Goran Kavaja is a hotel manager with over 20 years of experience in hospitality roles including food and beverage management, waiter, bartender, and recruitment specialist. He is currently the Hotel Manager at C5 Apartments 4* Apart hotel in Belgrade, Serbia, where he is responsible for guest service procedures, staff training, and service standards. Prior to this role, he held food and beverage supervisory positions at Dufry Airport Belgrade and was the F&B Manager at Bianca Resort and Spa in Montenegro. He has also spent over 10 years working on cruise ships for Royal Caribbean, Crown Cruise Line, and Costa Crociere in waiter and bartender roles.
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1. C U R R I C U L U M V I T A E
Goran Kavaja
Beograd
Luke Vojvodića 75/11
Serbia
MOB. +381/ 64 45 27 241
E-mail: gkawaya@yahoo.com
Skype: goran.kavaja2
Personaldata:
Date of birth: 26.05.1967.
Place of birth: Belgrade, Serbia
Nationality: Montenegrin/Serbian
Marital status: married (one son, 2004)
193 cm, 95 kg
non smoker
Education:
-University of Belgrade (graduated 1994)
-LEAP (leadership ach. program) Royal Caribbean 2004
(certified cruise professional)
-USPH Trainings (Royal Caribbean Int.)
2. -STCW 95 (Royal Caribbean Int.)
-
-Safety Course (Royal Caribbean Int.)
Skills and knowledge:
-Mother tongue Serbian language
-Fluent in English, practical knowledge of French language
-Organizational skills due to managerial experience
-Good working knowledge and daily usage of:
• Microsoft Word
• Microsoft Excel
• PowerPoint
• Outlook
• Micros
-Operational knowledge of VIP services
Experience:
February 2013 - present
C5 Apartments 4* Apart hotel
www.c5apartments.com
Hotel Manager
Job Description
Creating and developing Guest Service procedures
Development and implementation of the Hotel manual and
procedures.
Train and lead 7 members of hotel staff.
Implementing and maintaining of the service standards
March 2009–September 2012
Dufry , Airport Belgrade, Serbia
www.dufry.rs
F&B Supervisor
Duties include:
3. Shift Manager
Manager on Duty
Fulfilling the F&B Manager Job role when the Manager is away.
Ensuring that inventory and cost control procedures are analysed
and kept to a minimum .
MICROS reports and revenue
Conducting meetings as required
Creating daily schedules/rotations for all members of the team.
Supervising all events/parties.
Dealing with all guest issues in a timely manner.
Ensuring that the outlets are up to the highest standard of
cleanliness.
-August 2007-May 2008 .
Bianca Resort and Spa (4*), Kolašin Montenegro
http://www.biancaresort.me
F&B Manager
Responsible for overall Bar and Restaurant operation for three
restaurant venues, two Bars, Hotel Mini bar and Pool Area Bar.
Included but not limited to stock ordering, inventory, beverage
cost, staff trainings and schedule for all members of
Bar/Restaurant team, creation and implementation of Bar menus
and recipes, HACCP implementation, initial equipment order, and
initial set up/opening of all dinning and beverage venues.
-February 2003-Aug.2007
Royal Caribbean Cruise Line
Waiter
6 contracts, 2 ships (3 contracts each ship)
First 3 contracts on Adventure of the Seas
Waiter at Portofino Italian Restaurant.
4. Next 3 contracts on Mariner of the Seas
Waiter at Main Dinning Room
Serving food and beverages.
Wine list presentation
-January 2001- December 2002
Skills Trainig Center, Belgrade
www.skills.rs
Recruitment Specialist
Selection and Recruitment for F&B Outlets.
Training for Front of House Employees (Waiters, Bartenders,
Hosts, Receptionists).
-November 1999-December 2000
Crown Cruise Line
Waiter onboard Crown Dynasty ship
2 Contracts.
Serving food and beverages at Main Dinning Room
-July 1998-february 1999:
Costa Crociere, Italy
Assistant Waiter/ Waiter
1 contract, 2 ships
Costa Romantica / Costa Classica
Serving food and beverages
-1991-1993:
Hyatt RegencyBelgrade
Bartender / Waiter
Working at Banqueting , Lounge Club, Night Club, Coffee Shop,
Italian Restaurant
Interests and Hobbies: Basketball, Voleyball,Skiing,Traveling, Music