1. Murad As'hab
Mobile: +962 777 951297 - Email: murad.ashab@gmail.com
Objectives:
I want to succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.
Education:
Sep 2006 – July 2007 High School - Literary stream
Private study
Oct 2008 – Feb 2012 B.A Management Information System- MIS
Al-Isra Private University, Amman-Jordan
Key Skills:
 Communication Skills
 Technology Skills
 Organizational Ability
 Training skills
 Problem Solving Skills
 Customer Service
 Business Correspondence
 Greeting Clients & Employees
 Time Management
 Problem Solving Skills
 Planning Skills
 Resilience and persistence
 Personal Ambition
 High degree of self-motivation
 Confident and authoritative speaker
 Strong personality skills
Training Courses:
19-23 Nov 2016 Training of Trainers in Life Skills
Arab Union For Human Recourses Development
29-31 Aug 2016 Gate of Success
Gateway for coaching and consulting
27 Aug 2016 Training of Trainers T.O.T
Arab Youth University
23-25 Aug 2016 Neuro-Linguistic Programming N.L.P Diploma
American Board of N.L.P
23-25 Aug 2016 Neuro-Linguistic Programming N.L.P Diploma
Arab Union for Human Recourses Development
20 Aug 2016 The Art of Persuasion and influencing
Science Caravan Academy
14-18 Aug 2016 Human Recourses Management
Arab Union for Human Recourses Development
19-16 Jul 2016 Training of Trainers T.O.T
Arab Union for Human Recourses Development
Jul 2016 Mini Masters of Business Administration – Mini MBA 72 Hours
Change Zone Academy
Mar 2016 Emotional intelligence 49 Hours
Change Zone Academy
Aug 2015 SALJA – Sell with Confidence
SYH Jordan – IKEA Amman
30 Mar – 3 Apr 2016 First Aid Training
Jordanian Civil Defense

2. 7-18 Sep 2014 Professional Projects Management PMP
Optimal Academy
Jul 2012 Customer Service course
Crystel Call
14 May 2009 International Computer Driving License ICDL
European Computer Driving License Foundation
Online Courses:
 Principles of Human Recourses – Edraak.org/Bayt.com
 Interviews Skills
 Job Searching Strategies
 Personal Financial Skills
 Problem Solving and Decision Making - Edraak.org
 Success Path - Edraak.org – American University of Bairout
Work Experience:
Jan 2014 – Oct 2015 Senior Sales Agent
SYH Jordan – IKEA Amman – Jordan
 Prepare weekly sales staff Schedule
 Preparing orders for customers
 Issuing handover reports to direct manager and logistics department
 Direct sales with customers
 Coordinate and following up with visual merchandising department
 Follow up customers concerns with Customer services
July 2012 – Sep 2013 Customer Services Agent
CrystelCall, Amman – Jordan
 Receive customers calls
 Handle customer issues
 Add services for customers
 Explain new services for customers
 Transfer customer for back office department
Jan 2010 – July 2011 Customer Service and Cashier
Al-yaser Department Stores – FOODCITY, Amman – Jordan
 Handle customers issues
 Reply all customers questions
 Making and change shopping cards for customers
 Help customers in new campaigns and products
Languages:
Arabic: (Reading, Writing and Speaking) - Very Good
English: (Reading, Writing and Speaking) – Good
Computer Skills:
Microsoft windows 1995, 1998, 2000, windows XP, windows 2007 and windows 2010
Microsoft Office 2003 – 2010 : (Word, Excel, Access, Power Point and Outlook)

3. Hobbies
 Reading Book: Administration, Human Resources, Human Development and Novels
 Playing Chess
Personal Details:
Name: Murad Khaled Ali As'hab
Date of birth: 25 Feb 1984
Place of birth: Amman – Jordan
Marital status: Single
Nationality: Jordanian
Address : Amman – Sweileh – Great Arab Revolt St – Abu Rukbeh Building
Driving License: Current Jordanian Driving license
Reference:
Available upon request