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Critical Interface Design
Caring about more, than paying the bills




                   Lutz Schmitt
       UXcamp Europe – Berlin, May 26th 2012
                                               photo (cc by-nc) wlodi on flickr.com
Session at UXcamp Europe 2011
Would you design the electric chair?




                                       photo by lucinda devlin
It’s better to be involved, than to look away.

  What we design has always an impact.

  Most times it’s not just black or white.

    Ethical questions lurk everywhere.

          It’s OK to become paid.

 We are responsible, but for what exactly?
I've brought with me some
insights, thoughts,
opinions, insults and of
course: Venn-Diagrams!
Caring about more, than paying the bills




                                  photo (cc by-nc) wlodi on flickr.com
point of view

            Everything has an interface




DESIGN FOR CONVERSION in a nutshell
point of view

            The interface is the product




DESIGN FOR CONVERSION in a nutshell
thesis one

                User Experience is just
                 educated marketing




DESIGN FOR CONVERSION in a nutshell
Business    Value     User




           Designer
Let's face it

We work to sell more stuff

We keep the system going
Business              User
           comfort
            zone




           Designer
thesis two

            Most times we are paid for
            staying in the comfort zone




DESIGN FOR CONVERSION in a nutshell
Another aspect for my argumentation




DESIGN FOR CONVERSION in a nutshell
thesis three

       Every time we design an interface
        we’re defining universal rules




DESIGN FOR CONVERSION in a nutshell
what others came up with
                First formulation of the categorical imperative:


    “Act only according to that maxim
    whereby you can at the same time will
    that it should become a universal law.”
                                           Immanuel Kant, Groundwork of the Metaphysic of Morals




DESIGN FOR CONVERSION in a nutshell
Let’s head to the big picture




DESIGN FOR CONVERSION in a nutshell
Business              User
            Value




           Designer
Business              User
            Values




           Designer
Market Economy
Society
   Laws
Moral Codes
  Ethics
Sometimes it's easier to act ethically, sometimes not
Sometimes it's just the small things


  Gender            Male         Female




DESIGN FOR CONVERSION in a nutshell
Sometimes it's just the small things


  Gender            Male         Female     Both      Other




DESIGN FOR CONVERSION in a nutshell
last slide

               We are incredible powerful.

          Maybe we should care about more,
                than paying our bills.




DESIGN FOR CONVERSION in a nutshell
last slide (in other words)
     We already have an impact with our designs on society.

                Why not use this for something else,
              than reflecting our bosses / clients needs?




DESIGN FOR CONVERSION in a nutshell
Is UX actually just marketing?

      Do we have this power, as proposed?

  Do we have this responsibility beyond our job?

When did you leave the comfort zone the last time?

                 Are you happy?

               I try to act ethically.
Thank you!
lutz@luxux.org | Twitter @luxux



Lutz Schmitt | Senior Consultant at nexum AG

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Critical Interface Design

  • 1. Critical Interface Design Caring about more, than paying the bills Lutz Schmitt UXcamp Europe – Berlin, May 26th 2012 photo (cc by-nc) wlodi on flickr.com
  • 2. Session at UXcamp Europe 2011 Would you design the electric chair? photo by lucinda devlin
  • 3. It’s better to be involved, than to look away. What we design has always an impact. Most times it’s not just black or white. Ethical questions lurk everywhere. It’s OK to become paid. We are responsible, but for what exactly?
  • 4. I've brought with me some insights, thoughts, opinions, insults and of course: Venn-Diagrams!
  • 5. Caring about more, than paying the bills photo (cc by-nc) wlodi on flickr.com
  • 6. point of view Everything has an interface DESIGN FOR CONVERSION in a nutshell
  • 7. point of view The interface is the product DESIGN FOR CONVERSION in a nutshell
  • 8. thesis one User Experience is just educated marketing DESIGN FOR CONVERSION in a nutshell
  • 9. Business Value User Designer
  • 10. Let's face it We work to sell more stuff We keep the system going
  • 11. Business User comfort zone Designer
  • 12. thesis two Most times we are paid for staying in the comfort zone DESIGN FOR CONVERSION in a nutshell
  • 13. Another aspect for my argumentation DESIGN FOR CONVERSION in a nutshell
  • 14. thesis three Every time we design an interface we’re defining universal rules DESIGN FOR CONVERSION in a nutshell
  • 15. what others came up with First formulation of the categorical imperative: “Act only according to that maxim whereby you can at the same time will that it should become a universal law.” Immanuel Kant, Groundwork of the Metaphysic of Morals DESIGN FOR CONVERSION in a nutshell
  • 16. Let’s head to the big picture DESIGN FOR CONVERSION in a nutshell
  • 17. Business User Value Designer
  • 18. Business User Values Designer
  • 20. Society Laws Moral Codes Ethics
  • 21. Sometimes it's easier to act ethically, sometimes not
  • 22. Sometimes it's just the small things Gender Male Female DESIGN FOR CONVERSION in a nutshell
  • 23. Sometimes it's just the small things Gender Male Female Both Other DESIGN FOR CONVERSION in a nutshell
  • 24. last slide We are incredible powerful. Maybe we should care about more, than paying our bills. DESIGN FOR CONVERSION in a nutshell
  • 25. last slide (in other words) We already have an impact with our designs on society. Why not use this for something else, than reflecting our bosses / clients needs? DESIGN FOR CONVERSION in a nutshell
  • 26. Is UX actually just marketing? Do we have this power, as proposed? Do we have this responsibility beyond our job? When did you leave the comfort zone the last time? Are you happy? I try to act ethically.
  • 27. Thank you! lutz@luxux.org | Twitter @luxux Lutz Schmitt | Senior Consultant at nexum AG