David O'Rourke has over 15 years of experience in team management and customer service roles. He is currently a Team Manager at Convergys, where he manages 20 employees and is responsible for coaching staff, building relationships, process improvement, and ensuring high standards of service. Previously, he held supervisory roles in hospitality and retail, where he oversaw operations, staff, cash handling, and security. He has certificates in computer-aided design, English, mathematics, first aid, and manual handling.