PERSONAL PRESENTATION
BACKGROUND
I am a 30 year old female who is outgoing with a positive attitude on life. My field of study is
Travel and Tourism Management in which I have been given various opportunities to
practice in.
I attended Broward Community College (BCC) which is located in Fort- Lauderdale Florida,
majoring in Travel and Tourism management. After graduation in 2002, I joined Florida
International University (FIU) to further my education in the same major.
While attending BCC and FIU, I worked with different tourism companies which were very
interesting, education and I gained a lot of knowledge and experience which has prepared
me for the growing tourism industry.
PERSONAL QUALITIES
I am a very ambitious, positive, focused, goal oriented and hardworking individual. I get
along well with my co-workers and love challenges. I look at a change as another way to
enhance ones creativity, knowledge and experience. During stressful situations, I work
effectively without any problem and always complete my tasks within the given timeframe.
I am a very responsible person and work great with either a team or independently. I have
come to realize that the customer is always right. I do not have any problem with solving
customers’ problems. The best and easiest way is to put myself in the customer’s situation,
listen, pay attention and then act accordingly. In addition, I believe that there is a solution to
every situation.
I am perceived as a trustworthy, energetic, and flexible person who always has a smile on
her face. One of my principles that I live by is to always give 100 % when doing something.
I love being part of providing customers with memorable experiences while giving a positive
impression of myself and the company that I am representing.
INTERESTS
My family means the world to me and I love spending my spare time with them as well as
my friends.
I love travelling to new, amazing places and seeing the different parts of the world.
I like reading, going to the movies, dancing and listen to all sorts of music. I love ice skating
during the winter and swimming during the summer time.
6. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
AMBITIONS
My passion is to work in the tourism industry and learn everything that there is to know to
improve my knowledge and skills. I want to be an asset and contribute to the growing
tourism industry.
One of my dreams is that with this experience and knowledge that I have acquired will lead
to me operating my own travel agency in the nearest future.
I hope that you will consider my application and look forward to working with Ethiopian
Airlines.
Thank you for your time and consideration.
Sincerely,
Juliet Kadimala
7. Juliet Kadimala
Oriongatan 152
195 55 Märsta
E-post: Julie_1227@hotmail.com
Tel: 0859117420
Mobiltelefon: 0762185253 2016-05-28
To whom it might concern:
I am writing to you to show my interest in joining Ethiopian Airlines.
I am experienced in the travel and tourism industry and offer significant abilities in these
areas of check-in, booking customers' reservations, quality assurance and final document
preparation, just to mention a few.
With my always positive attitude, I possess outstanding problem-solving abilities, skilled at
working with potential and existing clients and I am a great team player.
One of my mottos is: Always do your best. If you are not going to give 100% of yourself
when doing something, do not do it. With this principle in mind, I strive for excellence and
perfection in everything that I do.
It will be a great honor to be granted a position, with Ethiopian Airlines, where I will be able
to utilize my expertise and knowledge of work to the company.
I have enclosed a copy of my resume, which will give you an idea of my experience and
educational background
I hope to hear from you soon.
Thank you for your time and consideration.
Sincerely,
Juliet Kadimala
