Slides from a webinar presented on 11-17-2020 in partership with Creato Performance Systems. The webinar covers the Critical to Quality Chart, Voice of the Customer basics, and Kano Analysis.
Slides from September 17, 2020 Webinar entitled "ABC's of Problem Solving: A3 Approach, Basic Tools, and Change Management." The slides cover the following concepts: 1. Why Problem Solving is Critical to Culture Change and Lean Transformation 2. What is A3 Problem Solving? 3. How to Properly Define Problems 4. Selected Basic Tools for Root Cause Analysis 5. Next Steps
Lean Six Sigma is a methodology that combines the methods and concepts of Lean Manufacturing with those of Six Sigma. This presentation is a basic overview of the implementation of lean six sigma. Presentation by EMS Consulting Group, Inc. www.emsstrategies.com
A retrospective looking at the implementation of Cost of Delay as a means to improve decision-making, improve the sense of urgency and encourage the breaking down of work as well as scheduling or prioritisation using CD3.
Offshore development model in 10 steps sap yardSAPYard
Recently while discussing with one of my onsite client, I
came to know that clients here are not completely aware
of how offshore functions. They believe that after they
give the business requirement, their responsibilities are
over. In short, offshore model is a Black Box to them.
They are only interested in the final deliverables and not
in how offshore get the things done.
Slides from September 17, 2020 Webinar entitled "ABC's of Problem Solving: A3 Approach, Basic Tools, and Change Management." The slides cover the following concepts: 1. Why Problem Solving is Critical to Culture Change and Lean Transformation 2. What is A3 Problem Solving? 3. How to Properly Define Problems 4. Selected Basic Tools for Root Cause Analysis 5. Next Steps
Lean Six Sigma is a methodology that combines the methods and concepts of Lean Manufacturing with those of Six Sigma. This presentation is a basic overview of the implementation of lean six sigma. Presentation by EMS Consulting Group, Inc. www.emsstrategies.com
A retrospective looking at the implementation of Cost of Delay as a means to improve decision-making, improve the sense of urgency and encourage the breaking down of work as well as scheduling or prioritisation using CD3.
Offshore development model in 10 steps sap yardSAPYard
Recently while discussing with one of my onsite client, I
came to know that clients here are not completely aware
of how offshore functions. They believe that after they
give the business requirement, their responsibilities are
over. In short, offshore model is a Black Box to them.
They are only interested in the final deliverables and not
in how offshore get the things done.
Portfolio prioritization with lean canvas and value gameBrad Swanson
Projects are too often prioritized based on opinions and politics. Use the Lean Canvas & Business Value Game for rigorous prioritization -- or SEQUENCING of projects.
Learning Objectives:
How to use the Lean Canvas to articulate critical project parameters
How to use the Business Value Game to achieve consensus on project priorities / sequencing
Kevin Holland - Rethinking service levels to suit DevOps and Agile environmentsitSMF UK
This presentation looked at helping people using or considering using DevOps and agile approaches. It explored challenges, and highlighted why traditional service level approaches are not realistic or effective with today’s software delivery approaches.
Agile and Lean support and maintenance of IT Services and Information systemsJaroslav Procházka
This presentation deals with agile and lean support and maintenance of IT services. Agile pproaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect that leads to low innovativeness and lack of proactive approach. Another current challenge perceived by companies and researchers is connection between IT and business, namely how IT contributes to business. This presentation takes a critical viewpoint of current approaches supported by facts and evidence. To solve mentioned issues, we define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. This framework respects human nature with cognitive science, motivation and typology research as solid basis. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.
Agile for IT service delivery , governance and managementMadhur Kathuria
Webinar on Agile for Service Management. For more detailed training, consulting and coaching on making your service teams agile, please contact trainings@agivetta.com
The Lean IT training provides the stimulus which is required for companies to stand out in the competitive world economy. Adoption of Lean in an organization will enable the smart usage of Information technology to enhance the business performance and improve the service levels.
Lean IT training provides critical knowledge of the principles of Lean philosophy, application of this philosophy in an IT-environment, validate their leadership of Lean methodology, and making continuous improvement using small incremental change using Kaizen.
To know more about Lean IT training worldwide,
please contact us at -
Email: support@invensislearning.com
Phone - US +1-910-726-3695,
Website: https://www.invensislearning.com
Safeabilty: Analyzing the Relationship between Safety and Reliability PlantEngineering
-What if we treated maintenance and reliability improvement like safety?
-How Would that change our focus? our tactics?
-What techniques could we apply directly from the other areas?
-How are the two the same and how are they different?
This presentation covers the entire aspects of 6 sigma quality methodology. You can have this presentation as a reference to anything related to 6 sigma. This is one of the best material to be refereed before the implementation of 6 sigma in your organization, whether it is in service sector or in manufacturing..
Portfolio prioritization with lean canvas and value gameBrad Swanson
Projects are too often prioritized based on opinions and politics. Use the Lean Canvas & Business Value Game for rigorous prioritization -- or SEQUENCING of projects.
Learning Objectives:
How to use the Lean Canvas to articulate critical project parameters
How to use the Business Value Game to achieve consensus on project priorities / sequencing
Kevin Holland - Rethinking service levels to suit DevOps and Agile environmentsitSMF UK
This presentation looked at helping people using or considering using DevOps and agile approaches. It explored challenges, and highlighted why traditional service level approaches are not realistic or effective with today’s software delivery approaches.
Agile and Lean support and maintenance of IT Services and Information systemsJaroslav Procházka
This presentation deals with agile and lean support and maintenance of IT services. Agile pproaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect that leads to low innovativeness and lack of proactive approach. Another current challenge perceived by companies and researchers is connection between IT and business, namely how IT contributes to business. This presentation takes a critical viewpoint of current approaches supported by facts and evidence. To solve mentioned issues, we define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. This framework respects human nature with cognitive science, motivation and typology research as solid basis. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.
Agile for IT service delivery , governance and managementMadhur Kathuria
Webinar on Agile for Service Management. For more detailed training, consulting and coaching on making your service teams agile, please contact trainings@agivetta.com
The Lean IT training provides the stimulus which is required for companies to stand out in the competitive world economy. Adoption of Lean in an organization will enable the smart usage of Information technology to enhance the business performance and improve the service levels.
Lean IT training provides critical knowledge of the principles of Lean philosophy, application of this philosophy in an IT-environment, validate their leadership of Lean methodology, and making continuous improvement using small incremental change using Kaizen.
To know more about Lean IT training worldwide,
please contact us at -
Email: support@invensislearning.com
Phone - US +1-910-726-3695,
Website: https://www.invensislearning.com
Safeabilty: Analyzing the Relationship between Safety and Reliability PlantEngineering
-What if we treated maintenance and reliability improvement like safety?
-How Would that change our focus? our tactics?
-What techniques could we apply directly from the other areas?
-How are the two the same and how are they different?
This presentation covers the entire aspects of 6 sigma quality methodology. You can have this presentation as a reference to anything related to 6 sigma. This is one of the best material to be refereed before the implementation of 6 sigma in your organization, whether it is in service sector or in manufacturing..
includes the followingBusiness Case InvestigationIdenti.docxannettsparrow
includes the following:
Business Case Investigation
Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
I am delighted to announce that Emily Johns will be starting at Appliance Warehouse today! Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department.
Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company's history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years
Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.
need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. list of employees who will want to interview. learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings as to not forget the topics that you want to cover.
My suggestion is at least 10 questions per person prior to the meeting. Make sure to use open-ended questions (at least 7 questions) to get the employees talking. Also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering.
Please send the questions to me for at least two of the interviews.
We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques should be used? I want to ensure that we've created software that will handle all of our users' requirements and that it is a robust system
I almost forgot to mention to also send a questionnaire out to the users of the proposed system.Should it be sent out to all employees or as a stratified or systematic sample?
18 hours ago
department in or.
Presentation for ICCA Boston on October 29, 2008.
Abstract:
The facts are all stacked against us as consultants: 30+% requirements churn for projects, with 50+% of projects completing late or failing entirely and a market mindset of instant gratification. How do small consulting companies compete in today’s environment without having to take incredible risks along the way? This is the key question facing leaders of small firms. Clients are getting harder to find in an economic climate that is eroding so we have to make every client count! To do this effectively is going to require changing the way we do business. One potential solution is use of agile practices and principles to drive an agile process.
This presentation will explore the principles and practices that drive the agile process. In particular it will look at how using an agile approach can help mitigate risk for small consulting businesses. It will also explain the potential client benefits from using an agile approach. When the vendor is providing exceptional value to the client a long-term relationship can be established which benefits both parties. From the perspective of a small consulting company these relationships are the most valuable not just from a revenue perspective, but also as references and for word-of-mouth lead generation. This presentation will describe how having an agile approach in your toolbox may be enable you to unlock additional opportunities.
The basics of Marketing Automation are presented along with three shifts that are being seen in the association/non-profit marketing market that organizations need to adopt. Several types of marketing automation programs are explained. Keys to marketing automation success involve segmentation, aligning operations to buyer behavior and using journey maps and buyer personas to better understand who you are targeting and what will entice them to take action.
Top 5 Considerations When Choosing a New HCM VendorAggregage
If you find enough companies who have succeeded and work backward to understand how each of those companies achieved that success, you start to notice that the things they considered along the path to that success are often the same. Join Patrick Sayers, president of Newcastle Research, to learn about some of the most important things successful companies consider on the path to a successful HR technology strategy.
Do you see a problem that is so obvious that everyone should see it, but they don’t? Do you have great data about a pain point for your customers, but don’t know where to go with it? In this session, we’ll talk about project briefs — what they are, and how they can be an invaluable tool for building consensus and getting your stakeholders and teams on board.
In this session, you will learn:
1) How to pull together various data points into a cohesive project brief; 2) How to use a project brief to effectively present the problem/issue; 3) And, most importantly, why a project brief isn’t the right platform for solutioning.
Presented November 29, 2018, at Quadrus Conference Center for Information Development World 2018.
Bridging the gap between quality and finance may 2013John Cachat
Quality in your organization: Is it a competitive advantage, or just another cost of doing business?
Quality and finance may not always see eye to eye, but are they really that different? Great gains can be made by quality and accounting working together when the main focus is cause and effect analysis. John Cachat, an expert in quality management system software and design, will share insight on how to more effectively open communication to get your project funded.
• Quality professionals need a better understanding of financial terms and approaches
• Finance professionals need a better understanding of Quality terms and approaches
• Everyone needs to learn how to significantly improve situations over which they have control
People and process will drive the correct application of technology. Culture will eat technology for lunch.
Many recruiting vendors think they can waltz in and woo HR and Recruiting Leaders with their next best thing technology. Not the case. Take a look at how I trained my team on understanding our clients, building the relationships, and then upselling.
Your Challenge
Service desk managers with immature service desk processes struggle with:
Low business satisfaction.
High cost to resolve incidents and implement requests.
Confused and unhappy end users.
High ticket volumes and a lack of root-cause analysis to reduce recurring issues.
Wasted IT time and wages resolving the same issues time and again.
Ineffective demand planning.
Our Advice
Critical Insight
Don’t be fooled by a tool that’s new. A new service desk tool alone won’t solve the problem. Service desk maturity improvements depend on putting in place the right people and processes to support the technology.
Service desk improvement is an exercise in organizational change. Engage specialists across the IT organization in building the solution, and emphasize how everyone stands to benefit from the initiative.
Organizations are sometimes tempted to track their work under a single ticket type. Unfortunately, the practice obscures the fact that incidents, requests, and projects require radically different amounts of time and resources, and can create the impression that IT is underperforming. Distinguish between incidents, requests, and projects, and design specific processes to support and track the performance of each activity.
Remember, the value of any IT service management (ITSM) tool is a function of the processes it supports and the adoption of those processes. The ITSM tool with the best functionality is worth little if you do not build the right processes, configure the tool to support them, and work to improve tool adoption in your organization.
Impact and Result
Increase business satisfaction.
Reduce recurring issues and ticket volumes.
Reduce average incident resolution time and average request implementation time.
Increase efficiency and lower operating costs.
Enhance demand planning.
This presentation was done at the MD&M West Conference in Anaheim, CA on 2/11/15. In it, we explain why most lean programs fail to produce lasting results, why a lean transformation model should be based on Key Process Indicators (KPI) and Key Behavioral Indicators (KBI), how strategy deployment and A-3 thinking can be used to cascade metrics and goals down to the front lines, and how to operationalize lean daily management and daily Kaizen using A-3 and the Improvement Kata
How does lean manufacturing apply to the entire supply chain? This presentation talks about the application of lean to the entire value stream. Presentation by EMS Consulting Group, Inc. www.emsstrategies.com
Lean Six Sigma is a methodology based on both Lean Manufacturing and Six Sigma. This presentation gives a brief overview and history of each methodology. Presentation by EMS Consulting Group, Inc. www.emsstrategies.com
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.