Presentation deck from a March 22nd, 2012 webinar in which Fifth Third Bank shared their story of how they worked with Forum to implement a customer focused sales strategy.
Most managers or upper level executives have little training in how to properly delegate responsibilities to others. Follow these 9 steps and change how your organization performs.
Learn more about our management coaching program. https://www.growthsourcecoaching.com/management-mastery.html
Article from Business Management magazine: ClearAction and Seybold Group discuss the business case for a customer-centric organization. See http://ClearActionCX.com Contact us at OptimizeCX@ClearActionCX.com
Are you an experienced B2B sales leader who feels the need for better revenue forecasts? Believe it or not, the solution may not be in a new CRM process or in the hiring of a new team member. There is a LOT of information in your current sales pipeline waiting to be unlocked. You can do that with little changes and lots of discipline.
Most managers or upper level executives have little training in how to properly delegate responsibilities to others. Follow these 9 steps and change how your organization performs.
Learn more about our management coaching program. https://www.growthsourcecoaching.com/management-mastery.html
Article from Business Management magazine: ClearAction and Seybold Group discuss the business case for a customer-centric organization. See http://ClearActionCX.com Contact us at OptimizeCX@ClearActionCX.com
Are you an experienced B2B sales leader who feels the need for better revenue forecasts? Believe it or not, the solution may not be in a new CRM process or in the hiring of a new team member. There is a LOT of information in your current sales pipeline waiting to be unlocked. You can do that with little changes and lots of discipline.
Professional Overview: Lynn Hunsaker - ClearActionClearAction
Pictorial resume / bio of Lynn Hunsaker, Customer Experience Transformation Strategist at ClearAction, CEO at Marketing Operations Partners, and co-founder of Marketing Future Forum.
See http://ClearActionCX.com
http://MOpartners.com
PM Forum - How to close the loop on client feedbackBen Sutton
Feedback is a source of insight which enables a firm to differentiate its brand in ways that matter to clients. Marketing and BD teams have an essential role to play.
How to Crack the C-Suite Code in 2010: Secrets for Selling to the TopLandslide Technologies
Leaders at the highest corporate levels don’t always avoid sales pitches—in fact, research shows that executives welcome them- provided the salesperson approaches them in the right way.
What is the correct way to approach a senior-level sales pitch?
Please join presenter Dr. Steve Bistritz, co-author of Selling to the C-Suite and President of SellXL, as he brings to life over 10 years of research revealing what C-Suite leaders in 500 diverse companies and government bodies said about their relationships with professional salespeople. This ground breaking research has been presented to thousands of salespeople at the SellXL workshop and in other venues, and has been used by sales professionals around the world to help close top dollar deals.
Website: www.alibaba520.net welcome world friends exchange!tanwenqi
Key customers how to sell (English Ppt 79 pages)
Website: www.alibaba520.net welcome world friends exchange!
EMAIL: 543953380@qq.com DELHI Business PPT, let your sales proposal for a
Arrow Through the Eye
The expansion-sale-four-must-win-conversations-to-keep-and-grow-your-customer...An Le Truong
Lê Trường An – Dịch giả – Tác giả – Marketer – chuyên thực hiện các dự án SEO, Social Media, Dịch thuật và xuất bản nội dung. Ngoài ra, Lê Trường An liên tục cập nhật nội dung blog với các chủ đề SEO, Marketing và nhiều hơn nữa…
---
Content Creator Lê Trường An
Chuyên viên Marketing – Tác giả - Dịch giả tại letruongan.com
Chuyên viên Marketing tại BrainCoach
Chuyên viên Content Marketing tại FoogleSEO
Dịch vụ Marketing – SEO – Content Marketing
Winning Complex Sales With an Intentional StrategyRichardson
As the buying journey has become more complex, dynamic, and iterative, sales professionals often find themselves in a daily state of crisis — reacting to customer changes and competitor moves.
This presentation explores why sales professionals must not only engage in customer-centric activities that add real value, but they must also navigate and anticipate the constant changes taking place for their buyers and help lead them through the buying process.
This presentation will cover the following:
1. Understanding how and why the buying process has changed and the imperative this change has created for sales professional's to think and act differently to compete today
2. Recognizing and influencing the critical factors buyers consider today in every buying decision
3. Utilizing Richardson's Momentum Methodology to assess position, create the right intentional and proactive strategy to differentiate, and execute with precision to drive the sale to close
Selling at the Executive Level (SellXL) is a one-day sales training workshop for professional salespeople that helps them create, maintain and leverage relationships with senior client executives.
Business Acumen for Sales Managers & Sales ExecutivesAshraf Osman
Sales mistakes damage companies’ reputation and cause significant financial damages. Sales managers and senior sales executive should have business acumen skills of successful entrepreneurs
This 3 days focused and comprehensive course teaches numerous business acumen skills that require years of study and experience
Sales Force Transformation: Developing a Customer-Focused Growth OrganizationVassilis Engonopoulos
In today's selling environment, buyers are becoming more sophisticated and demanding while competition continues to escalate. Enhancing the effectiveness of your sales force has never been more crucial - nor more difficult.
Transforming the sales force is a difficult journey, but the impact can be dramatic.
7 ways Marketing Operations is your company's best bet to...
Ensure that success can be measured and replicated
Leverage systems and processes to enable consistently excellent performance
Run its marketing department more like a business.
Read more: https://ClearAction.com
Professional Overview: Lynn Hunsaker - ClearActionClearAction
Pictorial resume / bio of Lynn Hunsaker, Customer Experience Transformation Strategist at ClearAction, CEO at Marketing Operations Partners, and co-founder of Marketing Future Forum.
See http://ClearActionCX.com
http://MOpartners.com
PM Forum - How to close the loop on client feedbackBen Sutton
Feedback is a source of insight which enables a firm to differentiate its brand in ways that matter to clients. Marketing and BD teams have an essential role to play.
How to Crack the C-Suite Code in 2010: Secrets for Selling to the TopLandslide Technologies
Leaders at the highest corporate levels don’t always avoid sales pitches—in fact, research shows that executives welcome them- provided the salesperson approaches them in the right way.
What is the correct way to approach a senior-level sales pitch?
Please join presenter Dr. Steve Bistritz, co-author of Selling to the C-Suite and President of SellXL, as he brings to life over 10 years of research revealing what C-Suite leaders in 500 diverse companies and government bodies said about their relationships with professional salespeople. This ground breaking research has been presented to thousands of salespeople at the SellXL workshop and in other venues, and has been used by sales professionals around the world to help close top dollar deals.
Website: www.alibaba520.net welcome world friends exchange!tanwenqi
Key customers how to sell (English Ppt 79 pages)
Website: www.alibaba520.net welcome world friends exchange!
EMAIL: 543953380@qq.com DELHI Business PPT, let your sales proposal for a
Arrow Through the Eye
The expansion-sale-four-must-win-conversations-to-keep-and-grow-your-customer...An Le Truong
Lê Trường An – Dịch giả – Tác giả – Marketer – chuyên thực hiện các dự án SEO, Social Media, Dịch thuật và xuất bản nội dung. Ngoài ra, Lê Trường An liên tục cập nhật nội dung blog với các chủ đề SEO, Marketing và nhiều hơn nữa…
---
Content Creator Lê Trường An
Chuyên viên Marketing – Tác giả - Dịch giả tại letruongan.com
Chuyên viên Marketing tại BrainCoach
Chuyên viên Content Marketing tại FoogleSEO
Dịch vụ Marketing – SEO – Content Marketing
Winning Complex Sales With an Intentional StrategyRichardson
As the buying journey has become more complex, dynamic, and iterative, sales professionals often find themselves in a daily state of crisis — reacting to customer changes and competitor moves.
This presentation explores why sales professionals must not only engage in customer-centric activities that add real value, but they must also navigate and anticipate the constant changes taking place for their buyers and help lead them through the buying process.
This presentation will cover the following:
1. Understanding how and why the buying process has changed and the imperative this change has created for sales professional's to think and act differently to compete today
2. Recognizing and influencing the critical factors buyers consider today in every buying decision
3. Utilizing Richardson's Momentum Methodology to assess position, create the right intentional and proactive strategy to differentiate, and execute with precision to drive the sale to close
Selling at the Executive Level (SellXL) is a one-day sales training workshop for professional salespeople that helps them create, maintain and leverage relationships with senior client executives.
Business Acumen for Sales Managers & Sales ExecutivesAshraf Osman
Sales mistakes damage companies’ reputation and cause significant financial damages. Sales managers and senior sales executive should have business acumen skills of successful entrepreneurs
This 3 days focused and comprehensive course teaches numerous business acumen skills that require years of study and experience
Sales Force Transformation: Developing a Customer-Focused Growth OrganizationVassilis Engonopoulos
In today's selling environment, buyers are becoming more sophisticated and demanding while competition continues to escalate. Enhancing the effectiveness of your sales force has never been more crucial - nor more difficult.
Transforming the sales force is a difficult journey, but the impact can be dramatic.
7 ways Marketing Operations is your company's best bet to...
Ensure that success can be measured and replicated
Leverage systems and processes to enable consistently excellent performance
Run its marketing department more like a business.
Read more: https://ClearAction.com
How Great Leaders Drive Results via Accountability and Employee EngagementForum Corporation
A look at the results from our Fall 2014 survey looking at the the relationship between accountability and employee engagement in the workplace. You can view the webinar here: https://www1.gotomeeting.com/register/137288832
This is the deck we used for a webinar presentation, along with HR.com, on how to handle and successfully manage individual and organizational transitions on the job.
Using Measurement to Drive the Impact and Effectiveness of Your Leadership De...Forum Corporation
It has been estimated that up to 50% of training is wasted.* You can avoid this by monitoring how leaders are applying and benefitting from what they learn. What the webinar replay here: http://go.forum.com/NAMeasurementWebinarReplay
Building a Winning Sales Management Team: The Force Behind the ForceForum Corporation
Would you weather have excellent salepeople with an average sales manager, or average salespeople with an excellent sales manager? Watch a replay of this webinar with Forum and ZS Associates to find out: http://www.forum.com/register.aspx?id=d9ff62c2-eafe-401c-b32b-f70d7c98c025&edocid=939
Marketing agencies are increasingly being asked by clients to help generate more and better leads for their sales teams. Yet, very few agencies are equipped to even talk to their clients' sales and marketing management teams about these needs. Very few agencies have experience generating leads online, let alone helping sales and marketing teams function together as one unified team with common goals and mutual accountability. In this recorded webinar, you'll learn how to help clients align sales and marketing processes, goals and messaging.
The typical marketer and sales person, in a complex B2B sales environment,understands the value of a truly qualified “sales-ready” lead over a marketing ready prospect, because it meets a designated set of criteria and progresses into a sale faster with fewer selling resources
IDC provides an overview of the key issues in sales enablement and sales productivity. While sales enablement is a key cornerstone of sales productivity in this challenging economy, IDC finds that most organizations still do not understand the basics of sales enablement or the operational issues that deliver good sales enablement.
Marketing Operations: MObilizing Marketing For A Web 2.0 WorldClearAction
A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09.
See https://ClearAction.com
Managing the customers you can't afford to losePLB68
Presented by Peter Browne, Head of Strategy,
Gordian Business, Sydney, Australia
Competition is becoming more intense, products and services increasingly commoditised and buyers more knowledgeable. At the same time your largest customers want better quality and services at lower prices. As industries consolidate, your largest customers represent a growing proportion of your revenue and profit. So you cannot risk losing your largest accounts. To reduce this critical risk you need a disciplined approach to identify and manage the customers you can't afford to lose.
Participants of this webinar will receive a complimentary SEGMENTING ACCOUNTS TOOL which will show you how to manage your most important accounts in four different ways.
Peter Browne will show you how to engage with your key customers to enable your company to build barriers to entry against competitors, and retain and grow your most valuable customers.
Lead Lifecycle Management: Finding, Creating and Managing Your LeadsLeadLife Solutions
Discover how to accelerate top of the funnel lead creation, qualification, nurturing and conversion. Also see real-world examples and learn, helpful suggestions and recommendations on all aspects of lead lifecycle management.
Originally posted in forum.com/blog, this article identifies 3 counter-intuitive key points for sustaining learning on the job after a classroom session.
Traditional event-based training is not effective. People do not retain the knowledge learned, will fail to act in new ways, and ultimately will not master and apply new behaviors. This article offers several assessments of your organization, and 4 methods to sustain learning and behavioral change, based on your business context and learning environment.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
4. Purpose and Agenda
Purpose: to introduce a model for managing sales force effectiveness
and a case study to illustrate it, so that sales leaders can use this tool
to assess and improve their own organizations
Agenda
– Introduction
– What do we mean by sales force effectiveness
– The Forum model for understanding the elements of sales force
effectiveness
– Fifth Third Bank case study
– Questions and Answers with webinar audience
www.forum.com
5. Fifth Third Challenges
2008 Financial meltdown
2009 Focused on end goal: The Top Performing Bank in
the Top 25
2010: very low number of products/household
Operating in silos
Undifferentiated products
www.forum.com
6. Polling Question
What grade do you think your CEO would give
your sales organization?
oA
oB
oC
oD
oF
www.forum.com
7. CEO’s Grade Their Sales Force
C-
CEO‟s top issues with their sales force:
1. Speed
2. Calling too low
3. The sales force can‟t tell the story
4. We have the wrong people
Source: George Colony, CEO of Forrester Research
http://blogs.forrester.com/george_colony/11-03-01-ceos_want_better_sales_forces
www.forum.com
8. Top 3 Objectives for Chief Sales Officer’s
for the Next 12 Months
Half of the CSO‟s surveyed rate sales effectiveness as one of the top three objectives
What are the top THREE objectives you have for your sales organization for the
next twelve months?
Increase Revenues 61.9%
Increase Sales Effectiveness 49.5%
Capture New Accounts 41.7%
Improve Up-selling/Cross-selling 31.7%
Improve Customer Loyalty/Satisfaction 31.7%
Improve Margins/Reduce Discounting 18.5%
Optimize Lead Generation 16.1%
Reduce Administrative Burden on Sales Force 15.1%
Improve Team Selling 11.5%
Reduce Cost of Sales 9.2%
Reduce Sell Cycle Time 6.9%
Increase Reorder/Renewal Rates 6.9%
Other (please specify) 3.2%
Source: CSO Insights - 2011 Sales Performance Optimization Study (over USD 1B revenue)
www.forum.com
9. What Do We Mean by
“Sales Force Effectiveness”
Effectiveness is the degree to which a sales organization can:
Consistently meet and exceed its financial targets
Effectively articulate and deliver distinctive value to
customers
Adapt quickly to changes in strategy
Continually renew and grow its capacity to perform
Central Questions for the Chief Sales Officer:
How do I determine where to invest to optimize returns?
What‟s my business model?
Which “levers” are most important now to driving my sales strategy?
www.forum.com
10. Essentials of Sales Force Effectiveness
Marketing Department Marketing Communications
Structure Talent
Value
Proposition
Sales
Account & Sales People
Managers
Sales Territory Markets
Business Assignments
Strategy Strategy &
Sales Force Customer Customer
Customers
Size & Service Service People
Structure Managers
Compensation
Plan
Customer Knowledge (VOC) & Business Intelligence
Processes and Standards
Metrics and Feedback
www.forum.com
11. Marketing Department Marketing Communications
Business
Strategy Sales Strategy Structure Talent
Top Performer
“One Bank” • Alignment
in Top 25 • Engagement
One Bank Value Sales and Service Centers of Markets
people most Proposition: Excellence &
value and trust Better Comp Plan: • Coaching Skills Customers
Listening, Shift to Team • Consultative Selling Skills
Solutions, Rewards • Service Skills
Ideas, • Measurement & Feedback
Commitment
Customer
Customer Knowledge
Experience Index
Processes and Standards One Bank sales process
Metrics and Feedback Impact Workshop
www.forum.com
12. Voices From the Front Lines
“The customer came in to exchange
One of the best training sessions I foreign currency and open an account
have attended here. Lot of great with us, and left excited about the
tools to keep this going‟ financial plan he now has in place.”
- Retail Regional Manager - Customer Service Rep
“This is an „AHA!‟ moment – struggle with
“I hit 176% of quarterly goal in
looking at same deals in the same place in
less than 1 month after skill
pipeline month-after-month. This
training and brand release.”
(exploring consequences and payoffs) is
- Personal Banker – with Fifth Third what we need to move deals.”
less than a year
- Market Manager, Business Banking
www.forum.com
13. Business Results
Customer Contact Center
329% increase in sales of complex
products
$
Retail Direct Sales (inside sales teams):
Highest sales/hour month in outbound
selling since 2006
2011 2012
Business Banking Group
12% increase in Customer Experience
Index (CEI) survey question:
Has your Relationship Manager presented
a new business solution or idea to your
company in the last 12 months?
www.forum.com
14. Key Drivers to Our Success
1. Senior Leadership
2. Strategic Focus (One Bank)
3. Aligned strategy with behaviors
4. Aligned compensation with behaviors
5. Equipped sales managers to lead strategy
6. Equipped sales people to execute
7. Monitor progress & adjust
www.forum.com
15. Lessons Learned About Driving Sales
Strategy and Sales Effectiveness
Create a mindset of investing in people
Communicate continually to achieve strategy
clarity and alignment
Ensure managers own daily execution
Collaborate at every level
www.forum.com