1. Lee Warren MCGI
Catering & Facilities Management Specialist
LinkedIn: Lee Warren E: lee.warren817@aol.co.uk T: 07903 010486
PROFESSIONAL PROFILE
Dynamic, resourceful and commercially-aware Catering & Facilities Management Specialist with over 25
years’ experience of delivering total facilities management and leading high-volume, commercial catering
services in fast-paced, customer-focused, targeted environments, within tight budgets and in compliance with
Health, Safety & Hygiene legislation. Track record of driving service excellence and profitability having
managed globally recognised external contractors such as NAAFI & Elior. An exceptional man-manager with
a passion for building motivated, high-performing, enthusiastic teams, coupled with highly developed
communication, training and interpersonal skills, acquired by working with people from diverse backgrounds
and cultures at all levels.
PROFESSIONAL MEMBERSHIP
MCGI Member of the City & Guilds Institute, London
KEY SKILLS & AREAS OF EXPERTISE
 Leadership & Performance Management
 Catering, Retail & Leisure Management
 Soft Facilities Management
 Food Service & Pay As You Dine (PAYD)
 Multi-site Catering & Events
 Food Safety Controls & HACCP
 Fire, Health & Safety/COSHH
 Customer Satisfaction
 Stock Control & Auditing
 Budgets, Forecasting & Targeting
 Recruitment & Resource Management
 3rd Party Supplier Management
 Quality Assurance Auditor ISO 9002
 Recruitment, Training & NVQ Assessor
 Communication & Negotiation
 IT Literate (MS Office/Excel/PowerPoint)
CAREER HISTORY
Positive Support in Tees
Forensic & Specialist Support Worker May 2015 – present
Key member of the team, working towards the development of robust, person-centred support packages
for adults with learning disabilities, mental health issues and autistic spectrum conditions.
 Submitted business case to CEO to conduct training in-house, negating the need to use external
contractors and resulting in potential savings of £20,000 per annum.
 Managed health and safety, financial auditing and quality assurance.
HM Forces/MoD – Royal Logistics Corps Aug 1989 – May 2015
Area Catering & Facilities Manager May 2013 – May 2015
Subject matter expert and advisor for Food Services; managed soft FM contract and catering function for
large training establishment catering for 3000+ customers and delivering consistently high performance
against KPIs within a highly targeted environment.
 Led a team of Catering Managers across 9 sites, delivering Super Multi-Activity Contract (SMAC).
 Increased customers and profitability by up to 60% by moving from a military to civilian catering model.
 Monitored team performance, carried out regular appraisals and implemented training to develop skills.
 Consistently achieved green audit passes for food safety, health & safety, quality assurance.
 Devised, coordinated and implemented the unit’s Catering Management Plan and policies.
 Contract Head for 3rd party contractors and transformed PAYD service provision into flagship facilities.
 Oversaw budget of £500,000 and maintained £400,000 food and beverage account.
 Worked closely with NAAFI and Elior to ensure value for money, budgetary control and costs.
 Streamlined production and significantly reduced wastage through recipe management, cost, portion
control and by developing team’s knowledge of commercial elements of food production.
 Sourced ingredients, controlled ordering, receipt and storage of inventory, wastage and labour costs and
maintained stock sheets and stores accounts.
 Communicated regulatory and statutory changes in food services policy to team and management.
 Prevented loss, misuse, theft and fraud through effective stock control and security measures.
 Conducted site visits to restaurant areas during service, actively sought feedback from customers.
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2. CAREER HISTORY (continued…)
Senior Catering Instructor Sep 2011 – May 2013
Specially selected to manage and deliver statutory and mandatory technical and theoretical training
program to 120+ military chefs and management in catering, hospitality and food services from entry
level to Master Chef standard.
 Delivered key training in Catering, Retail and Leisure (CRL).
 Improved course outputs through coaching and mentoring to increase skills and knowledge.
 Assessed training at NVQ Level.
Catering & Facilities Manager Aug 2008 – Sep 2011
Managed Super Multi Diner catering for 1200 customers and 2 additional restaurants serving 300
customers; supervised a multi-skilled team of 60 chefs serving 3 meals a day 7 days a week, as well as
catering for VVIP functions and Royal visits and 70+ civilian contracted auxiliary staff.
 Delivered consistently high standards of customer service within a targeted environment.
 Consistently achieved green internal and external audits results for Health & Safety, food hygiene, food
production, processes, staff training, facilities management and equipment care.
 Managed resourcing for busy kitchen to maintain the highest levels of service.
 Worked closely with external contractors, NAAFI and Elior, to implement and maintain food monitoring
procedures, ensure value for money, budgetary control and costs.
 Monitored team and individual performance against quality, safety and financial KPIs.
 Designed and delivered regular training for kitchen team to improve service, food safety and productivity.
Catering Manager May 2002 – Aug 2008
Managed 5-strong catering team and produced meals for up to 500 people each day within busy
operational unit.
QUALIFICATIONS
 Level 7 Membership Award in Food Service Management (QCF) City & Guilds
 Level 6 Graduateship in Food Service Management City & Guilds
 706/1 & 2 Catering & Hygiene Studies City & Guilds
 Level 3 NVQ Assessor Award A1 City & Guilds
 NVQ Level 3 Certificate in Facilities Management City & Guilds
 NVQ Level 3 Certificate in Catering & Hospitality Supervision City & Guilds
 BTEC First Diploma in Hotel & Catering Studies Edexcel
 Level 4 Advanced Certificate in Food Hygiene CIEH
 Level 7 Diploma in Management & Leadership CMI
 Level 5 Diploma in Strategic Leadership & Management CMI
 Level 4 Introductory Diploma in Management CMI
 Certificate in Management NEBSM
 Level 4 PTLLS; Preparing to Teach in the Lifelong Learning Sector Edexcel
 Certificate in Managing the Supplier Relationship DB Learning
 Certificate in Computer Literacy & Information Technology OCR
 7 GCSEs including English & Maths
TRAINING & PROFESSIONAL DEVELOPMENT
 Emergency First Aid at Work
 COSHH
 Equality & Diversity
 QA Systems Auditor ISO 9002
 Food Services
 Master Chef
 Fire, Health & Safety Management
 Manual Handling
 Business Continuity Awareness
 Counter Fraud & Corruption
ADDITIONAL INFORMATION
 Location Stockton on Tees, Cleveland, TS19 8NU
 Driving Licence Full UK (Car & Motorbike)
 DBS Enhanced DBS
 Voluntary Work Children’s Football Coach & FA Referee, Cub Scout Leader
 Interests Sport, Cooking, Motorbikes
Lee Warren E: lee.warren817@aol.co.uk T: 07903 010486 2 of 2