Gergana Petrova has over 10 years of experience in customer service, sales, business development, and account management. She is highly skilled in new business development, client negotiations, team building, and market research. She is currently working as an Operations Associate for Broadridge Financial Solutions, where her responsibilities include processing POA documents, updating records, and answering client queries. Previously, she held several roles such as Business Development Manager and Sales Representative at BNP Paribas Personal Finance in Bulgaria, where she managed teams, developed new business opportunities, and maintained client relationships.

1. Gergana Petrova
86 Nightingale Way Phone: +44(0)7492646262
London E6 5JR Email:Gergan4eto19841@yahoo.co.uk
Nationality: Bulgarian
Detail-oriented, with experience in customer credit and proxy voting. Superb organizational and
client relations skills. Ability to deliver substantial revenue growth in a competitive industry
under a high pressure environment and strict deadlines. Expert in customer services. Highly
accomplished in market research and team building. Capable of prioritizing and handling
numerous simultaneous tasks. Excellent written and oral communications skills in multiple
languages. Experienced in interacting at all levels within an financial services organization with
clients from diverse cultural backgrounds.
Areas of Expertise
• NewBusiness Development
• Negotiating Merchant
Retailers
• Account Management
• Sales and Sales Support
• Team Building
• Sharepoint software
• Market Research
• Hiring
• Reporting
• Multilingual
• Proxy Voting
• Documment processing
• Proxy Solicitation
• Customer Service
Key Skills
Business Development– Develop and implement strategic and tactical sales plans to uncover
new opportunities and bring new business. Manage teams, client and partner accounts and
coordinating daily business functions to deliver results and enhance revenue streams.
Client Negotiating – Business-to-Business and Business-to-Customer
Team Building – Proven track record of hiring (over 80 in 7 years) and developing skilled
personnel (1 business development manger, 3 team leaders, 1 company lawyer, 4 senoir credit
consultants )
Multilingual– English (fluent), Russian (very good), Bulgarian (native speaker) and Serbian
Computer skills– MS Office (Word, Excel, Power Point, MS Access )
Professional Experience
I. Broadridge Financial Solutions Ltd, London
September 2015 - Present
1. POA OperationsAssociate September2015 - Present
Responsible forupdating the Broadridge system at various stages of a POAlifecyclein a timely
and accurate manner. Extracting and delivering reporting to clients on a regular basis. Assist in
the day to day resolution of queries receivedfrom clients and Sub-Custodian
• Scanning Documents and creating Work Flow cases
• Arranging and booking couriers to Sub Custodian networks
• Chasing Sub Custodian for POAconfirmations

2. • Updating WorkBenchwith POAstatus changes
• Regular email archive retention
• Processing Global Custodian upload reports
• Managing POA Tracking database
• Answering day to day client queries
• Reconciling Sub Custodian and Broadridge records
II. BNP Paribas Personal Finance, Bulgaria
November 2007 – April 2015
1. Business Development Manager October 2008 - April 2015
Responsibilities included hiring and managing a team of 13 employees with 2 team leaders. Reporting
directly to the BNP Paribas Sales Department national manager. Developing new business and working
close with existing clients. Preparing sales forecasts, reports and business proposals.
• Ensuring compliance with company policies of the credit, marketing, complaint resolution, sales,
legal, accounting and logistics departments with BNP Paribas, Bulgaria.
• Achieving sales targets through constant monitoring of individual performance of team
members and coaching where necessary.
• Forecasting and analyzing results on a daily, weekly and monthly basis. Ability to present
complex data. Presenting the monthly results regularly to the Area and National Sales Managers
in a PowerPoint format.
• Coordinating and supporting the sales process between the merchant partners / brokers and
the sales consultants within BNP Paribas.
• Risk levels monitoring directly with the merchant partners/ brokers by analyzing various risk
indicators and conveying the information to the Fraud Department, Area and National Sales
managers.
• Redressing issues related to client, employee and company procedures including interpersonal
relationships and document clarification.
• Generating new business opportunities by researching new companies profiles through
professional websites such as LinkedIn and as well as other conventional channels. Leading to
personal meetings by phone and face-to-face where appropriate.
• Maintaining and developing existing customer relationships through regular direct
communication and support such as personal meetings to discuss new sales strategies and
targets, promotional plans and bonus schemes.
• Training key personal such as merchant partner employees in the retail merchant network
about the procedures and requirements of the company and monitoring their implementation
• Ensuring customer satisfaction through a well trained sales team resulting in a substantial
repeat customer base due to tailor-made solutions followed by an excellent post sales service
through a dedicated after sales team.
• Supervising 2 sales teams concurrently through professional leadership skills. Delegating
individual responsibilities, arranging team meetings and motivating employees to generate
new ideas though brain-storming exercises.
• Preparing staff schedules in order to provide optimum employee presence on a monthly basis
with low levels team member absenteeism.
• Close interaction with in-house company training personnel in order to prepare individualized
development programs for each new employee as well as revising those for current employees
on a biannual basis. Occasionally assisting trainers during the teaching sessions through
personal intervention. Post training monitoring of sales results and providing progress reports
to the Area and National Sales managers on a regular basis.
• Continual assessment and annual appraisals of employees following Human Resource
Department guidelines as well as structuring monthly bonus criteria.

3. • Negotiate additional advertising and incentive costs with Marketing Department, Area and
National Sales manager to minimize business expenses.
• Organizing off-site team building activities 2-3 times per year for 15 team members to enhance
team cohesion in a relaxed social environment.
• Using SharePoint software to produce on-time reports and documents on individual and
collective team members business related activities to different departments within the
company on a daily basis.
• Continual monitoring of the competitor environment and relaying this information to Area and
National Managers. Adapting existing and proposing additional innovative marketing strategies
to retain and increase market share.
• Project participation in various company initiatives for the enhancement of new payment
processes to the merchant partners / broker which delivered a substantial increase in profits
(for example, an additional £ 14 million in 2010).
1. Sales Representative April 2008 - October 2008
Liaising with merchant partners and brokers to enhance existing and new customer
relation
 Keeping management informed by submitting activity and results reports, such as daily
call reports, weekly work plans, and monthly and annual territory analyses;
 Monitoring the competition by gathering current market data on pricing and new
products. Recommending changes in products, service, and policy by evaluating results
and competitive developments;
 Resolving customer issues;
 Represent company at meetings with potential and existing companies to promote
flexible financing services;
 Developing innovative solutions;
 Preparing reports and making suitable recommendations to upper management.
 Maintaining close control of brand distribution, presentation, pricing and promotion to
ensure standards are always maintained
2. Customer Service Representative November 2007 - April 2008
Comprehensively addressing the needs of a wide range of customers on a daily basis. In
particular,
 helping customers manage their accounts;
 redressing enquiries regarding the bank’s products and services;
 troubleshooting issues related to customer finances and management;
 cross-selling to offer customers new bank products and services;
 inputing customer details into a centralised data-base called Ciclid;
 processing custiomer and counter-party cash-flows;
 ensuring the highest level of customer service is given and measured against set
objectives;
Education & Training
British Council IELTS Certificate Sept. 2014-March 2015
IDP,
Cambridge English Lang. Assess.
Sofia, Bulgaria

4. Blanchard International, Cert. in Situation. Leadership II Feb. 2012-Nov. 2014
Bulgaria
St. Cyril and Methodius University, Bachelor in Finance Oct. 2003-Nov. 2007
Veliko Tarnovo, Bulgaria.
CIEE Work and Travel Starbucks Sales Junior May 2007-Oct. 2007
Student Program
Portland ME, USA Assistant Housekeeping Manager
Holiday Inn Express
George Benkovski Highschool, Business Diploma Sept. 1999- May 2003
Teteven, Bulgaria
Miscellaneous
• Active driver with clean UK driving license
• LinkedIn: https://uk.linkedin.com/pub/gergana-petrova/a3/b92/b15
Interests
 Interior and Fashion Design
 Swimming
 Current Affaires
 Opera and Classical Music
References