Richard Lockwood is a British technical consultant with over 15 years of experience building parking and permit systems for both private companies and public sector organizations like local governments and the NHS. He has strong skills in project management, customer service, problem solving, and using a variety of software programs and operating systems. His work involves gathering requirements, configuring systems, training users, and providing technical support.

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PERSONAL INFORMATION
Nationality: British
Date of Birth: 15/11/1977
Driving Licence: Full Car Licence
KEY SKILLS
 Ability to manage time effectively and prioritise workload
 To meet customer needs and requirements
 Problem solving
 Highly organised and efficient
 Excellent communication skills (written and verbal)
 Attention to detail
 Experience of private companies, local government, NHS and university contracts
 Interpreting customer needs and construct a software system to meet their requirements
 Knowledge/use of Android, Windows phone and Apple iOS smart phones/software.
 Daily use of Microsoft products including:
o Windows (3.0, 3.11, 95,98,2000,ME,2003,2008, 8, 2012, 10)
o SQL (7,2000,2005,2008,2012, 2014)
o Microsoft Office 365 / Office (95,97,2000,XP,2003,2007,2010, 2013, 2016)
o IIS 5.0, 5.1, 6.0, 7.0, 7.5, 8.0, 8.5
WORK EXPERIENCE
November 2002 TO PRESENT: Imperial Civil Enforcement Solutions
Technical Consultant:
 Conduct Configuration meetings with customers using various methods to gather data and
information to build a new parking/permits system to meet their requirements.
 Building Parking/Permit Systems to meet fluid customer needs and requirements, adhering to strict
legislation procedure within specific timescales.
 Configure and installation of ecommerce internet/intranet and telephone payment systems. Facilitate
integration into cash receipting systems which connect to external hosted payment systems
 Configuration and install of customer web sites designed to interface with back office
parking/payment systems
 Onsite/Telephone support, troubleshooting technical issues of customer parking and permit systems
 Conduct in-house technical training on new software, procedures and product developments for IT
consultants and technical support staff.
 Conduct jargon free training for internal processing staff, customer back office staff (end users), IT
personnel civil enforcement officers (traffic wardens). These include, but not limited to:

2. o Software
o Procedurals and legislation
o Hardware (Handhelds, cameras, printers etc.)
o Computers
 Designed technical/non-technical documentation (including user guides).
 On-site installations and troubleshooting including:
o Servers
o Client PCs
o Scanners
o Handheld Units
o Printers
o Mobile Phones
o Digital Cameras
November 2002 TO August 2005: Imperial Civil Enforcement Solutions
Support Analyst:
 1st/2nd Line phone technical support of ICES Software Systems
 Call logging technical issues
 Troubleshooting/Maintenance of customer systems over remote dial in
 Parking Software / System upgrades
 Product Beta Testing
 Creation of Test plans for product beta testing
EDUCATION
M10972 – Administering the Web Server (IIS) Role of Windows Server – April 8th 2016
Northampton School For Boys, Northampton - September 1991 to August 1996
SUMMARY OF QUALIFICATIONS
Diploma in Higher Education for Human Biological Studies with Information Systems
A-Levels – August 1997
Subject Grade Subject Grade
Environmental Science E Biology D
GCSE’s – August 1994
Subject Grade Subject Grade
History C Maths C
English Language B Science Double Award B / B
German C
REFERENCES
Available On Request
HOBBIES/INTERESTS
Travelling. Fitness. All mobile phone and tablet technologies.
Setting up home networks, NAS severs, Virtual servers. VMware and Windows Hyper-V to set up virtual
machines.