Marketing / Customer Experience / Project Management

1. BUSINESS SKILLS
MS OFFICE
SALESFORCE
PHOTOSHOP
SPSS
LANGUAGES
PROFESSIONAL EXPERIENCE
MIGUEL PEREZ VIVES
Looking for new challenges in:
L I V E D &
W O R K E D I N
5 C O U N T R I E S
3+
Y E A R S O F P R O F .
E X P E R I E N C E
PERSONAL
SKILLS
COMMUNICATIVE
CREATIVE
DYNAMIC
TEAM WORKER
Address: 52 Av. Porte de Villiers
92300, Levallois-Perret
miguel.perez.vives@gmail.com
linkedin.com/in/miguelperezvives
Skype: mipevi14
+33 (0)7 50 98 37 27
/ Jan. 2015 - Jun. 2015P R O D U C T M A R K E T I N G A S S I S T A N T
R e e d M I D E M , P a r i s , F r a n c e
• Created promotional material for the launch of MIPIM Japan (1000+ attendees)
• Upgraded MIPIM websites and prepared 10+ e-mail campaigns
• Benchmarked trade show events in Tokyo, Hong Kong, London, and Cannes
• Coordinated work between external suppliers and internal services (transversal
team in Japan, commercial and e-marketing department)
• Consumer Insights Team (TUI Group): realized a hotel logo test, measured the
digitalization level of TUI and wrote a quarterly report for the Executive Committee
• Hotel Bali Paradise (TUI DX): supported the daily tasks of the hotelier, TUI rep
and TUI DX teams in a 650 clients resort
/ Jan. 2017 - Dec. 2018
I N T E R N A T I O N A L W O R K A S S I G N M E N T S
T U I G R O U P , G e r m a n y | T U I D X , G r e e c e
EDUCATION
C U S T O M E R E X P E R I E N C E S P E C I A L I S T
T U I F R A N C E ( 1 M c l i e n t s ) , P a r i s , F r a n c e
• Attended TUI Group customer experience (CX) meetings representing TUI FR
• Participated in the definition of the TUI CX vision and strategy
• Coordinated international and local projects (e.g. GDPR, web reviews, surveys…)
• Made recommendations and reports based on the analysis of 18 different CSQs
• Launched, implemented, and developed customer feedback dashboards
• Improved and optimized all stages of the customer journey
/ 2017 & 2018
Spanish: mother
tongue
English: fluent
Lived 4 years in the US
French: fluent
Lived 4 years in France
INTERESTS
M A R K E T I N G R E S E A R C H A S S I S T A N T
K a n t a r T N S , P a r i s , F r a n c e
/ Jan. 2016 - Jun. 2016
• Conducted 15+ marketing research studies for: L’Oreal, Mc Donald’s and Nestlé
• Worked on the following tasks: survey creation, fieldwork monitoring,
quantitative results analysis, recommendations and presentation to clients
THEATRE (Participated in 5
theatre plays)
TRAVELING (Visited 20+
countries)
BAKING (Winner of a
competition)
SPORTS (Scuba diving
Jogging & Gym)
/ 2011 - 2015
B A C H E LO R O F B U SI N E SS A D M IN IS T RA T I ON
G r a n d V a l l e y S t a t e U n i v e r s i t y , M i c h i g a n , U S A
• Double Major: Marketing & International Business, GPA: 3.7/4
• Ranking: #3 Top Public Schools Regional Universities Midwest (US News 2018)
M A ST E RS I N MA NAG E M E NT
E D H E C B u s i n e s s S c h o o l , P a r i s , F r a n c e
• Work & Study Program: Marketing & Business Development, GPA: 14.7/20
• Ranking: #17 Top Masters in Management in the World (Financial Times 2018)
/ 2016 - 2018
Marketing | Project Management |
Customer Experience