"HCL Consolidated Siloed Applications to Enhance Cost Savings of a Leading Financial Services Firm. Cost savings for the firm included Integration of Multiple Silos into One Platform, Providing About 28% Overall Cost Savings, Enhanced Mobility Capabilities Helped to Generate Good Traction Across Europe, the Single Customer View Of 9.16 Million Customers Helped to Build Better Customer Relationships and Experiences "

1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Cost Savings Enabled
How HCL Consolidated Siloed Applications to Enhance Cost
Savings of a Leading Financial Services Firm

2. Challenges and Expectations
• Transform IT Landscape
• Build Single Customer View
• Provide Application Support and Migration Across Different Geographies
• Create Winning Offshore Model for Long Term IT Support

3. How HCL Approached
the Problem
• Designed a Multi-Vendor Communication
Framework, Known as ‘Customer Master
Framework’
• Collaborated with the Customer to Develop a
Defined Set of Interface Processes with Clear Roles
and Responsibilities
• Developed a Single Customer View of 9.16 Million
Customers
• Designed a Collaborative Model for Application
Development (AD), Application Service and
Management (ASM) and COTS Product Selection
and Implementation
• Developed a Mobile Application, Compatible with
Multiple Carriers and Operating Systems

4. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Cost Savings
• Integration of Multiple Silos into One Platform, Providing About 28% Overall Cost
Savings
• Enhanced Mobility Capabilities Helped to Generate Good Traction Across Europe
• The Single Customer View Of 9.16 Million Customers Helped to Build Better
Customer Relationships and Experiences

5. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
What are the apparent benefits of single customer view?
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Why unified communications are necessary in today’s competitive market?
What is Collaborative Model for Application Development?
Questions
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