Aeternus Global Solutions Pvt. Ltd. is an outsourcing firm that offers business process outsourcing solutions. It was founded by entrepreneurs with over 25 years of experience in BPO operations for insurance, utilities, and finance & accounting. Aeternus currently has offices in Pune and Ahmedabad with a combined 50 seats and 50 employees serving three global clients. The company aims to optimize client processes to improve business outcomes and increase revenue through operational excellence initiatives.

2. Aeternus Global Solutions Pvt. Ltd. is a business outsourcing solution firm offering solutions to
its customers, offering improvements to businesses, end to end.
AGS Corporate Overview
Aeternus is set up by a team of first generation entrepreneurs with a vision to drive great value
across the chain of outsourced solutions for global business and are promoted and closely
mentored by BPO professionals having a collective experience of more than 25 years in running
operations in Insurance, Utilities and F&A.
Aeternus currently has leased space in Pune/Ahmedabad for a 50 seats (combined) operations.
Currently, we have three live operations in Pune and Ahmedabad catering to global Clients.
The team strength is 50 now and we have been able to increase the revenue for the clients
through various Process improvement initiatives along with our operational rigor

3. Value
Vision
Mission
•Integrity
•People First
•Customer Focus
•Ingenuity
•Zeal
•Exceeding Client Expectation, always.
•To become the world’s leading
provider of value added services &
consulting in Global outsourcing
fraternity.
AGS Corporate Overview

4. A Process should be optimized to benefit
customers while delivering positively on the
business bottom-line
AGS Corporate Overview

5. AGS Corporate Overview

6. AGS Corporate Overview
United
Kingdom,
London
Pune &
Ahmedabad,
India

7. Inbound Sales &
Marketing
Back Office
(F&A / Travel /Utilities
Customer Service
(Voice /E-mail / Chat)
Medical Transcription
Web Enabled Services Translation
AGS Corporate Overview

8. •The BUILD OPERATE TRANSFER contract would entail
we set up the captive operations for the client business
over an agreed period of time and transfers to the client
entity by an agreed date
BOT
•The concept is not a new one. However, this is one of our
unique offerings in the form of offering the best of a
captive and third party BPO offering
Virtual Captive
•The traditional offering by BPO companies in India, a
pure third part operating modelPure Play BPO
•The IT companies around the world are grappling with
overheads and costs which does not alleviate the need for
low capital investment
Technology
Platform Based BPO
AGS Corporate Overview

9. • Sales and Marketing
• Finance
• Customer Liaison
BUSINESS
• Core Operations
• Support Functions – HR / Training / Quality
OPERATIONS
• Certified Lean Six Sigma Professionals
• Experienced Project and Process Managers
PROCESS EXCELLENCE
AGS Corporate Overview

10. AGS Corporate Overview
Solution: Understanding the
requirement and scoping
Transition Workshop: Discuss &
recommend transition plan
Engagement letter and LOI
signing
Customer VOC
Kick off Transition
Go Live - BAU
Signoff with targets agreed
Stakeholder governance kickoff
Customer VOC
BAU Operations
PE Toolkit
Transformation proposals
Discussion on strategic direction
New Business
Customer VOC
Kick off transformation projects
Realize benefits
Referrals
Experiment with evolving
commercial models
Customer VOC

11. AGS Corporate Overview