Danielle Price is a Social Value Manager and yoga teacher seeking project management or staff management opportunities. She has over 15 years of experience in housing and currently works to develop social value policies and monitor outcomes. She has strong project management skills and has led projects that reduced complaints and improved performance. Danielle has a Master's degree in housing and is a qualified yoga teacher.

1. Contact details:
A: 41 Catherine Street East, Horwich. Bolton, BL6 7JZ
T: 01204 668301 M: 07586358782 E: Danielle.l.price@googlemail.com
Danielle Price
Social Value Manager & yoga teacher
Personal profile
An experienced housing professional, able to support, develop and motivate staff to provide excellent
services. Knowledge and application of Prince2 project management principles and NLP. Educated to
Master’s degree level in housing, with an undergraduate degree in Geography. Knowledge of the housing
regulatory framework, the Social Value Act (2012) and experience of working on inspections, service
reviews and producing key documentation to ensure compliance.
Danielle is also a qualified yoga teacher, whose home practice and teaching have helped her develop a
calm and focused approach to support and develop people.
Danielle is looking for project management and/ or staff management opportunities to widen her skills and
experience.
Key achievements
 Developing Bolton at Home’s Social Value Policy, to ensure a consistent, coordinated approach to the
delivery of social value;
 Working in partnership with HACT to pilot social value methodologies at Bolton at Home, in order to
demonstrate the outcomes of work;
 Improving policy and processes at Bolton at Home, resulting in a dramatic reduction of complaints from
over five hundred per month to less than ten;
 Improvements to the performance management framework at both Bolton at Home and Isos Housing to
ensure that both frameworks continued to meet the changing needs of both organisations;
 Recruiting, supporting and managing staff to deliver excellent services, as well as developing their own
skills and progressing in their career paths;
 Successful partnership working with the University of Northumbria, attracting £12,000 HEIF funding to
fund a project support post for one year;
 Leading key change and improvement projects at Isos Housing, ensuring management of risks, and
ensuring that projects are delivered within specified time scales, to budget;
 Project managing key projects to ensure regulatory compliance and successful inspection results.
Career profile
Social Value Manager, June 2015- present
 Project managing the social value policy review, including a review of legislation and best practice,
staff and resident consultation as well as developing a communication and training strategy;
 Review and recommendation of our approach to our Strategic Theme Management Teams to
ensuring the living wage is paid across our organisation and by our contractors and suppliers;
 Social value contract output monitoring, including supporting our organisation, partners and
contractors and suppliers to deliver social value;
 Social value outcome monitoring, researching and implementing appropriate methodologies to
measure social value outcomes;
 Ensuring accountability by developing appropriate ways to report on social value across our
organisation, to our stakeholders and our regulator;

2. Contact details:
A: 41 Catherine Street East, Horwich. Bolton, BL6 7JZ
T: 01204 668301 M: 07586358782 E: Danielle.l.price@googlemail.com
 Responding to internal audit recommendations, self-assessment reviews and emerging best
practice.
Business Intelligence Manager, Bolton at Home, November 2012- June 2015
 Managing and developing teams responsible for delivering central and customer services for the
organisation, including business intelligence, knowledge and information and customer care. I worked
with staff to annually review their personal development plans and supported them to attend
appropriate training. I also researched and drafted a proposal to seek approval of a customer care
training programme and latterly a project management training programme. I have ensured training and
support for staff to meet individual training needs and to meet their personal development needs. I have
also ensured the appropriate support for staff is in place, due to unforeseen sickness absence and
compassionate leave;
 Producing data analysis and regulatory reports and statements. I managed a team of Business
Intelligence Analysts to produce Governance reports, management information and regulatory
information for Bolton at Home. This included, weekly, monthly and quarterly reports, producing an
annual value for money statement, as well as monitoring and reporting on Bolton at Home’s adherence
and delivery of local offers and adherence to the national standards. Within Bolton at Home, we used a
cause and effect model, incorporating outcome and output indicators, to provide a balanced overview
of performance for the organisation. You can view a copy of our last quarter’s Governance reports on
the following website pages: click here. I have also produced data analysis reports on complaints to
inform future resource planning and budget allocation.
 Creating new opportunities and supporting staff, using techniques learned and embedded from
NLP and Managing the Business training, as well as from hands on experience. I managed nine staff. I
also have experience of mentoring and coaching staff and recruiting and supporting apprentices,
gained in this post;
 Policy and service development, including leading consultation with customers and stakeholders. I
reviewed and developed the Customer Care Service, including reviewing the complaints policy and
procedure for Bolton at Home and improved accessibility for customers: click here;
 Developing the performance management framework for Bolton at Home and ensuring alignment
with the business planning framework. I annually reviewed our performance management framework
and reviewed the targets in place, organising and responding to feedback through consultation. I
prepared the annual ‘Review of Indicators’ report for our Board, as well as supporting my team to
prepare the annual target setting report;
 Project managing several projects that have ensured a reduction in customer complaints, improved
the efficiency of services and improved processes. I worked on a project with providers across the
sector to trial social value methodologies;
 Ensuring adherence to the company risk register, and regulatory guidelines, acting as a business
partner to the organisation to advise and guide in business planning and risk management;
 I worked as a ‘Business Partner’ in the business planning review at Bolton at Home, helping teams
review their business planning actions, to deliver the organisations objectives, consider and plan for
risks and to consider efficiency targets in relation to their budgets;
 Representing the business at key strategic meetings and ensuring accountability to customers.
Service Improvement Coordinator, Isos Housing, 2007- 2012
 I project managed a number of projects at Isos Housing, including preparation and management of
both inspection and mock inspections, various service improvement and policy review projects as well
as research, review and consultation to inform the redraft of the Business Plan;
 I was responsible for producing all performance reports to Board at Isos Housing;
 I project managed a project to review the performance management framework for Isos Housing. I
applied and succeeded in attracting Heif project funding. The funding enabled the recruitment of a

3. Contact details:
A: 41 Catherine Street East, Horwich. Bolton, BL6 7JZ
T: 01204 668301 M: 07586358782 E: Danielle.l.price@googlemail.com
research associate in order to review our performance management framework. Once we had reviewed
the framework I worked with Consultants, Waterstones, to build an in house performance management
system within Sharepoint. I mapped out the framework within the system. Before building the system, I
carried out research of the various off the shelf systems available (Clearview, Covalent etc), and
carried out cost benefit analysis to understand the potential benefits and risks in building the system in
house. The system was built at a quarter of the costs to ‘off the shelf’ systems (cira. £12,000) and was
tailored to the specific needs of the organisation;
 I carried out the research, consultation and review of the Corporate Business plan at Isos Housing:
click here;
 I contributed to the development of several policies at Isos Housing in relation to repairs and
compensation.
Various positions, working in administration and customer care 2001- 2007, in the housing sector and for
the Department of Work and Pensions.
Academic qualifications
MSC Housing (2010) BA Hons Geography (2000) Prince 2 project management qualifications.
I hold an MSc in Housing, and carried out extensive research to understand the impacts of the inspection
regime in driving service improvements in the sector for my final dissertation. I also carried our research for
each assignment.
I have attended many in house training courses, including First Aid and Health and Safety Training. I am a
designated ‘first aider’ at Bolton at Home.
I am committed to my own personal development and I have completed a Yoga Teacher Diploma with
‘Yoga Campus’. My own yoga practice helps me retain a calm and focused approach to my work. I taught
classes to meet the requirements of my course and I’m no longer teaching, due to other commitments.
References: Available on request.