Curriculum vitae updated Oct 2015
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Vivien Walden has over 30 years of experience in team management and administration roles. She is currently seeking new opportunities and has a proven track record of leading teams, developing staff, and ensuring high levels of customer service. Her previous roles include Workflow Manager at Milton Keynes Council, where she managed diverse teams of 40 people across various departments, and Team Manager roles at both Milton Keynes Council and Santander bank. She has strong skills in planning, relationship building, customer service, and using Microsoft Office programs.
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Crystal Trinidad is seeking a position in office management that allows her to utilize her skills and education. She has a Master's degree in Leadership and a Bachelor's degree in Psychology. Her professional experience includes roles in administration, collections, dispatching, and as a veterinary technician and receptionist. She is proficient in Microsoft Office programs and has experience training new employees.
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Anthony Stewart is seeking a new position and provides his contact information and a summary of his relevant qualifications and experience. He has over 25 years of experience in customer service, administration, credit control and payroll/accounting roles. His most recent role was as a customer service/claims handler at an automotive company where he helped customers with claims by remaining calm and resolving issues. He is skilled in communication, problem solving, and maintaining quality assurance standards.
Amanda Neal 2015
Amanda Neal has over 25 years of experience in administrative support roles. She has a proven track record of providing excellent customer service and uses her strong organizational, communication, and technical skills to manage priorities and projects in fast-paced environments. Her experience spans roles in customer service, reception, administrative assistance, and project support. She is proficient in Microsoft Office applications and is committed to continuing her professional development.
Lia Green CV -latest
Mrs. Rosalia Green has over 30 years of experience in customer service, office administration, and personal assistant roles in both public and private sectors. She is highly organized, reliable, and dedicated with strong communication, problem solving, and multitasking skills. Her most recent roles include voluntary personal assistant and office manager positions, as well as temporary telephone advisor work. She is now seeking a new full-time role where she can apply her extensive skills and experience.
CV - General
Rex Buckley has over 18 years of experience in management roles in the finance industry. He has a proven track record of setting up and managing call centers, implementing quality assurance programs, and leading teams through change initiatives like office relocations. Most recently, he was redundant from his role at the Commonwealth Bank in 2015 but has since gained temporary customer service work and conducted market research interviews.
cvKeith Hinkley
An experienced team manager seeks a senior managerial role. He has over 20 years of experience in financial services including roles managing teams, advising clients on pension transfers, and resolving customer complaints. He excels at developing high performing teams and motivating staff to achieve targets.
Similar to Curriculum vitae updated Oct 2015 (20)
Curriculum vitae updated Oct 2015
- 1. Vivien Walden 18 Pleshey Close Shenley Church End Milton Keynes Bucks MK5 6EP Home tel. 01908 330986 Mobile tel. 07881 753 825 E-mail Vwalden@btinternet.com Profile Team Manager with a proven track record of leading and developing teams I am enthusiastic and driven. I enjoy working in a challenging environment ensuring staff motivation remains high whilst effectively managing resources and workflow to ensure maximum effectiveness. With the ability to manage internal and industry led service levels, whilst containing day-to-day commercial risks, excellent problem solver and decision maker. During my time as a team manager I have dealt with many types of administration work I have good IT skills in word excel and financial transactions which were included as part of my roles. Skills: • Planning and organising • Building and maintaining relationships both internal and external. • Ensuring high levels of customer service. Paid Employment History Workflow Manager Milton Keynes Council (MKSP) 2014 - 2015 Reason for leaving – redundancy. This role involved managing many varied teams in the council in a diverse range of departments with 40 direct reports in my teams. Team Manager - Business Support Milton Keynes Council 2007 – 2014 Manage teams in Business Support covering a range of areas of the council this was prior to a re-structure when I was successful in obtaining the role above of Workflow Manager within the same company. The role was to ensure full cover for all activities undertaken by the various teams. • Dealt with escalated complaints. • Carried out staff appraisals and development • Dealt with internal and external customers. • End to end recruitment. • Investigate and implemented service improvements. • Solving and dealing with Finance issues/problems. • Managed relationships with external partners Additional Responsibilities . • MKC Emergency disaster team. Participate in Emergency Disaster staged evacuation events.
- 2. • Office Health and Safety Co-ordinator. • Fire evacuation co-ordinator. • Loggist for Gold emergency team • Staff representative – consultation process. Santander Team Manager 1992 – 2007 Reason for leaving - redundancy I managed a large team of Investigation Clerks and Technical Business Specialists. I ensured full cover for the area, whilst maintaining excellent customer service levels. My team dealt with complex customer queries involving customer accounts and problems encountered both abroad and within the UK with cash machines. Sensitive information had to be contained and both internal and external service standards met .I was transferred to work in Spain to set up a similar customer service team in Madrid. This included ensuring comprehensive process maps and procedures, forecasting required resource and likely work volumes. I organised training and frequently travelled to Madrid. to train the new team in Spain who were to take over the work as this time I was also involved in end-to-end redundancy process including selection, meetings with union and subsequent one to ones with those affected. Business management Led and implemented changes to procedures and processes for other Banks with in the Link Interchange network. Proven experience of communicating effectively at all levels both internal and external • Ensuring customer service levels are met • Appraisals and development of staff • One to ones • Organising team meetings • Represented Santander at various meetings both internal and external including Link user group meeting. • Represent Santander and raise issues on behalf of Santander with other Major Banks in the industry. • Recruitment – end to end selection process • Planning and organising daily activities by the admin teams in my areas. • High volumes of administration was also part of my day to day role including financial transactions, planning meetings and attendee’s and com • Overseeing redundancies • Built and Maintained relationships both internal and external • Maintained internal and external service standards. Abbey National - Administration 1988 – 1992 Specialist Admin Clerk dealing with customer claims with consistency and to a high standard, ensuring I was able to answer any complex customer queries and aiding the department to reach targets and service standards. Working under own initiative and prioritising day-to-day work.
- 3. Milton Keynes General Hospital – Receptionist 1987 - 1988 Receptionist in hospital X-ray department this involved greeting patients and ensuring their comfort whilst waiting for treatment. Booking in patients for various treatments and x-rays, this was sometimes a traumatic situation in the case of accidents, care and calmness was essential whilst working under pressure. Harris Furnishing accounts - Clerk 1984 - 1987 Dealing with all aspects of customer’s accounts, ensuring all orders for customers were correct and cash received during the day balanced. Banking funds and dealing with Head office queries. Face to face contact with customers and contractors ensuring any queries were dealt with quickly and efficiently. Qualifications 2008 OCR entry level 3 Maths pass 2009 OCR level 1 Maths pass Certificate in Management Studies (Santander) Mouchel Management Development Fully proficient in word, excel, access and power- point