Dejan Hadžiosmanović is a General Manager with over 15 years of experience in sales and IT management. He has held several leadership roles at Exclusive doo Zenica, including General Manager, CEO of the Sarajevo Branch Office, and Sales Director. He has extensive experience managing teams, developing sales channels, maintaining client relationships, and overseeing business operations. Hadžiosmanović holds a Master's degree in Economics and graduated with a degree in Computer Science and Informatics. He is proficient in English, German, and Bosnian and has various IT and business certifications.

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HADŽIOSMANOVIĆ Dejan
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E-mail
Dejan Hadžiosmanović
05 October 1981
Sarajevo, Bosnia & Herzegovina
Male
Bosnian
Married, father of two
Gradačačka 72, 71000 Sarajevo, B&H
+ 387 62 342 398
+ 387 33 618 579
dejan.h@gmail.com
Work Experience
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employer
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responsibilities
Name and address of
employer
Type of business
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Position
Activities and
responsibilities
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Position
Activities and
responsibilities
Exclusive doo Zenica, Armije BiH 6, Zenica
Sales
March 2014 – Present
General Manager
Managing entire company counting 3 branch offices and total of 32
employees. Responsible for all activities in Company including but
not limited to: setting objectives to departments (sales,
procurement, logistics, accounting, administration) and controlling
execution, developing working policies and procedures, managing
human resources, creating and analyzing reports. Creating reports
to the owner of the company. Responsible for functioning and
development of internal information system as well as external
electronic communications and data exchange.
Exclusive doo Zenica, Sarajevo branch office, Kolodvorska 12
Sarajevo
Sales
January 2011 – March 2014
CEO Sarajevo Branch office, CIO
Managing sales, procurement and logistics departments of 20
people. Responsible for all business activities in Sarajevo Branch
office. Creating reports to general manager and owner of the
company. Creating sales quotes for major clients. Maintaining and
developing relations with assigned “A” clients. Responsible for
functioning and development of internal information system as well
as external electronic communications and data exchange.
Developing sales channels for Canon, Epson and HP products
(planning, procuring, selling and reporting)
May 2009 – December 2010
Sales Director, Brand Manager for Canon and HP, Key Account
Manager, CIO
Managing sales and logistics department of 15 people, planning and
supervising sales activities, creating sales quotes for major clients

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(mostly tenders and strategic clients, values up to 1 million KM).
Developing sales channels for Canon and HP products (planning,
procuring, selling and reporting). Monitoring market and
competition. Maintaining and developing relations with assigned “A”
clients. Responsible for functioning and development of internal
information system as well as external electronic communications
and data exchange.
2008 – 2009
Brand Manager for Canon and HP, Key Account Manager
Developing sales channels for Canon and HP products (planning,
procuring, selling and reporting). Creating sales quotes for existing
and new accounts. Monitoring market and competition. Maintaining
and developing relations with assigned “A” clients.
2007 – 2008
Product Manager for printers, copiers, faxes, computers and
computer equipment
Creating sales quotes for existing and new accounts. Managing
installation and service activities. Monitoring market and
competition.
2005 – 2007
Sales assistant, IT administrator
Selling IT equipment in retail shop, creating quotes upon request.
Managing ICT network of 20-30 computers on 4 sites, MS
Windows/MS SQL based.
Educational
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2006 – present
University of Sarajevo, The School of Economics and Business in
Sarajevo, Master study on Department of Management and
Information Systems. Some of successfully completed courses:
Marketing, Information systems, IS management, Strategic
management and Human recourse management.
After finishing studies: Master of Economics
2000 – 2005
University of Sarajevo, Electric Engineering Faculty, Department of
Computer Science and Informatics, Bosnia & Herzegovina.
Some of successfully completed courses: Management information
systems, LAN, WAN and wireless network topologies, Computer
architectures, System and application software, Object oriented
programming languages, Business and technical information
systems, Software development environment, Databases and
database administration, Man machine interface systems, Hardware
and software systems (computer systems) and components.
Graduation thesis: System Development Life Cycle (SDLC).
Graduated Engineer of Computer Science and Informatics
1996 – 2000
Grammar High School in Zenica, B&H
High school diploma
1989 – 1996
Elementary School in Zenica, B&H
Elementary school diploma

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Personal skills
Languages
IT related skills
Business related skills
Other skills
Driving license
Hobbies
Other trainings and
courses
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Training
Bosnian (native)
English (excellent)
German (good)
Advanced knowledge and hands on experience in: internet services,
e-mail, FTP, MS Windows 98/ME/XP/Vista/7, MS Server 2000, MS
Server 2008, MS SQL Server 2005, MS Office, MS Project, Google
Apps, Remote desktop, Teamviewer, desktop computers and
laptops installation and maintenance (IBM/Lenovo, HP, ASUS,
ACER, no name), local area networks planning, installing and
administrating, printing and copying machines and solutions
(Canon, Epson, HP, Lexmark), Corel Graphic Suite
Good knowledge in: Cloud computing principles, 3DS Max,
Macromedia Dreamweaver and Flash, Pascal, Object Pascal
(Delphi), MS Visual Studio, MySql, PHP, Java, C/C++, Android
Professional selling and key account management skills, advanced
organizational, planning and reporting skills, advanced knowledge
and experience in processes related to public procurement.
Responsible, devoted, well organized, trained and experienced in
presenting and negotiating, communicative, team player, flexible,
willing to learn, easy to work with.
«B» category
Tennis, skiing, swimming, traveling, reading
2011-2012
HP Imaging and Printing Hardware – Sales – Mart 2012:
HP Sales Certified – Imaging and Printing Hardware [2012]
HP Sales Certified – Imaging and Printing Supplies [2012]
HP Channel Led Pay Per Use – April 2011
HP Imaging and Printing Assessment and Design – April 2011
HP Imaging and Printing Technical Fundamentals – April 2011
Selling HP Imaging and Printing Solutions - October 2011
2009
HP Imaging and Printing Group Sales Academy
HP Partner Fundamentals
HP Imaging and Printing Technical Fundamentals
2007 – 2008
Gustav Käser Training International: Professional Selling Skills
Training, sponsored by Canon
2003 – 2004
Cisco Networking Academy: Cisco Certified Network Associate
(CCNA) Program
1996 – 2000
Headway: English in Perspective I, II, III, IV

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IT and business
related projects
and theses
Information and Communication System of University of Sarajevo,
Balkan Case Challenge 2004/5
Planning and developing information system for companies helping
people to find job (part of course Information Systems Engineering
on Faculty – exam passed in 2004)
Developing web application for Gimnazija Dobrinja (part of course
Java programming on Faculty – passed in 2004)
Bluetooth Architecture and Security (part of course Computer
Architectures on Faculty – passed in 2004)
Cisco Networking Academy Program