This curriculum vitae summarizes Dragan Stepanovic's work experience and qualifications. He has over 25 years of experience in sales, marketing, and management roles in the IT industry in Serbia. Most recently, he worked as an Account Manager for TeleGroup from 2015 to present, where he is responsible for establishing and maintaining customer relationships. Prior to that, he held several senior roles such as Export Manager, Sales Manager, and Business Development Manager for various IT companies. He has a Bachelor's degree in Electronics and Telecommunications and is proficient in English, Serbian, and basic Russian.

1. Curriculum Vitae
 Personal data
Name: B.Sc. Dragan Stepanovic
Address: Vojvode Mišića 54 / 1-8, 18000 Nis, Serbia
Phone: 063 / 441-892
Skype ID: dragan.stepanovic.skype
e-mail: dragan_stepanovic@hotmail.com
Nationality: Serbian
Date and place of birth: 25.02.1968, Niš
Gender male
Marital status: Married
 Work experience
o April 2015 ... - "TeleGroup" d.o.o. Belgrade, Nis branch, Bul. Cara Konstantina 80-86, 18000 Niš, Serbia
Sales - Account Manager
Establishing and maintaining good relationships with customers partenrskih, in addition to fulfilling the annual plan of sales of
equipment and services from the current portfolio, "TeleGroup" s. Collecting information from current customers about their plans and
needs and providing adequate solutions and offers through cooperation with relevant managers and directors. Direct cooperation with the
responsible directors of the sector through active cooperation in the process of planning the dynamics of realization, presales activities and
the implementation of the agreed activities and projects. Direct cooperation with the PM through the adoption of concrete placement
products for which we have a strategic interest and that fit the specific needs of the customer. Participation in the process of market
segmentation, creating a portfolio and services, creating marketing and sales policy and market research procurement.
Participation in the strategic planning of the company in cooperation with the CMO in the process of forming a marketing plan, the
exchange of information on the state of the market and competition and to define the GO-TO Market activity for customers and develop
appropriate marketing tools for this purpose. Participation in the process of financial planning and in cooperation with the CFO provides
liquidity through active monitoring and collection of receivables contracted projects.
o November 2012 - January 2015 - "Exit Ltd." d.o.o., Nova Božurna bb., 18400 Prokuplje, Serbia
Sales - Export Manager
Establishing and maintaining successful business relationships with buyers from the EU and Russia and expand the network of
customers. The execution of sales plans and tasks in sales, as well as the collection of receivables. Good knowledge of market analysis
and results reporting on the activities and the realization of the goals and plans. Improving exports and sales, rapid and large increase in
sales in the following markets: the country ex. Yugoslavia, Greece, Bulgaria, Romania, Austria, Italy, Spain, France, Norway, Slovak,
Polish, Russian, etc. The introduction of insurance claims and billing using AOFI factoring offer is made more attractive, which has led to an
increase in traffic without any loss of profits, but the end result was an increase and acceleration of traffic, and one hundred percent
recovery of receivables.
For existing suppliers have arranged a much better financial conditions, lower prices, lines of credit without any collateral. In
addition, I found new suppliers to ensure a smooth production situaicijama shortages of raw materials or the price rebounds. Turnover
almost doubled without additional bank loans, which were used exclusively for the purchase of new machinery, značajanih to expand the
product portfolio.
In 2014, the company has successfully exhibited at the world-famous exhibition in the automotive industry AUTOMECHANIKA, in
April in Istanbul and in September in Frankfurt. Managing the development of a new corporate web portal, mailing lists, news letter, the
advertising and promotional materials - catalogs, flyers, etc.
o May 2012 - October 2012 - "PB Nitom" d.o.o., Vazduhoplovaca bb, 18000 Niš, Serbia Sales - Sales Manager
Sales – Sales Manager
The organization of the sales team, management and reporting, the introduction of new rules and procedures, finding new suppliers.
Commercial development, creation and increased market recognition and branding, revision and development of sales channels and
distribution, development of a marketing plan.
The result is to increase sales, develop new ideas, finding new suppliers, in full realization of marketing and sales plans. Development
and implementation of a new corporate ERP systems, web portals, including b2b and b2c solutions, VoIP solutions and networking outlets
in Novi Banovci with headquarters in Nis, including all sectors and warehouses, the end result is a much easier work and better
organization, as well as reducing costs, increase operational and profit.
The introduction of new products and categories in the consumer electronics segment, the beginning of cooperation with the
manufacturers of LED TV - "Blaupunkt", as well as expanding the sales program "Koncar" and the promotion of cooperation with one of the
largest manufacturers of white and brown techniques of "Vestel" from Turkey.

2. o January 2012 - April 2012 - "Tagor EMS" doo, Bul. Svetog Cara Konstatina br. 80-86, 18000 Niš, Serbia
Management - Business Development Manager
The primary obligation of the focus was on advising management on the basis of acquired knowledge and experience in the "Pakom",
as radically improving the efficiency of operations, the establishment of easy and rapid transformation from classical commercial enterprises
in the manufacturing company, with a strong export orientation.
I've also worked on the organization and implementation of new sales programs, such as "Conrad" franchise - wholesale and supply of
specialized retail and stores in combination with its own "Conrad & Tagor 'web shop-om, new products and categories, such as: automatic
instruments, smart home, etc.
Development and design of new ICT and ERP systems, including a new corporate web portal, b2b and b2c solution. One of the key
areas in the marketing sector, defining and creating a new corporate visual identity, work on the preparation of the book of graphic
standards.
o January 1995 - December 2011 - "Pakom" d.o.o. Vazduhoplovaca 1, 18000 Niš, Serbia
Management - Regional Business Development Manager
Strategic planning and budgeting, continuous monitoring of costs and revenues, improving organization, construction and development
of the management structure, as well as the optimization and management of available resources. Planning and implementing sales and
marketing strategies, monitoring implementation and periodic reporting; development and improvement of partnerships with key customers.
Governance and management of sales processes and procedures - creating activities and campaigns, and monitoring the effects and
implementation in order to increase profits and market share, as well as creating sales strategies creating pricing, rebate policy,
optimization of stock, etc. Identification and channeling requirements, as well as business strategy and relationships with competitors,
raising the level and quality of service enterprises and total customer satisfaction. Finding and generating new business opportunities,
market niches, projects, sales channels, the introduction of new programs and suppliers in the portfolio. Recruitment, employment and
commercial management team of 30 people, divided into sectors, procurement, sales, marketing, logistics and distribution. Planning and
organization of workers, selection and hiring of new employees, monitoring their results, as well as their professional development and
training. Procurement management, from the start, needs analysis, prognosis, creating and modeling procurement, tracking a Financial
commitments, import logistics, warehousing, distribution of goods to key customers, and so on. Procurement for a known customer,
improving people's motivation and their commitment and focus to match your priorities and goals. Organization and transfer of knowledge in
the new companies established under the "Pakom" group: Pakom BH and Pakom Montenegro, control results and realization of the plans,
analysis and recognition of the specificity of local markets, creating new business strategies according to their specificities to the
preservation and improvement of corporate identity , with construction on the local market a recognizable identity.
The final result from a small company with 5 people "Pakom" became one of the largest Serbian companies and leading IT distributor
with annual turnover exceeding 60 million euros, we have become one of the Top3 IT distributors in the region ex. Yugoslavia, with a huge
market share with over 40 direct contracts with the world's largest IT companies, Hewlett-Packard, Microsoft, Toshiba, Western Digital,
Kingston, Intel, AMD, etc.
 Education
o 1987 - 1995 - Faculty of Electronic Engineering - Department of Electronics and Telecommunications
o Acquired qualifications: Bachelor of eletrotehnike (VII-1), Department of Electronics and Telecommunications
 Skills and competencies
o Mother tongue - Serbian
o Other languages (Speaking / Reading / Writing) - English (excellent / excellent / excellent) and Russian (basic / basic / basic)
 Organizational skills and competences
Planning, negotiation and organizational skills, leadership, self-initiative, independence, responsibility towards the tasks, goals and
deadlines, able to work under pressure, coordination and management team, projects and set budgets.
 Technical skills and competences
Good knowledge of ICT equipment in general, the design of web portals, B2B and B2C solutions. Microsoft (Word, Excel, Power Point,
Outlook) Microsoft Dynamics Business Solution (Navision), OLAP, Corel, Photoshop, ...
 Other skills and competences
Flexible and communicative, enthusiastic, tenacious and persistent, flexible situation. Non-smoker, clean criminal record.
 Driver's license
"B" - an active driver

3. Recommendations
Adriana Kramar Business Development MarkMonitor
Dragan knows how to drive the business forward in Adriatic’s market by being both commercially and people oriented. While this often might be
difficult he always handled this professionally. It was a pleasure working with Dragan and will recommend him to any company.
Dejan Škuletić Business Development Manager - Balkan at Kingston Technology
Stepa is one of the most experienced persons in Serbian IT scene.He was participating in pioneer start and development of Serbian IT. He went
trough all sectors in Pakom and was significant factor in positioning Pakom as one of the leading IT distribution companies in Serbia.
Dragan has great connections with tremendous number of people on IT market not just in Serbia but in the region as well.
I have been working with Dragan for 9 years now, first in Pakom as colleagues, and than we continued our collaboration on developing Kingston
business in the region when I moved into a new role as Kingston BDM for Balkan region.
Dragan is one of the most focused people I know,very systematic and with extremely good analytic capabilities.
He is a perfect choice for every management position in the company.
Denis Cicic Senior Brand manager at Ewe Comp
Dragan is leader and a person a company can rely on.
He has years of experience in top level IT distribution. He is trustworthy and agile as a manager should be.
Peter Wu Territory Product Manager EMEA at ASUS
Dragan is an trust worthy partner that is always commit to push, and get the result. Also he is very knowledgable about all the component and
PC related products, and always up to date, and ready to act for market changes.
Hans Brandner Constructions and Planing
Dragan is a top accomplished Purchasing Director with a consistently high achievement within the IT distribution landscape.
Dragan has profound knowledge of purchasing and strong relations with all the major suppliers in the IT arena.
Dragan is a great Leader of his purchasement team. He is passionate, results orientated and with strong loyalty to his company.
In all the time of cooperation with Dragan (I guess) since 2006, I was fond of his credibility and his mature business style.
Aleksandar Bukumirović Direktor / Managing director at Datalab
I have known Dragan for several years, since we were cooperating while I was in ASBIS, and now as a friend. Dragan
has always been completely professional, and driven to succeed. Honest and of great sensibility. Positive person,
succeeds in amalgamating the collaborators making to become the winning team. I would highly recommend Dragan
and looking forward to our continued cooperation in the future!
Markus Stuerzinger Key Account Manager at Stratos AG
Dragan is a very reliable and professionel Manager and he always keep his promises from meeting talks. He knows the Serbian market very
well and know what is possible or not. I trust him at any time. I can highly recommend him for any job as manager and leader.

4. Jovan Popović CEO & Founder of Smart IT Solutions
I met Dragan 15 years ago and that was my first professional job in my career. Like experienced colleague I had learnt everything about
hardware and IT systems besides Dragan who shared all knowledge and skills with me. We were pioneers in ICT business and that support was
crucial for me in that time to become specialist today.
Dragan is really motivated sales person, result oriented and really dedicated to company goals. He is good leader and team player as well. He
has developed important skills and planning strategy that brought success in the company he works for.
It was really pleasure to work with Dragan in the same team and achieve together targets and plans that company set.
Anna Peneva Regional Sourcing Manager at Halliburton
I know Dragan already for several years. My working experience with him is excelent! He is always puntual, straight to the point and very
proffecional. With him I have no doubts, that what is agreed, will definately happen.
Boban Zlatkovic Business Development Manager at GoPro
Dragan is one of the most disciplined and punctual people I’ve ever met. His ability to work efficiently under stressful conditions and nerve-
wrecking deadlines speaks about his hard work, determination and his composed demeanor. He works as a leader and demonstrates excellent
leadership skills and team spirit while working with a team of more than 50 employees. In general, Dragan is a compassionate and hardworking
man being with perseverance and ambition. I think he is a deserving candidate for any company and would be a great value addition to
anybody's organization. I strongly recommend Dragan and I am available for any further details you wish to know about him.
Ana Jovanovic Experienced IT Professional (sales & purchasing)
Highly recommanded professional, it's a pleasure to work with
Vanja Ivanovic Sales Development Manager VIP Computers
It is hard to write about Dragan, his professional skills as well as interpersonal style, without exaggerate.
Enthusiastic, loyal and dedicated to the project and products he is representing. Due to the very good market knowledge, great business
network and many years of experience, is he probably one of not so many people in this business who understands every aspect of the it. Self-
motivated and ready for challenges, he delivers what he promises.
Comprehensive, friendly, professional in a daily business makes him sincerely great person to deal with.
Great fun and pleasant after working hours as well.
Kosta Todosijevic Balkans sales representative at KYE Systems Corp ( Genius Taiwan)
I have had a pleasure of working with Dragan on numerous occasions. He is a goal oriented quick thinker who is not afraid to say his opinion if
will result in a better relationship for both companies. His rich experience enables him to be an asset in any company.
Cem Borahan General Manager at 3 TEK
It has been a pleasure to work with Dragan. He is an efficient professional in purchasing and product management. He seeks and finds best
prices with best product mix. He is time efficient and knows Serbian market as his home.

5. Phoebe Huang Administration coordinator
Dragan is a very aggressive, kindness, gentle manager director.
Nenad Basta CGM at Lenovo
Dragan is self motivated and skilfull person. Doing business with im is a kind of pleasure. He is open person without hidden agenda. I am
looking forward for his carrier advantage.