The document provides an overview and instructions for using the CrossKnowledge e-learning system. It describes the various training products available, including sessions, essentials, action tips, and videocasts. It provides details on how to access, search for, launch, and navigate courses in the system. Contact information is given for reaching support staff with any questions.

1. C ROSS K NOWLEDGE Distance Learning Solutions 12 December 2011 FRASERS CENTREPOINT E-Learning User Guide

2. CONTENT Brief Introduction to CrossKnowledge (CK) eLearning System Overview on CrossKnowledge Topic How to Access CK eLearning System? Introduction to CK How to Perform a Search / Advanced Search? How to Launch a Programme? More About CK Sessions More About CK Essentials More About CK Action Tips More About CK Videocasts Who Do I Contact When I Have a Query?

3. What is CrossKnowledge (CK) E-Learning System? The largest & most complete range of on-line training products for Management & Leadership Training Over 10,000 training products available in 11 Languages to train staff, assess progress & help with practical applications

4. Training products available include: CK Sessions 30 to 40 minutes training sessions covering key concepts, practices & managerial approaches Available in 11 languages, sessions using an inductive approach to ensure transfer of learning through the use of interactive features such systematic practical exercises. CK Essentials Written media designed to help people grasp the essentials of a technique or management concepts in just a few minutes Used for revision purposes by anyone who has previously followed a CK training programme. What is CrossKnowledge (CK) E-Learning System?

5. CK Action Tips Written media designed to help Learners put what they have learn into practice. One page document, they are practical tools designed to boost operational performance. CK Videocasts Collection of 800 3 – 6 minutes films presenting best practices & testimonials of experts & top managers, based on years of research & consultancy work. Aim to coach, assist & inspire managers at all levels What is CrossKnowledge (CK) E-Learning System?

6. Overview of CrossKnowledge Topics Personal Management Skills Management Techniques Management Fundamentals Leadership Communication Innovation / Creativity Personal Development Decision Making Time Management Stress Management Customer Orientation Project Management Developing Talent Change Management Driving Operations Managing People & Performance Selling & Negotiations Management Styles Managing People Human Resources Finance Global Business Marketing Principles Strategy Entrepreneurship Management Mechanisms Ethics & Responsibilities Supply Chain Management

7. How to Access CrossKnowledge E-Learning System?

8. To access CrossKnowledge e-Learning system, launch your web browser and key in the below web link: http://ckcontents.lms.crossknowledge.com

9. 1. Enter assigned user email 2. Enter assigned password 3. Left Click on “Login” to proceed

10. Introduction to CrossKnowledge

11. If you have login successfully, you will see the CK home page as reflected

12. To logout of CK, Mouse over & left click on “Logout”!

13. To access CK one of CK specific training products, select one of these tabs to launch the module.

14. CK Sessions are 30 to 45 minutes training sessions covering key concepts, practices and managerial approaches. Sessions are available in 11 Languages. Mouse over the “Session” Tab & left click to launch it!

15. CK Essentials are written media designed to help people grasp the essentials of a technique or management concept in just a a few minutes. They can also be used for revision purposes by anyone who has previously followed a CK training programme. Mouse over the “Essentials” Tab & left click to launch it!

16. CK Action Tips are written media designed to help learners put what they’ve learn into practice. Mouse over the “Action Tips” Tab & left click to launch it!

17. CK Videocasts are a collections of 800 3-6 minutes films presenting best practices & testimonials of top managers aim at inspiring, coaching & assisting managers at all levels to move forward in their managerial approach or leadership role. Mouse over the “Videocasts” Tab & left click to launch it!

18. NOTE: This module is currently not available.

19. At any one point of time, if you would like to start from the beginning, mouse over the “Home” Tab & left click on it!

20. Under “Tag”, you will see a list of topics that you may be interested to explore. To access a particular field of interest, simply mouse over & left click on the word to explore further. NOTE: The list is refreshed every time you re-load the CK Home Page!!!

21. You will also be able to see a list of the most accessed Sessions / Essentials / Videocast topics accessed by users all over the world. To launch any of these topics, simply mouse over the “Title”, left click on it to find out more!

22. Left click on “My Taining” to Access any of the Sessions / Essentials / Videocasts that you have bookmarked / added under your favourites. To continue any Sessions / Essentials / Videocasts that you have yet to complete. To monitor your progress of any training Sessions / Essentials / Videocasts that you have begun.

23. How to Perform A Search / Advanced Search?

24. If you would like to search for a particular Topic / Session / Essential / Videocast or area of interests, simply key in: Full / part of the Title of the Session / Essential / Action Tips / Videocast you are looking for, or The Code of the Session / Essential / Action Tips / Videocast or Key Words of Topic / Field you are exploring (To have an idea of what is available in the CK Library, please refer to the CK Learning Directory (Sessions) for more details.) Left click on ‘OK’ or simply ‘Enter’ to start search!

25. Once you have perform a search, the system will display the findings for your review.

26. You can simply scroll through the page to review the search results or opt to refine your search further by performing an advanced search by setting additional filters here!

27. Alternatively, you can also refine your search by selecting an area from the drop down menu to refine your search further. Left click on the “Drop Down Arrow” to see the list of choices.

28. Media type of the programme (Session / Essentials / Videocast) Duration of the programme in minutes A brief sysnosis of the programme Title of programme.

29. Media type of the programme (Session / Essentials / Videocast)

30. Title of programme

31. Duration of the programme in minutes

32. A brief sysnosis of the programme

33. How to Launch a Programme?

34. To launch the programme, mouse over & left click on Title of the programme, or Blue Arrow Button 1 2

35. Once you have launched a Session / Essential / Videocast successfully, you will see the Programme Summary Page

36. Media Type Selected

37. The system will also list other topics related to the field you have selected for you to consider.

38. Sysnosis of Program (in detail)

39. Key Learning Points of Programme

40. If you wish to bookmark / review this programme at a later stage, left click on “Add to My Training” to add / bookmark this programme under “My Training”. Once you have done that, you can re-visit the programme anytime by simply selecting “My Training” at the top.

41. To launch the programme, mouse over the “Launch” button & left click on it.

42. More about CK Session

43. Detailed Program outline of Selected Session. To go to a specific section of the session, mouse over the topic and left click to launch that section.

44. Left click here to toggle between detailed outline view or slide view format.

45. Volume Control & Session control panel - Play / Pause / Fast-Forward / Repeat the session.

46. You can also choose to pre-load your session to minimise interruptions of program due to lag time of your network. NOTE: Time taken for pre-loading of session is depending on the bandwidth of your network. Once the session is pre-loaded, you can play the session with no interruption.

47. To print out a copy of the session, mouse over & left click on the “Printer” icon

48. By default, all session launched are in English. To change the language of instruction to your preferred language, mouse over the “National Flag” icon & left click on the National Flag for your choiced language.

49. More about CK Essential

50. Essential Control Panel – Select / Zoom in/out / Page forward & backward / Print

51. Mouse over & left click here to: Pre-load the Essential Print out the Essential Change the Language of Essential

52. More about CK Action Tips

53. Action Tips Control Panel – Select / Zoom in/out / Page forward & backward / Print

54. Mouse over & left click here to: Pre-load the Action Tips Print out the Action Tips Change the Language of Action Tips

55. More about CK Videocasts

56. Mouse over & left click here to pre-load the videocast.

57. Mouse over & left click here to view the videocast under full screen mode.

58. Videocast Control Panel: Play / Pause / Volume Control

59. Mouse over & left click on “Subtitles” to display available languages for subtitles. To select, mouse over & left click on the language. NOTE: Videocasts are only available in English with subtitles in different languages. There is no voice-over of videocasts in other languages.

60. Who Do I Approach When I Have A Query? In-House Support (Overseas) General Managers HR / Training Manager Frasers Centrepoint Limited Norman Lee - System Administrator, FCL +65 6277 2662 ( [email_address] ) Rajeswary SP – Learning & Development Executive, FCL +65 6277 2197 ( [email_address] ) Michelle Soh – Senior Learning & Development Executive, FCL +65 6277 2672 ( [email_address] ) David Hendrick – Senior Manager, Learning & Organisational Development +65 6277 2660 ( [email_address] )

61. Conclusion “ Through learning we re-create ourselves. Through learning we become able to do something we were never able to do.” - Peter Senge -