Murad As'hab is a Jordanian professional seeking a stimulating position that provides advancement opportunities. He has a B.A. in Management Information Systems from Al-Isra Private University and over 10 years of experience in customer service, sales, and training roles. Murad has strong communication, technology, and organizational skills as well as training certifications in areas such as human resources management, project management, and emotional intelligence. He is proficient in Microsoft Office, Windows, and the Arabic and English languages.

1. Murad As'hab
Mobile: +962 777 951297 - Email: murad.ashab@gmail.com
Objectives:
I want to succeed in a stimulating and challenging environment, building the success of the
company while I experience advancement opportunities.
Education:
Sep 2006 – July 2007 High School - Literary stream
Private study
Oct 2008 – Feb 2012 B.A Management Information System- MIS
Al-Isra Private University, Amman-Jordan
Key Skills:
 Communication Skills
 Technology Skills
 Organizational Ability
 Training skills
 Problem Solving Skills
 Customer Service
 Business Correspondence
 Greeting Clients & Employees
 Time Management
 Problem Solving Skills
 Planning Skills
 Resilience and persistence
 Personal Ambition
 High degree of self-motivation
 Confident and authoritative speaker
 Strong personality skills
Training Courses:
19-23 Nov 2016 Training of Trainers in Life Skills
Arab Union For Human Recourses Development
29-31 Aug 2016 Gate of Success
Gateway for coaching and consulting
27 Aug 2016 Training of Trainers T.O.T
Arab Youth University
23-25 Aug 2016 Neuro-Linguistic Programming N.L.P Diploma
American Board of N.L.P
23-25 Aug 2016 Neuro-Linguistic Programming N.L.P Diploma
Arab Union for Human Recourses Development
20 Aug 2016 The Art of Persuasion and influencing
Science Caravan Academy
14-18 Aug 2016 Human Recourses Management
Arab Union for Human Recourses Development
19-16 Jul 2016 Training of Trainers T.O.T
Arab Union for Human Recourses Development
Jul 2016 Mini Masters of Business Administration – Mini MBA 72 Hours
Change Zone Academy
Mar 2016 Emotional intelligence 49 Hours
Change Zone Academy
Aug 2015 SALJA – Sell with Confidence
SYH Jordan – IKEA Amman
30 Mar – 3 Apr 2016 First Aid Training
Jordanian Civil Defense

2. 7-18 Sep 2014 Professional Projects Management PMP
Optimal Academy
Jul 2012 Customer Service course
Crystel Call
14 May 2009 International Computer Driving License ICDL
European Computer Driving License Foundation
Online Courses:
 Principles of Human Recourses – Edraak.org/Bayt.com
 Interviews Skills
 Job Searching Strategies
 Personal Financial Skills
 Problem Solving and Decision Making - Edraak.org
 Success Path - Edraak.org – American University of Bairout
Work Experience:
Jan 2014 – Oct 2015 Senior Sales Agent
SYH Jordan – IKEA Amman – Jordan
 Prepare weekly sales staff Schedule
 Preparing orders for customers
 Issuing handover reports to direct manager and logistics department
 Direct sales with customers
 Coordinate and following up with visual merchandising department
 Follow up customers concerns with Customer services
July 2012 – Sep 2013 Customer Services Agent
CrystelCall, Amman – Jordan
 Receive customers calls
 Handle customer issues
 Add services for customers
 Explain new services for customers
 Transfer customer for back office department
Jan 2010 – July 2011 Customer Service and Cashier
Al-yaser Department Stores – FOODCITY, Amman – Jordan
 Handle customers issues
 Reply all customers questions
 Making and change shopping cards for customers
 Help customers in new campaigns and products
Languages:
Arabic: (Reading, Writing and Speaking) - Very Good
English: (Reading, Writing and Speaking) – Good
Computer Skills:
Microsoft windows 1995, 1998, 2000, windows XP, windows 2007 and windows 2010
Microsoft Office 2003 – 2010 : (Word, Excel, Access, Power Point and Outlook)

3. Hobbies
 Reading Book: Administration, Human Resources, Human Development and Novels
 Playing Chess
Personal Details:
Name: Murad Khaled Ali As'hab
Date of birth: 25 Feb 1984
Place of birth: Amman – Jordan
Marital status: Single
Nationality: Jordanian
Address : Amman – Sweileh – Great Arab Revolt St – Abu Rukbeh Building
Driving License: Current Jordanian Driving license
Reference:
Available upon request