A presentation providing insight into how to craft user experience, thereby building brand equity and customer loyalty. Given in Dec 2010, this presentation has examples of powerhouse brands and highlights some of the secrets to their success.
Design thinking is a user-centered way to conceive and create a successful product. Design Thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. A design mindset is not problem-focused, it’s solution focused and action oriented towards creating a preferred future. Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be—and to create desired outcomes that benefit the end user (the customer)
From insight to idea, to implementation.
Design Thinking helps us create value-driven innovation.
Lean UX secures success through testing and iterations.
These key ingredients make up a winning combination.
Lillian Ayla Ersoy, BEKK
Design-Thinking for Applications Development and Knowledge Management
Legal Tech Meets Human-Centered Design
Lee-Sean Huang and V. Mary Abraham
August 2016
Using IBM Design Thinking in Everyday Job 2017Samir Dash
IBM Design Thinking is a framework and an approach to applying design thinking at the speed and scale the modern enterprise demands.
This quick guide is has a the list of all tools and methodologies that are required to carry out a successful IBM Design Thinking session.
Design thinking is a user-centered way to conceive and create a successful product. Design Thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. A design mindset is not problem-focused, it’s solution focused and action oriented towards creating a preferred future. Design Thinking draws upon logic, imagination, intuition, and systemic reasoning, to explore possibilities of what could be—and to create desired outcomes that benefit the end user (the customer)
From insight to idea, to implementation.
Design Thinking helps us create value-driven innovation.
Lean UX secures success through testing and iterations.
These key ingredients make up a winning combination.
Lillian Ayla Ersoy, BEKK
Design-Thinking for Applications Development and Knowledge Management
Legal Tech Meets Human-Centered Design
Lee-Sean Huang and V. Mary Abraham
August 2016
Using IBM Design Thinking in Everyday Job 2017Samir Dash
IBM Design Thinking is a framework and an approach to applying design thinking at the speed and scale the modern enterprise demands.
This quick guide is has a the list of all tools and methodologies that are required to carry out a successful IBM Design Thinking session.
How satisfied are you about the impact you have in your work and life? This is a talk for UX in Antwerp, sharing my personal story & learnings. I end the presentation with questions to ask yourself on your mission, role and impact.
The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions from a number of sources. Very much the bleeding edge of our current position.
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)ux singapore
Leading UX - are you kidding me?
Facilitated by
Hsin Olive Eu
Director, HIE
Trend Micro, Taiwan
and
Mike Chou
Staff UX Designer, HIE
Trend Micro, Taiwan
2018/1/26 Design Thinking Workshop at CJJHDaniel Lee
Giving practical and simple introduction to Design Thinking to the audience. Students in Taichung Municipal Chu Jen Junior High School can learn Design Thinking as a problem solving process through the design challenge.
1 Pixel to the Left: Why Visual Design Details MatterEmily Rawitsch
Although we have all heard someone passionately declare, “UX is not UI,” visual design is a fundamental part of the user experience. Good design is in the details. It builds trust. It creates hierarchy of information. It makes buttons look clickable. It has the power to transform a functional experience into a delightful experience.
So how we can ensure that the visual details we design are brought to life as intended? Can moving an object 1 pixel to the left really make a difference? In an attempt to find a common language between designers and developers, we will discuss what details are worth fighting for versus when to let go.
Design Thinking, What I have learned in a year?Mussab Sharif
Design Thinking, What I have learned in a year?
Lessons learned from introducing Design Thinking in an Enterprise, for the 1st time
All what is shared is a personal perspective :)
Design Thinking explained with project experiences.
- What is Design Thinking
- What are the steps
- What is SAP Apphaus
- The Next View Design Experience Center Amsterdam
The 8 Principles of Design – How to Leverage the Power of Design and Turn Con...Josh Levine
From the Internet Retailer Conference (IR FOCUS) in Orlando. The session's focus was to educate retailers on how to apply the 8 principles of design in order to maximize engagement with their customers and increase conversion across all platforms in their digital shopping experience.
—
Description from IRCE Conference Guide:
The Building Blocks of Design: Taking the Basics to a New Level
IRWD Design Workshop - Feb. 10, 2014
Speaker: Josh Levine - Chief Experience Officer, Co-Founder - Ai
Color, typography, placement, organization — even white space — are the visuals that can help attract shoppers’ attention, keep them engaged with the site and intrigued with the brand, and turn them into buyers — or they can turn off or confuse site visitors, detracting from the shopping experience and the brand. In this session, hear from two experienced web experts about how to master your handling of these powerful elements in site design and turn them to your advantage.
We specialize in physical product design and engineering, and we use our lean product development approach to help customers turn their ideas into winning solutions.
Fallon Brainfood: 15 #Winning Ideas for young hopefuls seeking to enter adver...Aki Spicer
Fallon's Rocky Novak (@rockynovak) Director of Digital Development, and Aki Spicer (@akispicer), Director of Digital Strategy present 15 Things You Should Know (but aren’t likely hearing) About Starting Your Career in Advertising. Advice at the intersection of Inspiration and "Scared Straight."
@University of Minnesota Ad Club, November 2011
How satisfied are you about the impact you have in your work and life? This is a talk for UX in Antwerp, sharing my personal story & learnings. I end the presentation with questions to ask yourself on your mission, role and impact.
The first prototype of our approaches to move beyond design thinking at DNA. Touching on a number of new tools and techniques as well as theoretical positions from a number of sources. Very much the bleeding edge of our current position.
UXSG2014 Workshop (Day 1) - Leading UX (Trend Micro)ux singapore
Leading UX - are you kidding me?
Facilitated by
Hsin Olive Eu
Director, HIE
Trend Micro, Taiwan
and
Mike Chou
Staff UX Designer, HIE
Trend Micro, Taiwan
2018/1/26 Design Thinking Workshop at CJJHDaniel Lee
Giving practical and simple introduction to Design Thinking to the audience. Students in Taichung Municipal Chu Jen Junior High School can learn Design Thinking as a problem solving process through the design challenge.
1 Pixel to the Left: Why Visual Design Details MatterEmily Rawitsch
Although we have all heard someone passionately declare, “UX is not UI,” visual design is a fundamental part of the user experience. Good design is in the details. It builds trust. It creates hierarchy of information. It makes buttons look clickable. It has the power to transform a functional experience into a delightful experience.
So how we can ensure that the visual details we design are brought to life as intended? Can moving an object 1 pixel to the left really make a difference? In an attempt to find a common language between designers and developers, we will discuss what details are worth fighting for versus when to let go.
Design Thinking, What I have learned in a year?Mussab Sharif
Design Thinking, What I have learned in a year?
Lessons learned from introducing Design Thinking in an Enterprise, for the 1st time
All what is shared is a personal perspective :)
Design Thinking explained with project experiences.
- What is Design Thinking
- What are the steps
- What is SAP Apphaus
- The Next View Design Experience Center Amsterdam
The 8 Principles of Design – How to Leverage the Power of Design and Turn Con...Josh Levine
From the Internet Retailer Conference (IR FOCUS) in Orlando. The session's focus was to educate retailers on how to apply the 8 principles of design in order to maximize engagement with their customers and increase conversion across all platforms in their digital shopping experience.
—
Description from IRCE Conference Guide:
The Building Blocks of Design: Taking the Basics to a New Level
IRWD Design Workshop - Feb. 10, 2014
Speaker: Josh Levine - Chief Experience Officer, Co-Founder - Ai
Color, typography, placement, organization — even white space — are the visuals that can help attract shoppers’ attention, keep them engaged with the site and intrigued with the brand, and turn them into buyers — or they can turn off or confuse site visitors, detracting from the shopping experience and the brand. In this session, hear from two experienced web experts about how to master your handling of these powerful elements in site design and turn them to your advantage.
We specialize in physical product design and engineering, and we use our lean product development approach to help customers turn their ideas into winning solutions.
Fallon Brainfood: 15 #Winning Ideas for young hopefuls seeking to enter adver...Aki Spicer
Fallon's Rocky Novak (@rockynovak) Director of Digital Development, and Aki Spicer (@akispicer), Director of Digital Strategy present 15 Things You Should Know (but aren’t likely hearing) About Starting Your Career in Advertising. Advice at the intersection of Inspiration and "Scared Straight."
@University of Minnesota Ad Club, November 2011
Design – Your Ultimate Competitive Advantage
Technology has flattened the competitive landscape, lowered the barrier for entry. The cost of starting a business is lower than it ever before. The ability to scale globally can happen faster than ever before. Today, having a great user experience is table stakes. The start of a good experience is a well-designed experience. Zack will teach you how thinking about the design of your product through the lens of your user is your ultimate competitive advantage.
Griffin Farley helps us understand all forms of strategic planning in advertising including Brand Planning, Account Planning, Media Planning, Connections Planning, Transmedia Planning and Propagation Planning. Griffin will also cover the deliverables for each form of planning and creative examples that have leveraged the various processes.
Digital Experience Design + The Digital AgencyDavid Armano
A brief synopsis of the role of Digital Experience Design within an Agency setting. The teams behind it and the value it provides as we move from message to experience + community
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
2. Native of Kansas
Carnegie Mellon University in Pittsburgh PA
Mechanical Engineering (2002)
Masters in Product Development (2009)
7 years in engineering design & analysis
4 years in consumer product development
Interested in crafting product experience
Passionate about emotion evoking design
Aaron Pavkov MPD, PE
30. P&G’s design-led recovery
- 5 year rollout plan
- Market value doubled within 3 years to $200B
- Profit doubled and growing at 15%/yr within 6 years
- R&D spending dropped from 4.8% to 3.6% of sales
- Success rate of new-product initiatives increased 5x
“The Design of Business”, Martin, pg103
41. “Rigorous explicit thinking… limits people to conscious
thinking and hence to using just a tiny proportion of the
potential in their minds - like the ice above the water.”
-Bill Moggridge, IDEO Co-Founder
Now, there are a few questions that I’ve been asking for the past three years.
What if people loved MSA SO MUCH that they wore or even made shirts like this!
Wouldn’t it be great if we had solid answers to these questions? Answers that could have a tremendous impact NOT JUST on our bottom line, but on our ability to MAKE CUSTOMERS HAPPY? [break] That was a long, but important introduction. Now let’s get to the heart of this presentation, and that is “creating products people LOVE”.
We’ll look at some examples here of companies that really DO have products people LOVE. They all have very loyal customers who are EXCITED about their brand and products. It’s examples like the ones you’re about to see that the industrial design team is really inspired by. They know the formula for success… Is it magic?
WOW! [pause] Disney captures the imagination of both children and adults like no other company.
Radio Flyer makes riding toys for kids. This photograph of their entrance really captures the essence of what they’re all about. [pause]
A little closer to home, I often drive by these vans. They sell home security products, but why put a picture of a dad and child on the side? Guardian protection services isn’t in the security products business. They’re in the business of SELLING PEACE OF MIND.
[Read quote] The products and companies in the next slides really do design for perception, because they know it resonates with something deep inside their customers.
International Truck. [pause] Amazing design on the inside as well as the outside.
And of course, Harley Davidson -- a company and following like none other. [pause]
OXO is also very inspirational. [pause] They entered a market of $1 potato peelers with one that was $10 and somehow OXO has been a runaway success. WHAT IS IT about these products? How DID they change the value proposition for kitchen tools so dramatically?
And finally, Apple. [pause] Their goal is to make technology more human, more approachable. They invented the mouse. They created the iPod. They introduced touchscreens to the masses. They are a design and innovation powerhouse because THEY GET IT. They ABSOLUTELY make products that people LOVE. And WHAT IS AT THE HEART of Apple?
To quote Steve Jobs…
Those really are great examples… Now, we really wanted to understand what makes these companies “tick”. It’s NOT magic, but what they’re doing so well CAN BE REPEATED, in order to create products that people LOVE. [pause]
[ R E A D ] [pause] But before we unpack the secrets of their success, we need to forget about logical, left-brained thinking for a minute. We are ALL humans, and our customers are ABSOLUTELY human. When talking about products, marketing, or anything for that matter, left-brained thinking only paints HALF of the picture. Really, it’s the right-brained, emotional, visceral, intuitive, gut-level thinking that paints the rest of the picture. All of these companies are inspirational because they really seem to “GET IT”. They understand that customers are looking for something more than just a functional product – they’re looking for SOMETHING DEEPER. Their customers want products that NOT ONLY make logical sense, but the products have to resonate with the OTHER HALF of their brain as well!! In fact, their customers might not even be able to explain it with words or reason, but in their gut they know they just NEED to have it. This is the deeper level. This is where they’ve satisfied both parts of the brain. And when they take it home and it also performs well, these companies have a new believer. And pretty soon they will have a lifelong customer as well. [louder] Really, THAT is what John, Nicole, and I want for MSA. And frankly, our customers deserve no less.
The product alone with some good industrial design can do this to some extent. But today, a focus on products alone is NOT good enough. What about solutions, which was mentioned a couple times in the townhall meeting a month ago? That’s getting closer… The real bullseye here is aiming for experience. It is EXPERIENCES that are [see above]. All of the companies we looked at have created EXPERIENCES surrounding their products that makes people LOVE THEIR BRAND. And you’ll see how that really is our focus in presenting here today. The REAL KEY is the crafting of experiences that not only satisfy, but DELIGHT our customers. And believe it or not, they will LOVE giving us their money in return!!
[ R E A D ] In their book “Built to Love”, Boatwright & Cagan analyzed the stock market performance of high-emotion brands over a 10-year period. These were the Business Week “Top 100 Brands” and “World’s 50 most Innovative Companies”, companies widely recognized as connecting with customers with distinct brands and products. You can see the results here. There are a number of examples of companies that do this really well, so I wanted to share one: Proctor and Gamble
[ R E A D ] In March of 2000 P&G was in trouble because of an “ill-fated” merger with drug companies Warner-Lambert and Wyeth, a friendly takeover offer for Gillette being turned down, and other factors. They warned investors that it would see its first quarterly profit decline in 8 years, and as a result their stock fell 30% in a single day. They were in trouble and knew they had to make some major changes to the way they did business.
[ R E A D ] They brought in a new CEO, A.T. Lafley. He quickly realized that the company was investing more and more money in new products, taking longer between launches, and seeing little traction with customers. The value equation, the value P&G created for customers relative to the cost of creating that value, was very unfavorable. After getting up to speed as the new CEO, he recognized that they could not survive as a premium brand in a commoditized marketplace without creating more value for customers. They had to be more innovative and connect more deeply with customers so the customers would pay a premium for products. They did this through “Design Thinking” – creating an environment of creativity and innovation within all parts of P&G. This wasn’t just in new product development, but it was in all parts of the business. It allowed P&G to restart and fuel its engines into a great recovery Really, this is just is another way to describe what we’re talking about today.
[Read quote] And THAT is the power of design.
Steve Jobs: In most people's vocabularies, design means veneer. It's interior decorating. It's the fabric of the curtains of the sofa. But to me, nothing could be further from the meaning of design. Design is the fundamental soul of a human-made creation that ends up expressing itself in successive outer layers of the product or service.