This document provides an overview of customer service and support (SAS). It defines SAS as assisting customers in using a product effectively and discusses how SAS differs from general customer service. The document also outlines best practices for SAS including following standards like ITIL, collecting feedback, and continuously improving based on customer input. Challenges of SAS like technology selection and meeting service levels are also addressed.
Design Upstream: Advancing Strategic Design Without Going Against the Current
Delivered at MadPow's Heathcare Refactored conference on April 2 2015 in Boston MA
Get faster results and more business value the Vree waysccarbone
Building with commercial tools and pre-packaged industry data models is Vree’s edge to accelerate time to value. These tools allow Vree to integrate and enrich activities across the data warehouse, enterprise resource planning (ERP), and master data management (MDM). They are key to taming fragmented systems and providing advanced reporting and analysis of key metrics.
This presentation was delivered at a Product Management Meetup. Presenting is the cornerstone of what Product Managers do. It is important to develop your own presenting style so that your message or ideas are understood and shared.
In this advanced business analysis training session, you will learn User Stories from Scenarios. Topics covered in this session are:
• What is a Use Case?
• The Purpose of Use Case Analysis
• Managing the Building of Product
• The Basic Development Loop
• Analysis paralysis – how much is enough
• Conceptual model development
• Style Guide development
• Usability testing during agile increments
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/advanced-business-analyst-training/
Cloud Elements CEO, Mark Geene's presentation for Startup Founder 101 event. July 9, 2013 at Galvanize Denver, CO. Lean product management principles, Startup Metrics for Pirates, Agile MVP planning and using Pivotal Tracker.
I led a workshop at MX Conference on March 30 2016 where I taught participants how to increase their organization's appreciation and respect for the design process.
Design Upstream: Advancing Strategic Design Without Going Against the Current
Delivered at MadPow's Heathcare Refactored conference on April 2 2015 in Boston MA
Get faster results and more business value the Vree waysccarbone
Building with commercial tools and pre-packaged industry data models is Vree’s edge to accelerate time to value. These tools allow Vree to integrate and enrich activities across the data warehouse, enterprise resource planning (ERP), and master data management (MDM). They are key to taming fragmented systems and providing advanced reporting and analysis of key metrics.
This presentation was delivered at a Product Management Meetup. Presenting is the cornerstone of what Product Managers do. It is important to develop your own presenting style so that your message or ideas are understood and shared.
In this advanced business analysis training session, you will learn User Stories from Scenarios. Topics covered in this session are:
• What is a Use Case?
• The Purpose of Use Case Analysis
• Managing the Building of Product
• The Basic Development Loop
• Analysis paralysis – how much is enough
• Conceptual model development
• Style Guide development
• Usability testing during agile increments
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/advanced-business-analyst-training/
Cloud Elements CEO, Mark Geene's presentation for Startup Founder 101 event. July 9, 2013 at Galvanize Denver, CO. Lean product management principles, Startup Metrics for Pirates, Agile MVP planning and using Pivotal Tracker.
I led a workshop at MX Conference on March 30 2016 where I taught participants how to increase their organization's appreciation and respect for the design process.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This highly comprehensive presentation with over 470+ slides covers 30 common frameworks, models, methodologies and tools for business process improvement that are being used in manufacturing and service industries and the public sector.
A detailed summary presented in the simple what-why-how format with key concepts and principles are provided for each business process improvement framework.
The frameworks in this deck span across Strategy Deployment, Organization & Governance, Marketing & Sales, Quality Management, Change Management, and Operations.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Business Model Canvas
2. Design Thinking
3. Customer Journey Mapping
4. Balanced Scorecard
5. Hoshin Kanri
6. Xerox Benchmarking Model
7. Kano Model
8. Cost of Quality Model
9. Total Quality Management Model
10. Baldrige Excellence Framework
11. EFQM Excellence Model
12. Shingo Model for Operational Excellence
13. ISO 9001:2015 Quality Management System
14. Business Process Reengineering
15. Six Sigma
16. 8D Problem Solving Process
17. 5S Principles
18. Visual Management
19. Kaizen
20. Eight Wastes of Lean
21. Lean Manufacturing System (TPS)
22. Value Stream Mapping
23. PDCA Problem Solving Process
24. Root Cause Analysis (RCA)
25. Standard Work
26. Total Productive Maintenance
27. Gemba Walk
28. Training Within Industry (TWI)
29. ADKAR® Model for Individual Change
30. Kotter’s Change Management Model
The level of detail varies by framework, depending on the nature of the business process improvement model. Examples and templates are provided.
Alternatively, these slides can be used to complement your in-house training materials.
How do large companies build and sustain innovation teams. Build teams around technologies and methods for success.
Big Data, Data Science, Innovation, Retail
Target’s e-commerce prototypes and Innovation keys in the USE-commerce Brasil
Apresentação feita por Edward Chenard durante o Fórum E-Commerce Brasil 2015. Edward é Líder de Inovação da Target, com passagens pela BestBuy, GE e 3M, sempre dedicado a criar novas experiências digitais unindo bigdata e personalização.
UX Australia - Service Design 2016: Designing great services for suppliers - ...Briony Williamson
This is a Case Study of one of the largest Service Design projects recently undertaken at nbn with its external supply workforce.
This presentation will give a unique insight into what it takes to deliver Australia’s largest infrastructure project, and the challenges behind designing a seamless experience when, being a Wholesale company, it is neither in direct control of selling to the public nor delivering the services itself. nbn has an aggressive rollout timeframe and over the next 4 years suppliers will need to scale operations significantly to meet its strategic target – eight million happy homes by 2020.
There is a cultural shift occurring within nbn – a shift that values collaboration with customers and suppliers. Service design is increasingly adopted across the business to identify strategic and tactical programs of work that improve workforce efficiencies.
The project in which this case study is based not only identified 80 change initiatives but also served as a trial for a new way of working with suppliers.
This presentation will discuss the:
· Factors that led to the cultural shift and establishment of a large scale service design project
· Challenges we experienced and our learnings along the way.
· Techniques we used to enable findings to stick and how we were able to transfer ownership of insights to business owners.
Service frameworks and toolkits: Making design artefacts actionableKarina Smith
Service vision frameworks and toolkits contain a set of elements that, when creating a new service or improving a current service, helps teams within on organisation identify opportunities to create seamless joined-up customer experiences that make the most of every engagement channel, and help measure whether their ideas will deliver on the desired customer experience.
The framework contains a set of actionable service principles and guidelines, distilled from customer insights. that provide a blueprint for customer’s expectations of the service delivery experience. It helps teams place their ideas within the broader service system allows them to see its relationship to and impact on other services to which may be connected, and evolve these ideas using a customer-centred approach.
The toolkits continue to be used to frame challenges and communicate intentions to others within the organisation from the eyes of the customer.
Leaner and Smarter: How Enterprises Can Develop Better Digital ProductsThoughtworks
What does "good" look like for product development? What does repeatable innovation look like scaled across an enterprise?
ThoughtWorks Lead Consultant Natalie Hollier shares real-world experiences in applying lean product practices as a continuous process across multiple products and agile development teams. She outlines practical approaches to help companies get started and techniques to support them through their lean transformation. With real examples and artifacts you will learn how to manage - and thrive - in uncertainty to create awesome products.
Check out more of Natalie's thought leadership here: https://www.thoughtworks.com/profiles/natalie-hollier
Mindavation - Requirements Enoughness - when is enough enough?Haydn Thomas
“Analysis paralysis” – the perceived need to continue to examine possibilities and options, to ensure your requirements package is accurate, and complete, tempts many a business analyst. It results in delays and frustration, as business improvements are not realized in appropriate timeframes.
The opposite of analysis paralysis is the “I’ve got it syndrome”, when you think you understand fully and spend too little time capturing, understanding, examining and verifying requirements, leaving your business area wanting, with unfulfilled needs, or worse yet, doing damage to the business from misunderstood requirements.
So how do you avoid these two dangerous endpoints and determine when you have collected enough requirements, and have the understanding you need to produce business improvement? Haydn Thomas from Mindavation, will share the secrets, techniques and science behind determining requirements enoughness in an interactive and entertaining presentation.
Key Learning Outcomes
Participants will explore the following takeaways:
• Ensure an understanding of the overall requirements process
• Discuss who owns and determines requirements enoughness
• Why Alignment is so important to project success
• Review various approaches to requirements refinement
Leaders Lab look into some key consultancy styles, establishing the framework for effective consultancy; building trust, communicating, listening and advising.
Designing a Recruiting Strategy for Hiring DesignersChris Avore
Presentation to help recruiters understand the nuances of hiring design positions in a hyper-competitive job market.
Presented at Recruiting Trends 2014 in Alexandria VA.
How to Get the Most Out of Your Product ManagerAdam Nash
This is a light-hearted walkthrough of product managers for designers, intended to help bridge the gap in understanding about the different roles and how to make the product manager / designer relationship stronger and more productive.
The Leader's Guide Workshop - Pivotal Labs TokyoJeana Alayaay
These are the slides that were used for the 3rd Leader's Guide Workshop that was help at Pivotal Japan on Friday, 6/17/16. The content was developed by Janice Fraser, the Director of People for Pivotal. It is based on The Leader's Guide by Eric Ries and is officially endorsed by him.
Data management solutions always look good “on paper”. When it's just a matter of proposals and ROI projections on gleaming white stock, the “abstract” seems perfect. It's only when you go live, and real people get involved that things can get messy. If you don't have a clear, strategic implementation plan in place, who knows what could happen.
You need a plan. And Synergis has a proven plan. During this webcast, you’ll discover...
• Why creating alignment and generating positive buzz are essential to success
• What 6 critical steps must be followed to insure successful implementation
• Which best practices will make you a hero
• The most common pitfalls that impact ROI
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This highly comprehensive presentation with over 470+ slides covers 30 common frameworks, models, methodologies and tools for business process improvement that are being used in manufacturing and service industries and the public sector.
A detailed summary presented in the simple what-why-how format with key concepts and principles are provided for each business process improvement framework.
The frameworks in this deck span across Strategy Deployment, Organization & Governance, Marketing & Sales, Quality Management, Change Management, and Operations.
INCLUDED FRAMEWORKS & METHODOLOGIES:
1. Business Model Canvas
2. Design Thinking
3. Customer Journey Mapping
4. Balanced Scorecard
5. Hoshin Kanri
6. Xerox Benchmarking Model
7. Kano Model
8. Cost of Quality Model
9. Total Quality Management Model
10. Baldrige Excellence Framework
11. EFQM Excellence Model
12. Shingo Model for Operational Excellence
13. ISO 9001:2015 Quality Management System
14. Business Process Reengineering
15. Six Sigma
16. 8D Problem Solving Process
17. 5S Principles
18. Visual Management
19. Kaizen
20. Eight Wastes of Lean
21. Lean Manufacturing System (TPS)
22. Value Stream Mapping
23. PDCA Problem Solving Process
24. Root Cause Analysis (RCA)
25. Standard Work
26. Total Productive Maintenance
27. Gemba Walk
28. Training Within Industry (TWI)
29. ADKAR® Model for Individual Change
30. Kotter’s Change Management Model
The level of detail varies by framework, depending on the nature of the business process improvement model. Examples and templates are provided.
Alternatively, these slides can be used to complement your in-house training materials.
How do large companies build and sustain innovation teams. Build teams around technologies and methods for success.
Big Data, Data Science, Innovation, Retail
Target’s e-commerce prototypes and Innovation keys in the USE-commerce Brasil
Apresentação feita por Edward Chenard durante o Fórum E-Commerce Brasil 2015. Edward é Líder de Inovação da Target, com passagens pela BestBuy, GE e 3M, sempre dedicado a criar novas experiências digitais unindo bigdata e personalização.
UX Australia - Service Design 2016: Designing great services for suppliers - ...Briony Williamson
This is a Case Study of one of the largest Service Design projects recently undertaken at nbn with its external supply workforce.
This presentation will give a unique insight into what it takes to deliver Australia’s largest infrastructure project, and the challenges behind designing a seamless experience when, being a Wholesale company, it is neither in direct control of selling to the public nor delivering the services itself. nbn has an aggressive rollout timeframe and over the next 4 years suppliers will need to scale operations significantly to meet its strategic target – eight million happy homes by 2020.
There is a cultural shift occurring within nbn – a shift that values collaboration with customers and suppliers. Service design is increasingly adopted across the business to identify strategic and tactical programs of work that improve workforce efficiencies.
The project in which this case study is based not only identified 80 change initiatives but also served as a trial for a new way of working with suppliers.
This presentation will discuss the:
· Factors that led to the cultural shift and establishment of a large scale service design project
· Challenges we experienced and our learnings along the way.
· Techniques we used to enable findings to stick and how we were able to transfer ownership of insights to business owners.
Service frameworks and toolkits: Making design artefacts actionableKarina Smith
Service vision frameworks and toolkits contain a set of elements that, when creating a new service or improving a current service, helps teams within on organisation identify opportunities to create seamless joined-up customer experiences that make the most of every engagement channel, and help measure whether their ideas will deliver on the desired customer experience.
The framework contains a set of actionable service principles and guidelines, distilled from customer insights. that provide a blueprint for customer’s expectations of the service delivery experience. It helps teams place their ideas within the broader service system allows them to see its relationship to and impact on other services to which may be connected, and evolve these ideas using a customer-centred approach.
The toolkits continue to be used to frame challenges and communicate intentions to others within the organisation from the eyes of the customer.
Leaner and Smarter: How Enterprises Can Develop Better Digital ProductsThoughtworks
What does "good" look like for product development? What does repeatable innovation look like scaled across an enterprise?
ThoughtWorks Lead Consultant Natalie Hollier shares real-world experiences in applying lean product practices as a continuous process across multiple products and agile development teams. She outlines practical approaches to help companies get started and techniques to support them through their lean transformation. With real examples and artifacts you will learn how to manage - and thrive - in uncertainty to create awesome products.
Check out more of Natalie's thought leadership here: https://www.thoughtworks.com/profiles/natalie-hollier
Mindavation - Requirements Enoughness - when is enough enough?Haydn Thomas
“Analysis paralysis” – the perceived need to continue to examine possibilities and options, to ensure your requirements package is accurate, and complete, tempts many a business analyst. It results in delays and frustration, as business improvements are not realized in appropriate timeframes.
The opposite of analysis paralysis is the “I’ve got it syndrome”, when you think you understand fully and spend too little time capturing, understanding, examining and verifying requirements, leaving your business area wanting, with unfulfilled needs, or worse yet, doing damage to the business from misunderstood requirements.
So how do you avoid these two dangerous endpoints and determine when you have collected enough requirements, and have the understanding you need to produce business improvement? Haydn Thomas from Mindavation, will share the secrets, techniques and science behind determining requirements enoughness in an interactive and entertaining presentation.
Key Learning Outcomes
Participants will explore the following takeaways:
• Ensure an understanding of the overall requirements process
• Discuss who owns and determines requirements enoughness
• Why Alignment is so important to project success
• Review various approaches to requirements refinement
Leaders Lab look into some key consultancy styles, establishing the framework for effective consultancy; building trust, communicating, listening and advising.
Designing a Recruiting Strategy for Hiring DesignersChris Avore
Presentation to help recruiters understand the nuances of hiring design positions in a hyper-competitive job market.
Presented at Recruiting Trends 2014 in Alexandria VA.
How to Get the Most Out of Your Product ManagerAdam Nash
This is a light-hearted walkthrough of product managers for designers, intended to help bridge the gap in understanding about the different roles and how to make the product manager / designer relationship stronger and more productive.
The Leader's Guide Workshop - Pivotal Labs TokyoJeana Alayaay
These are the slides that were used for the 3rd Leader's Guide Workshop that was help at Pivotal Japan on Friday, 6/17/16. The content was developed by Janice Fraser, the Director of People for Pivotal. It is based on The Leader's Guide by Eric Ries and is officially endorsed by him.
Data management solutions always look good “on paper”. When it's just a matter of proposals and ROI projections on gleaming white stock, the “abstract” seems perfect. It's only when you go live, and real people get involved that things can get messy. If you don't have a clear, strategic implementation plan in place, who knows what could happen.
You need a plan. And Synergis has a proven plan. During this webcast, you’ll discover...
• Why creating alignment and generating positive buzz are essential to success
• What 6 critical steps must be followed to insure successful implementation
• Which best practices will make you a hero
• The most common pitfalls that impact ROI
Engagement Tools Techniques Communication Increase Innovative Technology Recr...SlideTeam
It has PPT slides covering wide range of topics showcasing all the core areas of your business needs. This complete deck focuses on Engagement Tools Techniques Communication Increase Innovative Technology Recruitment Management and consists of professionally designed templates with suitable graphics and appropriate content. This deck has total of fourteen slides. Our designers have created customizable templates for your convenience. You can make the required changes in the templates like colour, text and font size. Other than this, content can be added or deleted from the slide as per the requirement. Get access to this professionally designed complete deck PPT presentation by clicking the download button below. https://bit.ly/3etonSN
Ken Fulmer's visit to IIBA Canberra Branch
October 2018
Covering both Soft and Hard/Technical skills for a BA
Hard Skills:
1 - Understand Strategic Imperatives
2 - Customer Experience
3 - Business Process
4 - Embrace Agility
5 - Continuous Stakeholder Collaboration
6 - DATA – Evidence Based Decisions
7 - Understand Technology
Soft Skills
S1 - Infuse Customer Empathy
S2 - Envision the Outcome
S3 - Own the product and the outcome
S4 - Value
S5 –Enable Smart Decisions
S6 – LEARN Continuously
S7 – Change & Engagement
User Research When You Can't Reach Your Users 20141016Heather Staudt
You’ve finally convinced your stakeholders that user research is a vital part of the design and development process. You’re all jazzed up to start creating your research plan when you realize that you cannot reach out to your users and your audience is so niche that getting people outside of your users to participate in your user tests would be worse than useless. What then?
This session will discuss what to do when you have stakeholder buy in to do user testing but you can’t actually reach your end users for any number of reasons.
You will learn:
- Methods for getting information outside of user research
- How to utilize existing customer knowledge
- Ways to leverage contact with (non-end user) customers
See the presentation here: https://www.youtube.com/watch?v=i_wAupNh0xE
Agile Inception Strategies : Presented by Khaarthigha SubramanianoGuild .
Agile Inception using Innovative and Collaborative techniques & Gamification came for rescue, But now this is also diluted a lot and becoming in-effective. But used well, this is highly effective even to discover more than what we are focusing and help channel the investments for the clients.
We took a real world problem that is meaningful to all attendees and used the following techniques as a real inception
– Describing the objectives of inception and inception outcomes
– Setting the vision
– Identify Competing constraints and decouple them
– Understand nuances of client relationship and being dynamic in modelling the solution
– Stakeholder mapping and communication plan
– Assumption mapping and hypotheses prioritisation
– Traceability of user needs to business goals through impact mapping.
Healthcare Enterprise Data Model: The Buy vs. Build DebatePerficient, Inc.
Every mid-to-large-sized healthcare organization will at some point need an enterprise data warehouse to consolidate data from its many source systems. The first question most will ask is, “Do I build it from scratch or buy a model?”
For some organizations, the answer to this question is simple and obvious. For others, it may be the source of internal debate on whether someone else can create a model that will address their nuances. Some will argue that a pre-built model will save time and money and should be explored as an option, while others may curb discussions due to the belief that their electronic medical records vendor already has it figured out.
In this webinar, we explored the pros and cons of building your own data model vs. buying one and looked at real customer use cases to help weigh the pros and cons of this critical enterprise decision. Topics included:
-How experience plays into the equation
-Which solution delivers value more quickly
-Which solution helps reduce the risk to the organization
-How easy is it to integrate other solutions
-How the decision to build vs. buy can impact your internal team
Fundamentals Of Organization Best Practices And Templates Powerpoint Presenta...SlideTeam
Introducing our Fundamentals Of Organization Best Practices And Templates PowerPoint Presentation Slides to help you develop an effective business plan for your company. Utilize these organizational strategy PPT templates to identify the purpose of your organization and gain investors for your company. Analyze your business core competencies to build strong relationships with the stockholders by using our professionally designed strategic business planning PowerPoint layouts. Detect the weaknesses in your business operations to find suitable solutions for the development of your firm with the help of these workforce management PowerPoint visuals. Utilize these topic-specific strategic organizational framework PPT slides to showcase business activities and strong processes of your company’s operations. Engage in efficient business activities like purchasing, marketing, manufacturing, r & d, and business development with the help of our workplace administration PPT slideshow. These slides depict the structure, processes, culture, technology, and systems for strengthening each element of the organization. Download this completely adaptable strategic management PPT slideshow to save your time and energy. https://bit.ly/2QBB5qt
Hand out slides to a presentation I have given to the Project Management Institute PMI Quality round table and other groups on Organizational Agility. I discuss Scrum, Lean Startup, Lean Canvas, Minimum Valuable Product MVP, Design Thinking, Agile scale, SAFe, DAD, ASM, LeSS Scaled Agile Scrum, DevOps, TDD, ATDD
To book a guest lecture or Agile Coaching services, see my presentation for contact information. I am based in New York and am available to travel to your location.
10 Lessons of Salesforce Nonprofit implementations from a Customer and Integr...YeurDreamin'
Klaas Jansen - Having implemented Salesforce both while working in a Nonprofit and as an Integrator, There have been some highs and lows. This session will pull out 10 key lessons learned from this experience that will help others move faster and better. You will also get an idea of the raison d’etre of several Nonprofits who have joined the Salesforce ecosystem.
The art of problem solving --> ensure you right the right business requiremen...Chris Lamoureux
This presentation was initially developed a couple of years ago and presented to the leadership team of a business banking area in a Global Financial Institution. It's focus was to give the practitioner some philosophical guidance on thinking through problems in the context of writing better business requirements. The goal here was to foster thinking about what problem you are solving for first before jumping into writing business requirements for project related activities
Unlocking Insights: AI-powered Enhanced Due Diligence Strategies for Increase...RNayak3
Explore how a risk-based approach to Enhanced Due Diligence can deliver effective Anti-Money Laundering (AML) compliance and monitoring in banking and financial services.
Learn about Inspect Edge, the leading platform for efficient inspections, featuring the advanced NSPIRE Inspection Application for seamless property assessments. Discover how the NSPIRE Inspection Application by Inspect Edge revolutionizes property inspections with advanced features and seamless integration.
Solar power panels, also known as photovoltaic (PV) panels, convert sunlight into electricity, offering a renewable and sustainable energy solution. Composed of semiconductor materials, typically silicon, these panels absorb photons from sunlight, generating an electric current through the photovoltaic effect. This clean energy source reduces dependence on fossil fuels, mitigates greenhouse gas emissions, and contributes to environmental sustainability.
Top Best Astrologer +91-9463629203 LoVe Problem SolUtion specialist In InDia ...gitapress3
Top Best Astrologer +91-9463629203 LoVe Problem SolUtion specialist In InDia Love ProBlem asTroloGer +91-9463629203 love problem solution astrologer
best love problem solution astrologer
online love problem solution astrologer
love problem solution astrologer in india
love problem solution astrologer in kolkata
love problem solution astrologer near me
love problem solution astrologer in ludhiana
love problem solution astrologer acharya ji
love problem solution astrologer in delhi
love problem solution astrologer amritsar
astrologer love problem solution
astrologer for love problem
astrology love problem solution
love solution astrologer
love problem solution specialist astrologer
love problem solution by astrologer
astrology love problem solution baba ji
love problem solve astrologer
love problem solution usa
love problem solution expert astrologer
astrologer for love marriage problem solution
love problem solution astrologer in mumbai
love problem solution muslim astrologer
love marriage specialist astrologer problem solution
famous love astrologer
love problem solution astrologer specialist
love problem solution astrologer baba ji
Blessed Marine Automation offers cutting-edge marine automation solutions tailored to enhance vessel efficiency and safety. From advanced control systems to remote monitoring, our services empower maritime operations worldwide. Explore our comprehensive range of products and services to optimize your vessel's performance. https://www.blessedmarineautomation.com/
SMS2ORBIT | launched in 2022 in Mumbai's Andheri area, aims to be the most reliable Bulk SMS Service Provider in Mumbai.
If More Information About The SMS Service Provided By SMS2ORBIT Is Desired, Please Don’t Hesitate To Contact The Business Team. They Can Be Reached At
business@sms2orbit.com Or By Calling 97248 55877.
A Bulgarian work permit is valid for up to one year, after which it can be renewed as long as the conditions of employment have not changed. After obtaining a work permit, the employee will need to apply for a Type D visa at the Bulgarian embassy or consulate in their country. Urgent requirement for Bulgaria 🇧🇬🇧🇬work D Category National Permit Visa ( Indian /Nepali Nationality only) Visa Validity - 3 to 6 months on renewables basis. Job category - General worker/ Helper Salary - 800 Euro @ 8 hrs.+ Over time extra Age- 20- 40 years Total processing time -4-5 Months
The Jamstack Revolution: Building Dynamic Websites with Static Site Generator...Softradix Technologies
In this infographic, the Jamstack architecture emphasizes pre-rendered content and decoupling the frontend from the backend. It leverages static site generators (SSGs) to create fast-loading HTML files and APIs for dynamic functionality. Benefits include improved performance, enhanced security, scalability, and ease of deployment. Real-world examples include Netlify, Gatsby, and Contentful. https://softradix.com/web-development/
SECUREX UK FOR SECURITY SERVICES AND MOBILE PATROLsecurexukweb
At Securex UK Ltd we are dedicated to providing top-rated security solutions tailored to your specific needs. With a team of highly trained professionals and cutting-edge technology, we prioritize your safety and peace of mind.
Our commitment to excellence extends beyond traditional security measures. We understand the dynamic nature of security challenges, and our personalized approach ensures that every client receives a bespoke protection plan.
Comprehensive Water Damage Restoration Serviceskleenupdisaster
Find out how Disaster Kleenup's professional water damage restoration services can quickly and efficiently restore your property. Find more about our advanced techniques and quick action plans. Visit here: https://iddk.com/disaster-cleanup-services/flood-damage/
All Trophies at Trophy-World Malaysia | Custom Trophies & Plaques Supplier. Come to our Trophy Shop today and check out all our variety of Trophies available. We have the widest range of Trophies in Malaysia. Our team is always ready to greet your needs and discuss with you on your custom Trophy for your event. Rest assured, you will be with the best Trophy Supplier in Malaysia. The official Trophy Malaysia. Thank you for your support.
Islamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxamilabibi1
Islamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docxIslamabad No 1 Amil Baba In Pakistan amil baba kala ilm.docx
BEst VASHIKARAN SPECIALIST 9463629203 in UK Baba ji Love Marriage problem sol...gitapress3
TOP No AsTro 1 black magic SpecialiSt UK baba ji +91-9463629203 VashIkaRan blaCk maGiC specialist in uSA Uk England Luxembourg CanAdA America BEst VASHIKARAN SPECIALIST 9463629203 in UK Baba ji Love Marriage problem solution Uk USA america england LonDon Divorce problem solution astroloGer
Elevate Your Brand with Digital Marketing for Fashion IndustryMatebiz Pvt. Ltd
Matebiz Pvt. Ltd. specializes in providing cutting-edge digital marketing for Fashion Industry. Our comprehensive strategies ensure that your brand stands out in the competitive fashion landscape. From targeted social media campaigns to search engine optimization tailored for fashion keywords, we cover it all. With a deep understanding of industry trends and consumer behavior, we craft compelling content and engaging visuals to enhance your online presence. Trust Matebiz Pvt. Ltd. to elevate your fashion brand through strategic digital marketing initiatives.
What Are the Latest Trends in Endpoint Security for 2024?VRS Technologies
In this PDF, Discover the top 2024 endpoint security trends, including zero trust, AI integration, XDR, cloud security, and enhanced mobile protection. VRS Technologies LLC supplies the top level Endpoint Security Service Dubai. For More Info Contact us: +971 56 7029840 Visit us: https://www.vrstech.com/endpoint-security-solutions.html
Delightful Finds: Unveiling the Power of Gifts Under 100JoyTree Global
Stretch your budget and spread joy! This guide explores the world of gifts under 100, proving thoughtful gestures don't require a hefty price tag. Discover unique and practical options for birthdays, holidays, or simply showing someone you care. Find inspiration for every occasion within your budget!
Get your dream bridal look with top North Indian makeup artist - Pallavi KadalePallavi Makeup Artist
Achieve your dream wedding day look with renowned North Indian bridal makeup artist, Pallavi Kadale. With years of experience, her expert techniques and skills will leave you looking flawless and radiant. Book today for your perfect bridal makeover.
Earth moving equipment refers to heavy-duty machines used in construction, mining, agriculture, and other industries to move large amounts of earth, soil, and other materials. These machines include excavators, bulldozers, loaders, and backhoes, which are essential for tasks such as digging, grading, and leveling land.
Earthmovers is a leading brand in the industry, known for providing reliable and high-performance earth moving equipment. Their machines are designed to handle the toughest jobs with efficiency and precision, ensuring optimal productivity on any project.
2. • Find out missing letter
2
Ice Breaker
D H I
G K ?
J N O
3. • What is Support and Service (SAS)
• Why do we need SAS
• Key Styles & attributes of support resource
• Examples & Activities
• Best Practices and standards
• How to improve SAS
• Challenges to SAS
• Summary
3
Agenda
7. • In spite of the differences, the terms ‘customer service’ and ‘customer support’
are frequently used interchangeably. Even Google search does not recognize the
distinction. It treats customer support and customer service as the same
keyword string. Type in ‘customer support’ and you will get results for
‘customer service’.
• All businesses have an element of customer service but not all need customer
support
• Customer service = give your customers value for their investment in your
products or services
• Helps understand customer, define company, and impacts your bottom line. A
typical business hears from only 4% of its dissatisfied customers
7
What is SAS?
8. • At some point every member of staff is involved in customer service, whether
it’s the designer improving customer experience; a developer fixing a bug or the
front line support staff taking the calls, answering the tweets and replying to
emails.
• customer support to assist customers in making cost effective and correct use of
a product. It includes assistance in planning, installation, training, trouble
shooting, maintenance, upgrading, and disposal of a product.
• Product (primarily one time cost) Vs Service (subscription with
daily/monthly/yearly recurring cost)
• Support driven development - Injecting humility, accountability and
responsibility into the development process by making sure the creators are
also the supporters. If I’m going to build this, how does it affect me later when I
have to support the user?”
8
What is SAS?
9. • Accelerates Product Knowledge: Nothing can throw light on the strengths and
weaknesses of your product better than a customer/user. As they are the people who use
the product and analyse it keeping in view
• Helps Improve The Product: The collaboration between the maker and the user of the
product makes it perfect. This is what Support Driven Development offers i.e. the
collaboration.
• Makes The Developer More Active And Involved In The Product It is a normal
human behaviour that when a person has to support his own work, he tries to give it the
best shot and as soon as they know they are lacking somewhere, they find the way
around to fix the issues coming up. These two factors together make the develop more
active and involved in the product.
• Improvise Support Mechanism: Developers with the technical knowledge bring new
ideas to automate support mechanism to the best possible level. This enhances the
quality of support provided to customers and improve the ways of Support as well.
• Brings Happy Customers: With a constantly improving product, great attention, and
quality Support, the Support Driven Development brings happy customer.
9
Why Support Driven Development?
10. • Service
• Tata sky
• SaaS
• PaaS
• IaaS
• Support
• Aqua guard
• Mobile
• Car
• IT Support
10
What is SAS Examples?
11. • Competitive edge
• Opportunity to interact with customer
• Capture valuable feedback
• Input to market demand and industry trend
11
Why?
12. • ITIL
• COBIT
• CMMi
• SixSigma
• Lean
• Problem Management
• Incident Management
• Multi line support
• War or Implementation room
• Metrics management
12
Best practices and standards
13. • Business leads technology and not vice versa
• Business goals must be centric of all architecture development and technology
selection.
• Defense department cannot use non-secure or open source technology. They
cannot have non-citizen working on the project nor overseas sub-contractor can
work on the project.
• Mission critical system cannot afford to have downtime or low performance of
the system
• Technology stack must be compatible with each other for seamless
communication and transition
13
Dos and Don’t example
14. • Understand support operation w.r.t. environment, downtime, Public Relation
impact, Loss of Data impact, Security breach, SLA
• Acknowledge
• 24*7 access and communication channel
• Handbook, FAQs, Dos & Don’t
• Minimize manual activity on Live server
• Security Access control
• Regular Maintenance (Wardrobe concept)
• Release Management
• Troubleshooting decision tree
• Root cause analysis
• Decision analysis report
14
Support operational efficiencies and effectiveness
17. • Forward proactive planning
• Selection of right technology
• Improve Customer Experience
• Improve Business Benefits
• Right first time
• Value added service
• Voice of Customer
• Voice of Process
• Eliminating waste
• Heterogeneous Infrastructure
• Change control management
• Service level management
17
Challenges to SAS
28. • Disciplined and focused approach
• Religious & detail reporting and logging
• Gain customer business domain knowledge
• Interact with customer/users who is using or knowing the system
• Look out for system improvement areas and present
28
How to Improve
29. • Keep track of your ideas at all
times. Many times ideas come at
unexpected times. If an idea is
not written down within 24
hours it will usually be forgotten
• Pose new questions to yourself
every day. An inquiring mind is a
creatively active one that
enlarges its area of awareness.
• Engage in creative hobbies.
Hobbies can also help you relax.
An active mind is necessary for
creative growth.
29
How to Improve
30. • Avoid rigid, set patterns of doing
things. Overcome biases and
preconceived notions by looking
at the problem from a fresh view
point, always developing at least
two or more alternative
solutions to your problem.
• Be open and receptive to ideas
(yours and others). New ideas
are fragile; keep them from
breaking by seizing on the
tentative, half formed concepts
and possibilities and developing
them.
30
How to Improve
31. • Keep your sense of humour
active and ongoing
• Be alert in your observations.
Look for similarities, differences,
as well as unique and
distinguishing features in
situations and problems.
• Learn about things outside your
specialty. Use cross-fertilization
to bring ideas and concepts from
one field or specialty to another.
31
How to Improve