Qondani Mtshane Rwigema's curriculum vitae summarizes her qualifications and extensive work experience. She holds multiple postgraduate degrees including a Master of Commerce in Business Management. Her work experience spans over 30 years in education and government, including roles as a Director at the Department of Trade and Industry. She has expertise in areas such as stakeholder management, research, communication, marketing, and project management.

1. Curriculum Vitae: Qondani Mtshane Rwigema (nee’ Kumalo)
Personal Details
South African
Gender: Female
ID Number: 580328 0070 083
Residential Address: 15 Nerina Street, Wilropark, Roodepoort 1724
Postal Address: P O Box 886, Randpark Ridge, 2156
Languages: English, isiXhosa, isiZulu, isiNdebele, seSotho
Valid EB driver’s licence
Contact Details
E-mail: qrwigema@thedti.gov.za, Cell: 083 602 0940, Tel: 011 764 2733
_______________________________________________________________________
Qualifications Summary
Institution Qualification obtained Date
Obtained
University of Johannesburg M Com in Business Management 2005
Walter Sisulu University
(UNITRA)
M Ed in English: Applied Linguistics 1996
PALAMA Executive Development Programme (Post grad.
Cert. in Public Administration)
2012
University of Johannesburg Marketing Management Post Graduate Diploma
(IMM accredited)
2000
University of Johannesburg Advanced Business Management Post
Graduate Diploma
1999
Walter Sisulu University BA Honours in English 1989
Walter Sisulu University Higher Diploma in Education (Post Graduate) 1986
National University of Lesotho B A Degree 1979
David Livingstone High School O’Level Cambridge Overseas School Certificate 1974
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2. Master of Commerce in Business Management Modules
1 Strategic Management 8 Management Accounting
2 Logistics Management 9 Financial Management
3 Marketing Management 10 Organisational Behaviour
4 Services Marketing 11 Information Systems Management
5 Business Research Methodology 12 General Management
6 Macro Economics 13 Labour Relations
7 Human Resource Management 14 International Trade Perspectives
15 Dissertation in the sub-field of Workplace Skills Development
Employment History Summary
Name of Organisation Period of
Employment
Position
Dept of Trade & Industry October 2004 to date - Director: Marketing Communication (Events,
Outreach & Customer Contact Centre) 2013
February to date
- Director: Strategic Partnerships & Customer
Care (2004 October to 2013 February)
University of Johannesburg Jan 2002 – Sept 2004 Educator: Faculty of Economics & Commerce
Vista University July 1995 – July 2001 Educator: Faculty of Arts
Walter Sisulu University
(UNITRA)
Jan 1984 – April 1995 Educator: Faculty of Education
Dept of Education: Lesotho May 1979 – Dec 1983 Educator: High School
WORK EXPERIENCE
Date: February 2013 to date
Organisation: Department of Trade and industry
Division: Office of the Director General
Position: Director: Events, Outreach and Customer Contact Centre
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3. Responsible for a team of 33 in Events, Outreach and the dti Customer Contact Centre (CCC) for the
promotion and awareness creation of the dti programmes and services to stakeholders and clients.
Duties
• Provide strategic leadership and planning for targeted / high impact events and outreach
in the directorate.
• Development of relevant policies to enhance efficiencies in the management of events.
• Acquisition of information management systems to enhance and measure customer
service satisfaction in the CCC.
• Participation at the weekly ministerial diary meetings and events calendar management to
ensure support for events of the dti Top 4.
• The development and implementation of quality management processes and procedures
in the planning and execution of dti strategic and marketing projects (conferences,
summits, outreach, workshops, exhibitions).
• Identification of high impact platforms for showcasing the services / achievements of the
dti
• Compilation of the dti events calendar.
• Procurement of the dti mobile unit for extending the footprint of the department and
enhancing its visibility.
• Oversight on the Presidential Hotline and dti generic complaints.
• Quality assurance of all procurement / SCM documents in relation to events procurement
including events that go out on the open tender system.
• Facilitation of effective and efficient events management and the management and
reporting on the budget thereof.
• Responsible for the participation of SA crafters in the Santa Fe Folk Art Market from 2012
to date (special project).
Associations: the COTII Communicators’ Forum
Date: October 2004 to February 2013
Organisation: Department of Trade and industry
Division: Incentive Development and Administration Division
Position: Director: Strategic Partnerships and Customer Care (SP&CC)
Directly responsible for a team of 29 at the main campus and the three regional offices. Provided
strategic leadership and planning in the Strategic Partnerships and Customer Care Directorate and
the dti Regional Offices.
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4. Duties
• Provision of strategic leadership in the mandate of the directorate as per the division’s
business plan to effectively facilitate access to information on the dti incentive schemes for
enterprise growth.
• Was responsible for the design of the new operational framework during the name change
from Business Development Unit to SP&CC
• Application of change management tenets to manage the transition to SP&CC
• Facilitation of the design / development / review of communication strategies for the dti’s
incentive programmes according to IPAP priorities.
• Development of a framework for cooperation and coordination with partners.
• Provision of oversight for joint projects of the SP&CC Directorate.
• Design and developed the customer care strategy.
• Development of the annual business plans.
• Development of the incentive marketing strategy and supervising its implementation to
facilitate the uptake of incentives.
• Identification of strategic partners for targeted incentive information dissemination.
• Provision of continuous capacity building for external stakeholders who were part of the
incentive communication channel.
• Quality assured all incentive print materials and other divisional documents such as the
annual report, material for incentive publications and presentations.
• Facilitated joint projects with strategic partners and built information distribution channels.
• Supervised the development and implementation of the IDAD incentives marketing strategy.
• Liaised with the Marketing Division for the planning of events, publications, advertisements,
posting of information on the dti website.
• Coordinated the identification of target audiences with internal and external stakeholders.
• Designed measuring instruments for the measurement of customer satisfaction.
• Provided advice to investors and potential exporters on financial support and non-financial
services of the dti.
• Trained network facilitators for a stronger dti interface with clients.
• Facilitated the reorganisation of the dti regional offices.
Board / Committee membership
• BBSDP, EMIA & SSAS Governing Committee (10/2005 to 02/2013)
• CIS Adjudicating Committee (03/2006 to 05/2013)
• MINTEK- dti Bilateral Committee (01/2007 to 2009)
• Gender Mainstreaming Forum: dti (Rep for TEO & SMS level women): 2009 to 2013
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5. Date: 01 January 2001 to 30 September 2004
Organisation: University of Johannesburg
Division: Department of Business Management
Position: Educator
Responsible for lecturing Business Management, Intrapreneurship, Entrepreneurship and New
Venture
Management and Project Management.
Duties
• Course content development.
• Conducted research for lecture material and course development.
• Made inputs into the design of modules.
• Course coordinator for Business Management Foundation Programme.
• Coordinator of student assistants to lecturers.
• Course coordinator of Intrapreneurial & Entrepreneurial Management.
• Edited post-graduate dissertations in various subject disciplines.
• Set examination papers
Associations
• Southern African Institute of Management Scientists
Date: 01 July 1995 to 31 July 2000
Organisation: Vista University (University of Johannesburg)
Division: Department of English Studies and Business Communication
Position: Educator
Responsible for lecturing Business Communication, Communication Skills in English, Applied
Linguistics, Literary Theory and English Literature.
Duties
• Head of English sub-department in 1999 cycle.
• Course coordinator for Business Communication.
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6. • External examiner for Walter Sisulu University (University of Transkei): English Literature &
Curriculum Studies in English.
• Course and tutorial content development.
• Conducted research for lecture material.
• Made inputs into the design of modules.
• Set examination papers
• Edited post-graduate dissertations in various subject disciplines.
Date: January 1984 to April 1995
Organisation: Walter Sisulu University (University of Transkei)
Division: Department English Studies and Business Communication
Position: Educator
Responsible for lecturing Curriculum Studies in English, Communication Skills in English, English
Language and English Literature.
Duties
• Coordinating Teaching Practice and liaising with participating schools.
• Supervising and assessing students on teaching practice.
• Moderating affiliated college examinations.
• Language laboratory materials preparation and instruction.
Associations
• Southern African Applied Linguistics Association.
• SA Association of Teachers of English to Speakers of Other Languages
Other previous employment at the Ministry of Education (Lesotho)
• Assistant teacher for English and Geography: Morija Girls' High School (1979 - 1980).
• Assistant teacher for English and Geography: St Mary's High School (1981 - 1983).
OTHER COMPETENCIES
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7. Stakeholder management
• Identification of strategic partners for collaborative work e.g Chambers of Commerce, Industry
Associations, trade and export development agencies and organisations, investment
facilitation agencies, enterprise development agencies etc.
• Development of stakeholder management framework
• Strong understanding of internal and external stakeholder management and coordination
• Development of collaborative project plans
• Coordination of work and alignment to mandates and resources
• Resource mobilisation for the execution of joint projects
• Structured monitoring and reporting on progress / outputs
• Managed and grew the three regional offices over an eight year period.
Research and research-based writing
• Accessing the latest information such as trade / enterprise / export / business etc. data
utilising search engines, journals, industry specific periodicals, Stats SA, the dti ERPC, BER
etc.
• Capable of producing well researched, high quality reports / papers in various sub-fields of
commerce as well as the development of high quality PowerPoint resources
• Design of high quality survey instruments for efficient data elicitation and collection
• Data analysis and report writing
• Use of research to identify business partners for clients - both investors and exporters
• Use of research to identify industry needs to facilitate backward and forward linkages between
buyers and suppliers
• Gathering of market intelligence and analysis
• Use of research to identify strategic partners for synergies.
Communication and Marketing
• Strong awareness of the dti key messages
• Utilisation of key channels and platforms for the dissemination of dti and COTII
information
• Experienced in the brand positioning of the dti and awareness creation
• Development of communication strategies and oversight of their implementation
• Experience in working as a key communicator / marketer of incentives for eight years in the
incentive division
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8. • Experienced in the development of appropriate publications on the dti services
• Have liaised with other government departments e.g. GCIS on collaborative work for
communicating messages / information
• Experienced in enterprise support for new market penetration through international exhibitions
for direct selling as well as sourcing buyers
• Have been part of the resuscitation of the Atlanta Showroom at the Americasmart as a
platform for showcasing lifestyle products of small enterprises being developed to supply to
the American market on a sustainable basis
• Experienced in the procurement of shell schemes for exhibitors as well as the acquisition of
booth facilities for effective and attractive exhibitions stands
Project Management
• Facilitation of project management of dti events (conferences, summits, workshops, “Taking
the dti to the people”. Facilitated the execution of 183 events in 2013 – 2014 including the
BBBEE Summit, the Annual small Business Summit and various conferences
• Convening effective project teams
• Project plan development and scheduling
• Resource mobilisation – human, financial management / procurement within PFMA
prescripts
• Managing appointed service providers including events management companies
• Managing the bid process and the appointment of the service providers for big events
• Project stakeholder management i.e. suppliers to the project, the dti SCM, EDC, guests,
speakers, SLAs,
• Management of internal processes / documentation such as Project Activation Requests,
Request for proposals and submissions, processing payments within prescribed timelines
and the preparation of briefing packs for main guests / presenters at events
• Measuring of event effectiveness and client satisfaction instruments and analytical processes
• Quality assuring the closing reports and presenting recommendations to line
manager.
Enterprise and Business Development
Knowledge of the following as instruments for the impetus of the growth of the economy:
• the dti key policies and strategies for the economic development drivers e.g. IPAP; National
Growth Path, National Export Strategy.
• the key industry sectors as delineated in the iterations of the IPAP.
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9. • the incentive schemes administered through IDAD; industrial financing offered through IDC &
DBSA; enterprise financing offered through SEFA and NEF, enterprise financing through the
commercial banks, various regulatory bodies such as Customs and Excise.
• In-depth knowledge of the mandates and offerings of the agencies of the dti and the
Economic Development Department and various agencies of the Provincial Economic
Development Departments such as the trade and investment promotion agencies.
• SMME environment, including the key national imperatives around women, youth and
disabled enterprise owners and informal businesses.
• The support offered by the chambers of commerce and industry associations etc. to
businesses / industry.
Above average business advisory services for industrialists and small enterprise owner-
managers
Other Competencies
• Strong leadership skills gained through coordination duties stated earlier and through heading
directorates with large spans of control.
• Good understanding of the public sector and government policies, objectives and procedures.
• Experienced in the all modalities of management, i.e. people management, management of
large teams / diverse teams, conflict management etc.
• Experienced in the strategic and operational management of the directorates.
• Experienced educator / trainer / assessor capable of above average team coaching,
mentoring and the identification of required skills and the matching of capabilities to the tasks
at hand.
• Experienced in analysing processes and making changes for effectiveness.
• Strong understanding of the dti and the public sector in general
• Trained in policy formulation and development
• Possess understanding of economic and business environments both local and international
• Very good interpersonal skills and very high communicative competence
• Competent in MS applications
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10. REFERENCES
1. Dr N Mashalaba
Industrial Development Incentive Administration Division
Department of Trade and Industry
Trevenna Square
Sunnyside
0002
Cell: 082-552-4077
Fax: 011-489-2827
Email: Nmashalaba@thedti.gov.za
2. Ms M Tsiki
Executive Director
Health Sciences Academy
Lynwood
Cell: 082-300-7169
Te: 011-509-2500
Email: maphomolo.tsiki@healthscience.co.za
3. Mr C Manoko
GM: Strategic Communication and Stakeholder Relations
Council for Scientific and Industrial Research (CSIR)
Tel: 012 841 4652
Cell: 082 311 8931
e-mail: cmanoko@csir.co.za
www.csir.co.za
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