#CU12: Making the most of not-for-profit technology trends - Ian Ryder at Connecting Up 2012
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Technology is changing more quickly than it ever has before. How can you make sure you’ve asked the right questions and you’re preparing your organisation to operate in a completely new world? Those that get it right will thrive in a sea of new opportunities and those that don’t will be playing catch up.
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#CU12: Making the most of not-for-profit technology trends - Ian Ryder at Connecting Up 2012
- 1. Making the Most of Not-for-Profit Technology Trends Presented by Ian Ryder, CEO & Founder, appiChar Australia May 2012
- 2. Today’s Presentation • About appiChar and Ian Ryder (that’s me) • Where we’ve come from – the last 50ish years • A summary of the NFP technology landscape • How it’s changing • What does it actually mean on the ground? • CRM and its impact • A quick nod to the future
- 3. About appiChar • Providing solutions to NFPs for 11 years • Work just in the NFP sector, commercially run • We only grow by having happy customers • London, Sydney, Melbourne & Canberra
- 4. supporter360 • Developed supporter360 on Salesforce platform, going in first 25 organisations now in Aus, UK, Italy, NZ
- 5. About Me • In technology world for 23 years • Started appiChar 11 years ago • Came over to Australia three years ago • Discovered the NFP sector in 1999 and haven’t looked back! http://appiboss.wordpress.com http://twitter.com/appiboss i.ryder@appichar.com.au
- 6. Some Context: The Last 50ish Years
- 7. The 2000s in NFP Tech
- 8. Three Bands of NFP Tech Thinking The pragmatic middle ground – neither overly commercial nor overly ‘open source’ Often zealous! Hopefully just right! Shareholders 1st Some amazing Held back technologies. innovation.
- 9. Bands Merging – Disruption Time! Overly- commercial time is nearly up. ‘Open’ cloud platforms – perfect blend of open source Open is the thinking, commercial reality. only way.
- 10. What’s Actually Changing? • New web development platforms – not Windows • Platform = opportunities and constraints for developers • The web should be all about the removal of constraints • Platforms as a Service (PaaS)
- 11. An Integrated best-of-breed app future Web Interface Fundraising, Finance, HR, Membership, Admin Volunteers, Core Services etc Platform Pick & choose Multiple Email Online Marketing, Fundraising Social Media Tools
- 12. ‘Shared services’ • Always been a hot topic in sector • Why? Because it makes sense…when done well • Much better use of resources, focus on reason for existing • Cloud / SaaS = shared services done beyond anything sector could do itself • When I say ‘cloud’ I mean ‘multi-tenant’ like Google or Salesforce
- 13. Multi-tenant (the non-techie version) Lick of paint? Everyone Lick of paint? At some gets it point…hopefully
- 14. Pick the right apartment block History of not falling over is useful..
- 15. So all that means… • Much faster change – at every level, orgs & humans! • Opportunities and risks in new places • Organisations HAVE to become much more tech-savvy • CEOs & senior managers HAVE to become tech-savvy • How can you set a strategy without knowing what you’re getting into? • Competitive disadvantage by not taking opportunities • Get used to an increasing pace of change – this is still new! • Just to be clear – I’m not talking about social media
- 16. ‘Cloud’ + CRM = The Big Opportunity • End of departmental silos – services, fundraising, marketing.. • One record per person – see the full picture, say right things • Automated processes, workflows, approvals etc. Case Management / Government, Funders Services Reporting Marketing & & Billing Fundraising Customer? Volunteer? Family? Partner? HR Personalised Finance Web Portal Admin
- 17. Key players in CRM space • Key platforms include Salesforce (the one we use), Microsoft Dynamics, Oracle, NetSuite • Specialist not-for-profit offerings on Salesforce (supporter360) and Dynamics (CRM4nfp) from Infoxchange (developed in Australia) • Pre-packaged offerings = lowest cost, lowest risk way to benefit from CRM (Warning: own-book-talking!)
- 18. Some modern CRM capabilities
- 19. What about the future? • Software market is changing rapidly, open cloud-based platforms will dominate • The same dynamics are at work just like mobile market – small number of BIG platforms • Think carefully before you sign up to a traditional client- server system – will it be relevant some time very soon?
- 20. Thank you! • For more information, visit: http://supporter360.net http://appiboss.wordpress.com http://twitter.com/appiboss