The document discusses supported techniques for customizing SharePoint, including using custom site definitions to control default features and content, modifying copies of files rather than the original files, using CustomAction entries to redirect links, and using delegate controls to override which user controls are loaded. It provides examples of customizing administrative interfaces by modifying copies of files and redirecting links, and discusses other potential customizations such as for content query web parts and publishing consoles. The document emphasizes using supported techniques that avoid directly modifying files in the 12 hive folder.