Elena Dimitrova Georgieva is a Relationship Manager at Societe General Expressbank in Sofia, Bulgaria with 8 years of experience in banking. She has a Bachelor's degree in Economics, a Bachelor's degree in Pedagogy and English Language, and is currently pursuing a Master's degree in Information Technologies. Elena is fluent in English and French and has strong communication, organizational, and problem-solving skills.

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Curriculum Vitae
Personal
information
First name(s) / Surname(s) Elena Dimitrova Georgieva
Telephone(s) Mobile: +359 888******
E-mail elenageorgieva1008@gmail.com
Address
Sofia city
Sofia city – Bulgaria
Gender Female
Work_experience
Dates 26 /02/2008 – presently at Societe General Expressbank - Sofia
Occupation or position held Relationship Manager Individual Clients

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Main activities and responsibilities Manages a big customers’ portfolio and responsible for providing in-time and
accurate service to all clients’ needs. Reviewing and approving financing -
housing and consumer loans; advising the clients for suitable financial
investments in deposits; saving accounts, etc.; preparing the issuing of any
bank cards – debit and credit cards; executes bank transfers and payments;
distant and WEB banking; all kind of front office operations; controlling debts;
responsible for contacts and business relations with all the clients of the
bank – physicals and companies.
I have 8 years of experience in the bank payments/transactions, in the bank
cards’ transactions and field - issuing and processing any kind of
international debit and credit cards, investigating payments for our
customers, I have lots of experience in any online payments and "bank on
web" payments; bank transfers and money orders; supervision experience,
I have lots of experience in quality, CRM, Easy Vista, Sales Force, ORACLE
DB; customer service and support.
Name and address of employer SOCIETE GENERAL EXPRESSBANK, Sofia, 73 Blvd. Aleksandar
Stamboliyski,
tel.: +35928130984
FINANCE / BANKS
Dates
Occupation or position held
Main activities and responsibilities
04/07/2014 – 10/11/2014 at Sutherland Global Services – Sofia
(a parallel job – part time - with the one at the bank)
Consultant – Business Applications Support for GOOGLE
Handle a broad range of customer cases – gather information from
customers, troubleshoot technical and account issues, handle emails/calls for
the customers, provide and facilitate the delivery of responsive and reliable
technical solutions to the customers as per the defined process and
guidelines, guide customers through the process of online activation of
subscription, provide support to migrate email into a new platform, assist the
customers in configuring devices to email-mobile devices, tablets, PCs, etc.,
provide information and guidance on Cloud storage and data maintenance,
guide through setup of websites.

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Dates
Occupation or position held
Main activities & responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
01/12/2002 – 24/02/2008
Translator from English language
Translations of all kind of documents
City Group” LTD -
Sofia, bul.”Gotze Delcev”, bl.32, et.2, apt. 4., “Borovo” 42. et.2,apt.3
Trade, building and constructions
21/01/2002 – 01/12/2002
Office Manager
Supports company operations by maintaining office systems and supervising
staff; Maintains office services by organizing office operations and
procedures; preparing payroll; controlling correspondence; designing filing
systems; reviewing and approving supply requisitions; assigning and
monitoring clerical functions; designs and implements office policies by
establishing standards and procedures; measuring results against standards;
making necessary adjustments, etc.
PR and Advertising Agency “Creative Group”, Sofia – 1463, Bulgaria
Square #1, NDK Office Building, floor 8, office #16, Tel: +359 2/952 29 31
PR and Advertising
15/09/2000 - 01/09/2001
Teacher in English
Teaching students (8-15 years old) whose first or main language is not
English; help students understand English, speak it and be able to write and
read it; preparation of course work, planning of classes and the marking of
work handed in
“St. Konstantin - Kiril Philosopher“ High School, Teva Str., # 2, gr. Pernik -
2303
Education and schools
08/08/1998-05/06/2000
Receptionist and housekeeper
To meet the guests of the hotel and answer their needs; I was two times ” the
employee of the month “
Hampton Inn - Northwest Minneapolis; 7745 Elm Creek Blvd, Maple Grove,
MN 55369, USA , Phone:+612-494-4498
Tourism / Hotels

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Dates
Occupation or position held
Main activities & responsibilities
Name and address of
employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Education and
training
08/01/1999 - 08/10/1999
Quality Auditor / Inspector
Setting up a standard auditing process that is acceptable all over; examine,
evaluate and question the various production teams and respondents,
compile the same and send a report to the management pointing out the
adequacy or otherwise of such a system; to find out if requirements are
being followed by the various departments during production
Hutchinson Technology Inc.,5905 Trenton Lane North, Plymouth, MN
55442- 3237, USA
Phone: +612-519-6100
IT and Computers
01/06/1998 - 26/09/1998 - Summer Session (students program) as a paid
job in the Girl Scout Counselor – MN, USA
Helping girls grow strong; to give girls the opportunity to improve their skills
along with learning more about themselves; assist with daily camp activities; to
provide quality program for a group of 12 to 24 campers
Girl Scout Council of Greater Minneapolis – USA; 5601 Brooklin Blvd,
Minneapolis, MN 55429-3074, USA, Phone: +612-535-4602
Council and education
Dates
Level in national or
international classification
Dates
08/2014 – Presently - State Universityof Library Studies and
Informational Technologies – UNIBIT - Sofia
Master’s Degree in Informational Technologies
01/10/2002 – 20/062007
Title of qualification awarded Teacher in English Language
Principal subjects/occupational
skills covered
Teaching students English as a second language
Name and type of organisation
providing education and training
Sofia University“St. St. Kliment Ohridski” – Sofia
Level in national or international
classification
Bachelor’s Degree in Pedagogyand English Language

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Dates
01/10/1994 - 19/07/2000
Title of qualification awarded Economist
Name and type of organisation
providing education and training
South-West University“ Neofit Rilsky”- Blagoevgrad, Department of
Economics
Level in national or international
classification
Bachelor’s Degree in Economics
Dates
Principal subjects/occupational skills
covered
Name and type of organisation
providing education and training
Personalskills and
competences
15/09/1989 - 30/06/1994
English and French
Foreign Language High School ”Simeon Radev”- with studying foreign
languages – English and French
Other
language(s)
Understanding Speaking Writing
European level (*) Listening Reading Spoken
interaction
Spoken
production
English Language C2 C2 C2 C2 C2
French Language B1 B1 B1 A2 A2
(*) Common European Framework of Reference for Languages
Social skills and competences I am very friendly, with excellent communications skills, a good self-
motivated team player; I am responsible, reliable, having an open mind,
polite, assertive, decision-maker; I have strong attention to detail; I am
analytic, trustworthy
Organisational skills and
competences
Quality orientation; I am good at organizing teams, supervising, trainings;
I am a very good decision-maker and I have excellent problem-solving skills,
I have great analytical skills, I have lots of experience in customer service
and technical support as well.
Technical skills and competences I know how to measure with specific measuring tools such as Laser
Micrometer; I have been trained by Google to provide technical support for
different applications; I know how to troubleshoot with different tools and
solve different cases.

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Computer skills and competences MS Office, Power Point, IE, MS Outlook and Active Directory, Google Apps
for Business, EasyVista, Sales Force, CRM Deltabank, Oracle DB, PL/SQL,
some basic knowledge in Java Script and C++ ; in ASP as well.
Driving licence Category B (I have a USA driving license as well)
Additional information  Counselor Certified - Girl Scout Council of Greater Minneapolis, USA
 2 Diplomas for 2 Bachelors’ Degrees - one from Sofia University “St.
Kliment Ohridski” and another one from South-West University “ Neofit
Rilsky”; the third Diploma from UNIBIT is on the way