This CV is for Katerina Deligianni, a Greek national with excellent English skills and work experience in customer service, administration, and project supervision roles. Her current role is at the Hellenic Post Office providing customer assistance services. Prior experience includes supervising a team of 50 people at a call center and participating in a municipal internship program. She has strong computer skills and education includes a BA in Business/Marketing from the University of Plymouth in the UK.
Hohot Consulting Oy is engaged in facilitating business collaborations between Nordic countries and China. Based in Oulu Finland, it consists of a group of professionals from various industries, specialized in providing customized services in translation and interpretation, product and service localization in Asian market, public relations, procurement and supplier management, trip management and Chinese language teaching. Hohot Consulting Oy has intensive partnership with excellent corporates both in Europe and China to ensure quality services.
Hohot Consulting Oy is engaged in facilitating business collaborations between Nordic countries and China. Based in Oulu Finland, it consists of a group of professionals from various industries, specialized in providing customized services in translation and interpretation, product and service localization in Asian market, public relations, procurement and supplier management, trip management and Chinese language teaching. Hohot Consulting Oy has intensive partnership with excellent corporates both in Europe and China to ensure quality services.
הרצאה מס' 2 בסדרת הרצאות החורף של סרגטה, 2008 והפעם בנושא משא ומתן.
חברת סרגטה מתמחה בפיתוח תוכנה וחדשנות טכנולוגית עבור סטארט-אפים, יזמים פרטיים וחברות אשר מקימות נישה חדשנית בפעילותן, בדגש על סביבת האינטרנט ותחום הווידאו.
החברה מפתחת פתרון תכנותי מלא, החל משלב הרעיון ופיתוח גירסת אלפא להצגה למשקיעים ועד ליצירת מוצר מוגמר המוכן לפעילותם של משתמשי הקצה המיועדים.
8. Stosowanie maszyn i urządzeń energetycznych oraz transportu wewnątrzzakład...Adam Osa
Poradnik będzie Ci pomocny w przyswajaniu wiedzy o wybranych maszynach
i urządzeniach stosowanych w zakładach pracy oraz o parametrach maszyn i procesach
w nich zachodzących.
Pensar e entender quem são os utilizadores e quais as suas necessidades permite-nos melhorar o relacionamento humano com a tecnologia; mais: reduz a distância entre quem desenvolve e quem utiliza. Estudar o utilizador nas suas limitações, capacidades e particularidades ajuda-nos a evitar erros e a obter, rapidamente, melhores resultados.
Centrar as questões no utilizador é a chave para desenvolver experiências… Boas experiências!
Há muito pensamento de UX em um projeto digital antes da fase de wireframes, dentro de uma agência de publicidade. Por exemplo: contribuir para a visão holística da presença digital da marca e entender qual a real função do produto digital que está sendo construído.
Esta apresentação mostra alguns aspectos da transição de um trabalho focado em Arquitetura de Informação para um trabalho mais amplo, de User Experience Design. Ela foi compartilhada no WIAD (World Information Architecture Day), no dia 11/fev, em São Paulo.
Criada e apresentada por Fabricio Teixeira (@fabriciot).
Agradecimentos a: Elisa Volpato e Caio Braga.
Краткое описание методики:
• Предлагает структурный подход к управлению внедрением инноваций для достижения целей в заданные сроки и бюджеты;
• Основана на мировом опыте проведения изменений и законе диффузии инновации;
• Состоит из методик управления изменениями, различных моделей организации;
• Описывает задачи, стадии, роли и действия (процессы) для преодоления сопротивления изменения и достижения заданных целей и уровня утилизации инновации;
1. KATERINA DELIGIANNI – CV – September 2015
Katerina Deligianni
44 D.Falireos, Athens, 18547, Greece ● Mob. 0030 6979889099
● e-mail: kat.deligianni10@gmail.com ● DoB: 5/8/1981
Key skills and personal abilities
● Ability to plan organize & control activities & staff
● Ability to work calm under pressure & reach targets
● Ability to maximize productivity & efficiency
● Team working and problem solving
● Ability to motivate and lead others in a team environment
● Excellent verbal & written communication skills
Skills
Excellent working knowledge: Microsoft Word, Εxcel, PowerPoint, Access, Publisher, SPSS statistics
program & various administration systems
Language Greek as mother tongue, excellent English, basic German
Work experience
● Hellenic Post Office Customer Service Assistant (15 Apr 2015 - present)
Selling stamps and dealing with letters and parcels
Accepting bill payments
Banking and savings services
Paying out pensions and benefits
Maintaining daily reports of transactions
● Participated in a five-month NSRF programme for Piraeus Municipality, posted at the City
Council as administrative support (Feb 14 – Jul 14)
● Project Supervisor at a call center for a National Health Service Project (Newsphone Hellas)
September 2006 – November 2012
Supervising a team of 50 people
Managing team and individual performance
Ensuring all administrative records are completed accurately
Ensuring professionalism and high quality is continually maintained
Monitoring staff attendance and performance levels
Training new staff
Preparation of relevant report and document for senior managers
● Team leader at a call center for 11880 project /Customer service(Newsphone Hellas) July 2005 –
August 2006)
Monitoring & reporting on standards & performance targets
Handling client enquiries
Arranging & chairing monthly team meetings, focusing on targets & achievement
Ensuring all administrative and IT records are entered and updated correctly
Providing prompt and accurate information on individual performance.
● Administration support and advertising: for a sport journalist at Super Sport FM, (11/’04 – 05/’05)
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2. KATERINA DELIGIANNI – CV – September 2015
Deal with customer enquiries by telephone.
Writing articles for an athletic newspaper and magazine.
Compliance agenda
Promotion and advertising
● Administrative support: “Hallmark at Goldsmiths Group Plc”, (9/2003 -7/2004), Leicester, Great
Britain
Customer service by telephone
Customer data entry
Sending commercial e-mail
Responsible for archiving
● Marketing assistant. Marketing and Display at Goldsmiths Group Plc (1 month practice 8/2003 –
9/2003), Leicester, Great Britain
Editing in company’s monthly newsletter
Responsible proposals for advertising material
Helping on the display
● Sales Consultant “Jacques Vert Plc, House of Fraser”, (9/2002 – 7/2003), Plymouth, Great Britain
Customer service
Dealing with merchandising standards and deliveries
Supporting the retail manager to achieve department and company objectives
Education
● BA(Hons) Combined Business/Marketing
University of Plymouth, Business School (2000-2003)
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●
International Foundation Program, 2.1, IELTS 6.5, University of Plymouth (1999-2000)
8th
Internet & E-Business Innovation Conference (Hellenic Centre of Business Management 12/2012)
● Volunteer Special Olympics of Athens 2011
● 10ο
Conference on Public Relation & Communication (Hellenic Centre of Business Management,
17/3/2008)
● Seminar “Principles of Advertising, implementing design”.Kariera Seminars (12/2/05)
● Seminar “Course Representative” referred to time management, problem solving, team working &
communication-University of Plymouth (1999-2000)
References
● Mrs Rokka Dora, Operations Manager, Newsphone Hellas
● Ms Debbie Knight, Operations Manager, Hallmark Dpt, Goldsmith Group, Leicester, LE3 1TT, Great
Britain
● Mrs Brenda Warrick, Sales Manager, Jacques Vert Plc, House of Fraser, Plymouth, Great Britain
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