Dragana ZDELAR-CEVIZCI has over 16 years of experience in hospitality and tourism management. She has held positions such as Assistant F&B Manager, F&B Manager, Restaurant Manager, and Sommelier. She is proficient in English, Russian, and is learning Italian and German. She has a background in tourism and hotel management education and extensive training in areas such as wine service and safety protocols. Her resume demonstrates a career focused on all aspects of food and beverage operations, personnel management, and customer service.

1. CURRICULUM VITAE
Personal information
Name and surname: Dragana ZDELAR-CEVIZCI
Gender: female
Date of birth: 21.09.1971.
Address: Pana Djukića 5, Karaburma
Place of residence: Belgrade, Serbia
Passport No: 005083103
Phone No: (+381 11) 29-79-231
Cell phones: (+381 63) 8-333-046
(+381 65) 8-333-046
E-mail: draganazc@yahoo.com
Objective
♦ A successful career in hospitality, tourism, hotel and restaurant service (management).
Professional Profile
♦ 16 Years of experience in all aspects of tourism and hospitality business, service and
management in bars, restaurants and hotels
♦ Thoroughly familiar with the multi-national working atmosphere and service of
international guests and success in working with multi-optional menus and international
cuisines
♦ Knowledge of all the details of serving food and beverage regarding total guest
satisfaction
♦ Knowledge of making international cocktails, alcoholic and non alcoholic beverages and
complete bar service
♦ Knowledge of international wines and wine service
♦ Proven quick learner ability
♦ Team-oriented with superior communication skills
♦ With strong personality and able to lead another people in a team work environment.
Education
♦ Primary school „Goce Delčev“, Zemun, Belgrade, Serbia 1978-1986
♦ Secondary economy school (tourism) „Vladimir Perić Valter“, Belgrade,
Serbia
1986-1990
♦ Economy university in Belgrade (department of tourism and hotel
management)
1990-1992
Additional trainings and courses
♦ Comprehensive Asst. Pursers Training Course onboard the Big Red Boat,
Premier Cruise Line, US
July 2000
♦ Safety training (first aid, fire fighting, human relationships), Royal
Caribbean International, Miami, Florida
April 1998
♦ Crowd Management Appropriate Training, Royal Caribbean International,
Miami, Florida
Nov. 1998
♦ Wine service and sommelier training, Royal Caribbean International,
Miami, Florida
March 2001

2. ♦ Line-Managers Shipboard Training, Royal Caribbean International,
Miami, Florida
2003
♦ Sommelier training for SERSA (Serbian Sommelier Association),
Belgrade
Dec. 2006
Job Related Experience
DUFRY d.o.o. - Belgrade
airport “Nikola Tesla” 21st
April 2014 to present
Address:
Telephone no:
Aairport Nikola Tesla, Surcin, Beograd
Position: Asst. F&B manager
Duties and responsibilities: Responsible for F&B personnel and operations of 5 bars, 2
restaurants and Business club at Belgrade airport, closely co
working with F&B manager and other head departments.
Hotel PREMIER Aqua
Promont Aqua d.o.o. 1st
June 2012 to 15th
October2012
Address:
Telephone no:
22408 Vrdnik, Fruška gora
+381 21 44 31 95; +381 21 44 46 73
http://www.promontaqua.com
Position: Asst. F&B manager
Duties and responsibilities: Consulting in F&B department of 5* hotel. Establishing of
normative, procedures, codex for F&B team. Choosing and
training of F&B personnel, closely co working with F&B
manager and other head departments. Especially in charged for
bar and wine service trainings.
Life DESIGN Hotel
Ivanium d.o.o. 1st
September 2011 to 31st
May 2012
Address:
Telephone no:
Terazije 30, 11000 Belgrade
(+381 11) 360 22 22
Position: F&B manager
Duties and responsibilities: Reestablishing food and beverage department, procedures and
processes. Establishing of new fine dine restaurant, making
menu and new wine list. Hiring and training of new personnel.
Reporting only to General manager.
San Marina
chocolates & pralines 1st
July 2010 to 4th
of Januaru 2011
Address:
Telephone no:
Terazije 30, 11000 Belgrade
(+381 11) 360 22 22
Position: Manager of chocolateria and cafeteria
Duties and responsibilities: In charged for all personnel, food and beverage preparation and
service, responsible for chocolate and praline sale as well.
Da Gino
Italian restaurant 1st
October 2009 to 30th
of June 2010
Address:
Telephone no:
Dobračina 42, 11000 Belgrade
(+381 11) 26 30 146
Position: Restaurant manager
Duties and responsibilities: Consulting, opening and establishing of new fine dine
restaurant, making menu and new wine list. Hiring and training
of new personnel.
Casino R.C. d.o.o.
Restaurant ‘’Ruski car’’ 1st
March 2009 to 1st
of August 2009
Address:
Telephone no:
Obilićeva 29, 11000 Belgrade
(+381 11) 26 326 55

3. Position: F&B manager
Duties and responsibilities: Hiring new and training of all personnel. Making new cocktail
list, wine list, food menu, pizza menu, dessert menu, kids
menu, breakfast menu and implementing new normative.
Organizing special events (like fashion shows, conferences,
wedding or birthday parties in club of Ruski car). Making
monthly reports of sale. Reporting only to General manager.
Design hotel Mr. President 1st
September 2008 to 28th
of February 2009
Address:
Telephone no:
Karadjordjeva 75, 11000 Belgrade
(+381 11) 360 22 22
Position: Project F&B manager
Duties and responsibilities: Reestablishing food and beverage department, procedures and
processes. Establishing of new fine dine restaurant, making
menu and new wine list. Hiring and training of new personnel.
Reporting only to General manager.
VIDEX group d.o.o. 15th
January 2008 to 26th
August 2008
Address:
Telephone no:
Djuriceva 26, 11000 Belgrade
(+381 11) 380 78 05
Position: Wine consultant
Duties and responsibilities: Organizing and holding wine tasting and wine presentations.
Taking care of import of foreign wines. Taking care of supplies
and stores. Training and coordinating HoReCa (sales)
managers. Close contact with costumers and restaurants.
Grand casino Beograd
d.o.o. 15th
November 2007 to 11th
January 2008
Address:
Telephone no:
Bulevar Nikole Tesle 3, 11080 Belgrade
(+381 11) 22 02 811
Position: Restaurant manager (in VIP restaurant)
Duties and responsibilities: Responsible for whole operations on the floor to keep up with
high quality on food and service maintenance and cleanliness.
Holding waiters and asst. waiters trainings. Coordinating
waiters and asst. waiters’ service and checking all food
operation service. Interacting with guests and following up with
their needs and expectations. Reporting to F&B manager.
Enoteka “Premier’’ 20th
January 2006 to 14th
November 2007
Address:
Telephone no:
Strahinica Bana 13a, Belgrade
(+38111)2910-381
Position: Sales development and training manager
Duties and responsibilities: Developing and organizing wine sale, organizing and
presenting wines with wine tasting, organizing and holding
wine courses.
Restaurant
„Stara Kapetanija“ 9th
May 2005 until 25th
December 2005
Address:
Telephone no:
Zemunski kej 8, Zemun
(+38111)316-19-65
Position: Restaurant manager
Duties and responsibilities: Reestablishing of business system, changing of menu, changing
and training of personnel, organizing supplies, to bring in
accord business of restaurant with valid rules and regulations in
restaurant business and service, financial low and sanitary
regulations
Café and pastry shop
„Mamma’s biscuit house“ 14th
February 2005 until 15th
May 2005
Address: Terazije 40, Belgrade

4. Telephone no: (+38111)3283-805
Position: General manager
Duties and responsibilities: Organizing service, supplies and daily based operation,
education of personnel, independently managing, distributing
and coordinating business.
Royal Caribbean Cruise
Line 13th
December 2000 until 20th
May 2003
Address: Miami Road 2240, Miami, Florida
Wessel: Explorer of the Seas
Position: Sommelier (from 12/12/2000 to 17/03/2001)
Duties and responsibilities: Recommendations of wines and wine service. Organizations
and holdings of wine tasting. Presentations of special wine
packages and wine presales. Taking care of weekly supplies
and storing wines in wine cellar.
Position: Asst. waitress (from 17/03/2001 to 11/12/2001)
Duties and responsibilities: Serving all drinks and sauces during meals and assisting waiter
during service cleaning section and helping waiter with set up.
Occasionally serving at the special cafe and room service.
Assist and direct the guests during emergencies.
Position: Waitress (fine dinning) (from 11/12/2001 to 14/09/2002)
Duties and responsibilities: Responsible for all food and drink services, cooperation with
assistant waiter and section head to provide excellent service
during breakfast, lunch dinner and midnight buffets.
Responsible for the set up and cleanliness of the section at all
time. Focused on wine service and knowledge in order to
increase company profit on beverage sales. Assist and direct the
guests during emergencies
Wessel: Brilliance of the Seas
Position: Waitress in specialty restaurant (from 08/11/2002 to
01/12/2002)
Duties and responsibilities: Serving food, wine and drinks even preparing some food in
front of the guests and serving at table. Preparing setup of
restaurant. Doing promotions and reservations.
Position: Assistant Maitre d’ (from 01/12/2002 to 12/05/2003)
Duties and responsibilities: Responsible for whole operations on the floor to keep up with
high quality on food and service maintenance and cleanliness.
Holding waiters and ass waiters trainings. Coordinating waiters
and ass waiters service and checking all food operation service.
Interacting with guests and following up with their needs and
expectations.
Premier Cruise Line 21st
December 1999 until 16th
September 2000
Address: 400 Challenger Road, Cape Canaveral, Florida
Wessel: Island Breeze (Big Red Boat III)
Position: Bar waitress (two months)
Barmen (five months)
Sommelier (two months)
Languages
♦ Mother tongue: Serbian
♦ Other languages: English fluent (read / write / speak)
Russian good (read / write / speak)
Italian learning
German learning

5. Computer Skills
♦ Using computers and other technical tools for modern telecommunications. Familiar with
all MS programs, Corel Draw, Photo shop and few other internet programs.
Personal interests
♦ Regarding other non professional activities I would like to mention that I like sports and
do skiing, swimming, mountain climbing and use to do paragliding and sky diving.
Note
All other diplomas, certificates and references are available up to request.

6. Computer Skills
♦ Using computers and other technical tools for modern telecommunications. Familiar with
all MS programs, Corel Draw, Photo shop and few other internet programs.
Personal interests
♦ Regarding other non professional activities I would like to mention that I like sports and
do skiing, swimming, mountain climbing and use to do paragliding and sky diving.
Note
All other diplomas, certificates and references are available up to request.