Counseling involves a two-way communication process where a counselor assists an individual to make decisions about their choices. Effective counseling techniques include building rapport, identifying problems, and finding solutions. A good counselor maintains patience, confidentiality, and has qualities like being friendly, good communication skills, and the ability to help clients minimize pain and convince them to take necessary actions. Counseling is helpful for dealing with problems, but it takes a long time and is difficult to use with a wide range of people.