Create a bot on Facebook messenger - Gupshup

1. Creating Chat Bots on
Facebook Messenger

2. Smart Messaging Platform 2
WHAT IS A
CHAT BOT?

3. Once-in-decade paradigm shift
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4. The problem with apps
• App discovery is difficult in a crowded app store
• User Acquisition costs are high
• Bots are the new apps
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5. 5
?
Messaging Apps are opening their APIs

6. 6As of April 2016. From statista.com

7. Facebook launches
chat bots
• Facebook launched Chat
Bots on Messenger during
F8 2016.
• Since then 10k+ developers
have built chat bots on FBM

8. FB Messenger Features
• Chatting with a bot is similar to chatting with a Facebook user
• A bot can send:
• text and images
• Structured Messages
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9. Structured Messages
• Button Template - Present simple text with options.
• Generic Template - Allows for an image, title, subtitle, description and
buttons. Supports multiple bubbles per message and displays them as a
horizontal list like a carousel.
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10. • What can a user send to your bot:
• Text and Image
• Location
• Video or audio attachment
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11. Approval process
• Facebook has a strict bot approval process
• Follow the Platform Policy section on Messenger
• What you need to provide:
• Page used to test your bot. Make sure the bot is properly connected and
functional, otherwise your submission may be rejected.
• Description and screencast of how you're using the Send/Receive API
(pages_messaging) to communicate with people
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12. Approval Process - Guidelines
• Don’t contact people in Messenger unless they've agreed to be contacted
by you
• Respect all requests by people to block, discontinue, or opt-out of using
Messenger to communicate with them.
• Don't request or share individual payment card or any cardholder data
within Messenger.
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13. Smart Messaging Platform
Tips to build a well-behaved chat bot
• Always introduce yourself
• Never leave a user hangin’
• Account for typos
• Give easy access to ‘help’
• Offer levels of customization
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14. Examples of good FB Bots
• Esther
• Where
• Hi Poncho
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15. Common reasons for rejection/removal
• Incomplete documentation
• Unexpected behaviour
• 4% of users block the bot.
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16. Gupshup is the leading bot building platform
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17. Gupshup offers tools for the entire bot lifecycle
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18. DEMO
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19. Smart Messaging Platform
Thank You!
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