Daniel Haynes is a quality engineer with 11 years of experience in inspecting luxury mobile phone parts and diamonds, as well as expertise in ISO standards and 8D problem solving. He has held roles at Acal BFI UK Ltd and Vertu, focusing on internal audits, customer complaint resolution, and quality procedure development. Haynes is looking to expand his skills in quality management and aims to progress toward a quality management position in the next three to five years.

1. Quality Engineer Daniel Haynes
Daniel Robert Haynes, 21 The Lindens, Great Austins, Farnham, Surrey, GU9 8LA Tel: +44 (0) 7789864995 Email: danhaynes316@gmail.com
Personal Statement
I’m a degree qualified candidate with 11 years quality experience, inspecting cosmetic luxury mobile phone parts to
check that they are made to the correct specification using a variety of tools including digital callipers, a 3D GOM
scanner, CMM and shadowgraph. Extensive experience in inspecting the grade of diamonds and precious stones.
Experience with 8D problem solving both internally and externally at suppliers. I am a qualified lead auditor for the ISO
9001: 2008 standard and have a thorough understanding of the the latest ISO 9001:2015 standard. I also have a
working knowledge of PPAP and APQP. In my most recent role, I have gained great experience in auditing against the
latest ISO 9001: 2015 standard and dealing with customer complaints in order to ensure that quality issues are
resolved in a pragmatic way.
I derive an enormous amount of personal satisfaction from solving problems and improving quality. I am enthusiastic
about quality and looking to expand my skill base in this area.
Skills
Quality Personal
APQP
PPAP
Enthusiastic
Collaborative
ISO 9001 Proactive
SPC Positive
8D Problem Solving Motivated
Error Management/Customer complaints Team working
Procedure Writing Open minded
Continuous Improvement Resourceful
Sample setting Passionate
Diamond grading
Cosmetic Reports
Helpful
Auditing
Experience
September 2017 – Present – Acal BFi UK Ltd – Quality Engineer
Outline of responsibilities:
 Performing internal audits and generating audit reports for all UK offices and departments.
 Closing all non-conformities from UK internal audits.
 Maintaining and updating the UK Internal audit schedule.
 Daily review of customer complaints and supplier issues to ensure corrective and preventative actions are
implemented correctly.
 Perfoming Health and Safety Audits and generating Health and Safety risk assessments.
 Gathering data to assist with quality stat reports and management review meetings.
 Part of the UK facilities team ensuring all facilities are maintained on 3 UK sites.
 Maintaining, updating and creating procedures to ensure they align with the QMS.
January 2013 – July 2017 –Vertu - Quality Technician/Engineer
Outline of responsibilities:
 Daily problem solving for quality issues arising from phone production.
 Calibration of measurement equipment.
 International supplier visits.
 Member of Internal Audit Team.
 Reporting quality issues to program teams during development and helping to ensure that the issues are
clearly understood and corrective actions are implemented.
 Creating, updating and implementing Production Quality Procedures.
 Liaising with Manufacturing, R&D, Engineering, Sourcing, Procurement and Marketing to establish incoming
inspection standards.
 Liaising with suppliers to ensure corrective/preventative actions are implemented on non-conforming product.

2. Quality Engineer Daniel Haynes
Daniel Robert Haynes, 21 The Lindens, Great Austins, Farnham, Surrey, GU9 8LA Tel: +44 (0) 7789864995 Email: danhaynes316@gmail.com
 Created and successfully implemented a Sample Registering system in Sharepoint to track and monitor
samples set both at Vertu and at suppliers. Responsible for updating and maintaining this system.
 Playing a crucial role in creating, reviewing and implementing the Generic Cosmetic Standards Documents
used at Vertu. These documents outline the visual cosmetic standards required for the array of different
materials. They are used both for incoming inspection at Vertu and inspection at the suppliers. Responsible
for creating the Generic Cosmetic Standard Template Document, the Generic Materials Document, the
standard for in house printing on leather (Monogram) and the Generic Cosmetic Standard Document for
precious stones.
 Responsible for improving and maintaining the Final Product Audit data collection system at Vertu. Created
and implemented a more accurate scoring system for analysis of rejects found to ensure more accurate
results.
 Main point of contact for inspection of unique bespoke parts for bespoke variants.
Education
July 2015 – Successfully passed a LRQA QMS Auditor/Lead Auditor course based on ISO 9001:2008
August 2014 – Attended a basic metrology course and a CMM basics course at Mitutoyo
August 2013 - 7 day course with Excel Partnership Training in SPC, MSA, APQP, PPAP, FMEA, Supplier Auditing
and 8D Problem Solving
July 2013 - CIPS Sourcing Foundation Module 2
June 2013 – CIPS Sourcing Foundation Module 1
May 2011 - Gemmological Association of Great Britain - Grade A in Diamond Practical Unit
October 2008 – Buckinghamshire University - Pass qualification in Audio Production for live music events
September 2003 – June 2006, Buckinghamshire Chilterns University College - BA Music Industry Management
This 3 year course covered a variety of subject areas including:
 The workings of a studio
 Economics and finance
 Music Publishing
 Music Production
 Music Marketing & Promotion
 Live Event Management
 Artist Management
 Music Law
September 2001 – June 2003, Farnborough 6th Form College
4 ‘A’ Levels
 Business Studies
 Geography
 Music Technology
 General Studies
September 1996 – June 2001, Cove Secondary School
10 GCSE’s grade A-C
Other Education
8D problem solving training course with Holmes & Mann. Introduction to CMM training course. Introduction to GOM
scanning training. Self-taught in the inspection of precious gemstones. Attended a 1 day course in Investigating Ruby
Sapphire and Emerald at the Gemmological Association of Great Britain. Presented a training course on the
introduction to diamonds and precious stones standards and inspection.
Career Goals
I'm looking for an opportunity where I can utilise and build on my current skills in a dynamic and exciting environment.
I'm also keen on expanding my current knowledge of quality management systems, analytical techniques and quality
tools. My next goal is to continue to develop as a quality engineer before progressing to quality management in a
three to five year time frame.