Findings from OpenView research on key metrics for building and scaling a B2B saaS customer success organization.
Deck presented by Brandon Hickie and Arsham Memarzadeh at OpenView Customer Success Forum in February 2016.
SAAS Software as a Service B2B Metrics Benchmarks Conversion RatesYoli Chisholm
This content is owned by Insights Venture Partners
Shared here as a way to bookmark and inform. Reach out on lInkedin if you would like me to take down.
Before looking into how to SaaS your digital agency, you need some concepts to be clear. What exactly is a SaaS business? What are the SaaS processes and work flows that can be used in the advertising industry? How can agencies make money like SaaS?
You can find that here: http://bit.ly/2g0uN08
If you own one or many self storage properties and have wondered why you might hire a third party management firm, I bring you "Property A" as an example of what Store Here Management might be able to do for you. Contact us for an open discussion.
Go Big or Get Rich: Liquidity Alternatives at $3M+ ARR with Turn/River Capitalsaastr
Join Joanne Yuan, Partner with Turn/River Capital on liquidity alternatives. Joanne is responsible for sourcing and executing new investments and working strategically with companies post-investment. She led the investment in and sits on the board of Acunetix and Netsparker. She has nearly a decade of experience investing in, scaling, acquiring, and selling enterprise software companies at Hellman & Friedman, Morgan Stanley, and Google.
Metrics: Talking about Churn and Retention in the Board RoomGainsight
Speakers:
David Spitz, Managing Director at Pacific Crest
Marc Linden, CFO at Intacct
Kathy Lord, VP Sales & CSM at Intacct
Dave Kellogg, CEO at Host Analytics
Alison Homlund, VP CSM at Host Analytics
Presented at Pulse Conference 2015.
SAAS Software as a Service B2B Metrics Benchmarks Conversion RatesYoli Chisholm
This content is owned by Insights Venture Partners
Shared here as a way to bookmark and inform. Reach out on lInkedin if you would like me to take down.
Before looking into how to SaaS your digital agency, you need some concepts to be clear. What exactly is a SaaS business? What are the SaaS processes and work flows that can be used in the advertising industry? How can agencies make money like SaaS?
You can find that here: http://bit.ly/2g0uN08
If you own one or many self storage properties and have wondered why you might hire a third party management firm, I bring you "Property A" as an example of what Store Here Management might be able to do for you. Contact us for an open discussion.
Go Big or Get Rich: Liquidity Alternatives at $3M+ ARR with Turn/River Capitalsaastr
Join Joanne Yuan, Partner with Turn/River Capital on liquidity alternatives. Joanne is responsible for sourcing and executing new investments and working strategically with companies post-investment. She led the investment in and sits on the board of Acunetix and Netsparker. She has nearly a decade of experience investing in, scaling, acquiring, and selling enterprise software companies at Hellman & Friedman, Morgan Stanley, and Google.
Metrics: Talking about Churn and Retention in the Board RoomGainsight
Speakers:
David Spitz, Managing Director at Pacific Crest
Marc Linden, CFO at Intacct
Kathy Lord, VP Sales & CSM at Intacct
Dave Kellogg, CEO at Host Analytics
Alison Homlund, VP CSM at Host Analytics
Presented at Pulse Conference 2015.
Traffic Monsoon is a revenue sharing type of traffic exchange. That means that if you are a paid member traffic monsoon will share their earnings with you.
Quality Score is critical to your AdWords success, it makes or breaks your profitability.
In this presentation: I show you:
1) What is quality score (and why you should care)
2) How the calculation works
3) Bust a few myths about Quality Score
4) I show you 7 ways to hack it to increase your profits
By the end you will have the tactics at your disposal to boost your click-through rates, increase your Quality Score, decrease your cost per acquisition and profit from AdWords.
Chop chop!
The Mendoza Line for SaaS Growth -- How to Remain on Track for VC Dollars And...saastr
Growth Persistence is “not a thing”. Join Scale Venture Partners Partner, Rory O'Driscoll as he shows you how to remain on track for VC dollars and a successful exit. His session will focus on the Mendoza Line for SaaS growth, giving founders and CEOs a numerical answer to the frequent question “How fast do I need to be growing to be interesting to a venture investor?”.
AyuBox is a #MLM #Direct #Selling #Network #Marketing company with 100% clinically tested & scientifically proven products. For more details contact info@ayubox.in or call 9041633633
Lessons Learned along Insightly's Journey to Model Its Freemium Business - Ka...Price Intelligently
A lot of people *think* they know freemium, but their knowledge doesn't go beyond the basics. Insightly's VP of Finance Karl Laughton *knows* freemium, because he's been in the freemium trenches for nearly a decade. Drawing on his experience, Karl walks through how to properly model out freemium across the board to make sure you're taking advantage of the model properly at Price Intelligently's SaaSFest 2016.
Herewith an update of some research of mine on the relative performance of Emerging or Early Stage Hedge funds versus that of their older typically larger brethren. Given the recent announcement by CalPERS that they are withdrawing from hedge funds I thought it might be germane to show that notwithstanding CalPERS exit there remain some signs of life for hedge funds yet.
Webinar-Comp Foundations-Overpayment/UnderpaymentPayScale, Inc.
Just discovered that a large portion of your workforce is overpaid or underpaid? Not sure what to do?
Join us for a walkthrough on how to discover and manage over/underpayment.
This webinar covers:
- What to do with a new minimum wage
- Payment relative to market
- Employees who are paid out of range
- Communicating pay adjustments
- To freeze or not to freeze pay?
It's time to start thinking about your 2017 compensation budget. Getting pay right is critical to keeping, attracting, and motivating your best people, but how can you make compensation a priority for next year’s budget? Join PayScale as we discuss:
-Checking for market movement
-Identifying and resolving pay inequities
-Selling the need for a decent compensation budget
The presentation covers the basic metrics that any SaaS company should have at a minimum. Metrics include:
ARPU
MRR
ARR
Churn
LTV
CPA
Growth
NPS
Viral Coefficient
[On-Demand Webinar] Tips to Successfully Invest in Property | Tips to Save Ta...Emily John
In this on-demand webinar you will learn how to successfully invest in property using our Premium Membership, as well as tips to minimise tax before EOFY
SaaS Accounting: The blueprint to understanding and optimizingPrice Intelligently
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected.
Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
Have you wondered what your business or your client base are worth? This presentation is focused on:
• Exploring the factors that make a valuation necessary
• The ways an adviser may use a credible valuation
• The relevance of valuations in relation to current issues
Now that Spring is here it’s a great time to review your comp plan. Whether you are updating an existing plan or have something more informal in place, this will be an excellent webinar to attend.
We’ll walk you through some basics such as evaluating your compensation philosophy and strategy, keeping up on critical jobs in the market, and ensuring basic compliance.
Show me the money! Sales compensation plans that won't failOpenView
Compensation plans are extremely powerful tools for influencing Sales results...when done right!
If done incorrectly, they can back-fire, demotivate and even distract to your sales team.
In this webinar, we will address the frequently asked question, "How do I design a compensation package for my sales team?"
Sales strategy consultant Michael Hanna will discuss the 7 critical, but commonly overlooked factors for designing and implementing sales compensation plans to keep your team focused and motivated.
Traffic Monsoon is a revenue sharing type of traffic exchange. That means that if you are a paid member traffic monsoon will share their earnings with you.
Quality Score is critical to your AdWords success, it makes or breaks your profitability.
In this presentation: I show you:
1) What is quality score (and why you should care)
2) How the calculation works
3) Bust a few myths about Quality Score
4) I show you 7 ways to hack it to increase your profits
By the end you will have the tactics at your disposal to boost your click-through rates, increase your Quality Score, decrease your cost per acquisition and profit from AdWords.
Chop chop!
The Mendoza Line for SaaS Growth -- How to Remain on Track for VC Dollars And...saastr
Growth Persistence is “not a thing”. Join Scale Venture Partners Partner, Rory O'Driscoll as he shows you how to remain on track for VC dollars and a successful exit. His session will focus on the Mendoza Line for SaaS growth, giving founders and CEOs a numerical answer to the frequent question “How fast do I need to be growing to be interesting to a venture investor?”.
AyuBox is a #MLM #Direct #Selling #Network #Marketing company with 100% clinically tested & scientifically proven products. For more details contact info@ayubox.in or call 9041633633
Lessons Learned along Insightly's Journey to Model Its Freemium Business - Ka...Price Intelligently
A lot of people *think* they know freemium, but their knowledge doesn't go beyond the basics. Insightly's VP of Finance Karl Laughton *knows* freemium, because he's been in the freemium trenches for nearly a decade. Drawing on his experience, Karl walks through how to properly model out freemium across the board to make sure you're taking advantage of the model properly at Price Intelligently's SaaSFest 2016.
Herewith an update of some research of mine on the relative performance of Emerging or Early Stage Hedge funds versus that of their older typically larger brethren. Given the recent announcement by CalPERS that they are withdrawing from hedge funds I thought it might be germane to show that notwithstanding CalPERS exit there remain some signs of life for hedge funds yet.
Webinar-Comp Foundations-Overpayment/UnderpaymentPayScale, Inc.
Just discovered that a large portion of your workforce is overpaid or underpaid? Not sure what to do?
Join us for a walkthrough on how to discover and manage over/underpayment.
This webinar covers:
- What to do with a new minimum wage
- Payment relative to market
- Employees who are paid out of range
- Communicating pay adjustments
- To freeze or not to freeze pay?
It's time to start thinking about your 2017 compensation budget. Getting pay right is critical to keeping, attracting, and motivating your best people, but how can you make compensation a priority for next year’s budget? Join PayScale as we discuss:
-Checking for market movement
-Identifying and resolving pay inequities
-Selling the need for a decent compensation budget
The presentation covers the basic metrics that any SaaS company should have at a minimum. Metrics include:
ARPU
MRR
ARR
Churn
LTV
CPA
Growth
NPS
Viral Coefficient
[On-Demand Webinar] Tips to Successfully Invest in Property | Tips to Save Ta...Emily John
In this on-demand webinar you will learn how to successfully invest in property using our Premium Membership, as well as tips to minimise tax before EOFY
SaaS Accounting: The blueprint to understanding and optimizingPrice Intelligently
A bad accountant or finance manager can spell doom for your company though by causing you to not invest cash that you should be or worse - spending money you don’t have in the bank. This is why you need to know your SaaS accounting chops, too. To help, let’s walk through a breakdown of how revenue flows through your business from a booking all the way to cash collected.
Here we walk through exactly how to calculate ARPU (Average Revenue Per User) including what to and not to include in the calculation, as well as how to optimize this crucial SaaS metric.
Have you wondered what your business or your client base are worth? This presentation is focused on:
• Exploring the factors that make a valuation necessary
• The ways an adviser may use a credible valuation
• The relevance of valuations in relation to current issues
Now that Spring is here it’s a great time to review your comp plan. Whether you are updating an existing plan or have something more informal in place, this will be an excellent webinar to attend.
We’ll walk you through some basics such as evaluating your compensation philosophy and strategy, keeping up on critical jobs in the market, and ensuring basic compliance.
Show me the money! Sales compensation plans that won't failOpenView
Compensation plans are extremely powerful tools for influencing Sales results...when done right!
If done incorrectly, they can back-fire, demotivate and even distract to your sales team.
In this webinar, we will address the frequently asked question, "How do I design a compensation package for my sales team?"
Sales strategy consultant Michael Hanna will discuss the 7 critical, but commonly overlooked factors for designing and implementing sales compensation plans to keep your team focused and motivated.
CO2 Presentation - The Largest Profit LeversCoalmarch
Take a deep dive with master bookkeeper Dan Gordon, as he explains what tools to use, business organization strategies that include systems, procedures checklists, and more. Learn the tricks of accounting automation that will help you move the profit needle for your company.
With so many disruptive technologies hitting the scene, the world of finance and accounting has been cracked wide open.
Leveraging the cloud, automation, and digitization are just the surface for working faster and smarter.
Check out the slides from our recent breakfast seminar to learn everything you need to keep pace today and beyond.
How can you measure the value of customer success to your organization? What is the actual bottom-line dollar value customer success will have for your company? Join Dan Steinman, Chief Customer Officer at Gainsight, and special guest Kate Leggett, VP and Principal Analyst at Forrester Research to learn the answers to these questions and more.
Dan and Kate will discuss the economic value customer success has had on various industries and what potential value it holds for the future of your company. This data-driven-webinar will cover topics such as:
The economic value model of customer success for SaaS, financial services, and other industries
How to lead your company in customer success
The benefits of adopting customer success as an organization
Aria teamed up with ten industry experts to get the lowdown on the metrics they believe are most important in a recurring revenue business. The experts were selected based on their expertise and experience in the billing space or implementing a recurring revenue business model in an enterprise business. The top ten recurring revenue metrics are in no particular order and the importance of each varies with the individual business and its goals. Each metric, however, is a solid indicator of a healthy (or unhealthy) recurring revenue business.
How to Ensure that Rewards Drive Growth
If you run a business, it’s likely you see a future company that is bigger and better than the present enterprise. You also probably recognize that to fulfill that vision, pay will have to play a strategic role. Growth will not be achieved simply because you’re paying a competitive salary, have a group medical plan and/or allow your employees to contribute to a 401(k) plan. Rather, you recognize growth goals are achieved when an employee feels "invested" in the results the company seeks to fulfill. So how do you use pay to help accomplish that? What role should it play and what components should it include? To find out the answer to these and other related questions, you will not want to miss this presentation.
What's the right funding option for your Salesforce biz? Watch this webinar and hear directly from investors at Emergence Capital & Lighter Capital.
Learn which funding options best suit each stage of the business growth cycle - from startup through the $10M revenue milestone - and what to consider when evaluating those options for your business.
CMO's Guide to Greater Power and InfluenceEM Marketing
As a marketing executive, how do you get your CEO to ask you to spend more? The answer is clear: talk CEO talk and build a marketing plan that aligns with financials and business outcomes.
Revenue Based Financing: Why it Works for Growing Technology Companies Lighter Capital
Get Your Growth Capital Beyond VCs, Angels and Banks.
In this webinar, BJ Lackland, CEO at Lighter Capital explains why revenue-based financing is a better funding option for growing technology companies. Watch and learn:
-What's Revenue Based Financing
-Who It's Designed For and How to Decide if it's For You
-How Does It Compares to Other Funding Options like Angels, VCs, and Banks
Similar to Customer Success By the Numbers: Benchmarks & KPI's for Your Team (20)
AI Pilot Review: The World’s First Virtual Assistant Marketing SuiteGoogle
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
👉👉 Click Here To Get More Info 👇👇
https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
✅Deploy AI expert bots in Any Niche With Just A Click
✅With one keyword, generate complete funnels, websites, landing pages, and more.
✅More than 85 AI features are included in the AI pilot.
✅No setup or configuration; use your voice (like Siri) to do whatever you want.
✅You Can Use AI Pilot To Create your version of AI Pilot And Charge People For It…
✅ZERO Manual Work With AI Pilot. Never write, Design, Or Code Again.
✅ZERO Limits On Features Or Usages
✅Use Our AI-powered Traffic To Get Hundreds Of Customers
✅No Complicated Setup: Get Up And Running In 2 Minutes
✅99.99% Up-Time Guaranteed
✅30 Days Money-Back Guarantee
✅ZERO Upfront Cost
See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
Globus Connect Server Deep Dive - GlobusWorld 2024Globus
We explore the Globus Connect Server (GCS) architecture and experiment with advanced configuration options and use cases. This content is targeted at system administrators who are familiar with GCS and currently operate—or are planning to operate—broader deployments at their institution.
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
Into the Box Keynote Day 2: Unveiling amazing updates and announcements for modern CFML developers! Get ready for exciting releases and updates on Ortus tools and products. Stay tuned for cutting-edge innovations designed to boost your productivity.
Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...Mind IT Systems
Healthcare providers often struggle with the complexities of chronic conditions and remote patient monitoring, as each patient requires personalized care and ongoing monitoring. Off-the-shelf solutions may not meet these diverse needs, leading to inefficiencies and gaps in care. It’s here, custom healthcare software offers a tailored solution, ensuring improved care and effectiveness.
We describe the deployment and use of Globus Compute for remote computation. This content is aimed at researchers who wish to compute on remote resources using a unified programming interface, as well as system administrators who will deploy and operate Globus Compute services on their research computing infrastructure.
Enhancing Research Orchestration Capabilities at ORNL.pdfGlobus
Cross-facility research orchestration comes with ever-changing constraints regarding the availability and suitability of various compute and data resources. In short, a flexible data and processing fabric is needed to enable the dynamic redirection of data and compute tasks throughout the lifecycle of an experiment. In this talk, we illustrate how we easily leveraged Globus services to instrument the ACE research testbed at the Oak Ridge Leadership Computing Facility with flexible data and task orchestration capabilities.
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
A Comprehensive Look at Generative AI in Retail App Testing.pdfkalichargn70th171
Traditional software testing methods are being challenged in retail, where customer expectations and technological advancements continually shape the landscape. Enter generative AI—a transformative subset of artificial intelligence technologies poised to revolutionize software testing.
How to Position Your Globus Data Portal for Success Ten Good PracticesGlobus
Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Top Features to Include in Your Winzo Clone App for Business Growth (4).pptxrickgrimesss22
Discover the essential features to incorporate in your Winzo clone app to boost business growth, enhance user engagement, and drive revenue. Learn how to create a compelling gaming experience that stands out in the competitive market.
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
22. STRUCTURAL METRICS
1. When do you hire your first leader?
2. Number of customers managed per rep
3. ARR per CSM
4. Frequency of customer engagement
2 Levers for driving revenue growth:
Increasing investment in growth initiatives
Making the dollars you invest more efficient
We surveyed a group of about 100 cs leaders and found that this lack of priority around upsell translates directly into the amount of revenue attributed to expansion, which hovers around 20%
