SlideShare a Scribd company logo
1 © 2016 Sprinklr. All rights reserved
The Sprinklr Vision
2 © 2016 Sprinklr. All rights reserved
people never forget
people never forget
how you make them feel
how you make
them feel
© 2016 Sprinklr. All rights reserved2
3 © 2016 Sprinklr. All rights reserved
the pink slime crisis
Section 1
4 © 2016 Sprinklr. All rights reserved
March 6
Bettina Siegel starts online petition
slimeline of events
5 © 2016 Sprinklr. All rights reserved
March 14
Members of Congress write to USDA
slimeline of events
6 © 2016 Sprinklr. All rights reserved
March 15
Petition reaches 250,000 signatures
USDA changes school policy
slimeline of events
7 © 2016 Sprinklr. All rights reserved
March 20
Biggest supermarket chains
pull LFTB products
slimeline of events
8 © 2016 Sprinklr. All rights reserved
March 25
Beef processor BFI
suspends operations
slimeline of events
9 © 2016 Sprinklr. All rights reserved
Slimeline of Events
March 6
Bettina Siegel
starts online
petition
March 14
Member of
Congress write
to USDA
March 15
Petition reaches
250,000
signatures
USDA changes
school policy
March 20
Biggest
supermarket
chains pull LFTB
products
March 25
Beef processor
BFI suspends
operations
9
10 © 2016 Sprinklr. All rights reserved
the power
of one
customer
11 © 2016 Sprinklr. All rights reserved
Small Shops,
Strong Bonds
11© 2015 Sprinklr. All rights reserved
CustomerShop
11 © 2016 Sprinklr. All rights reserved
12 © 2016 Sprinklr. All rights reserved
Customer
Big Business
One-Way
Communication
13 © 2016 Sprinklr. All rights reserved
Customer Revolution
13 © 2016 Sprinklr. All rights reserved
14 © 2016 Sprinklr. All rights reserved14
brands struggle to compete
Section 2
15 © 2016 Sprinklr. All rights reserved
Store / Branch
Email
Web Phone
RadioSocial Media
Mobile Print
TV
Investor
Relations
Press
Sales Marketing
Customer
Care
Recruiting
Product
Research
Market
Research
Customer
Brand
Brand-Centric Approach
The Past:
16 © 2016 Sprinklr. All rights reserved
Social Networking
800+ sites
Mobile
3.7 billion users globally
16 © 2016 Sprinklr. All rights reserved
connected
customers
17 © 2016 Sprinklr. All rights reserved
Blogs
50x more since 2006
Customer Service
45% share bad experiences
on social networks
17 © 2016 Sprinklr. All rights reserved
new interactions
18 © 2016 Sprinklr. All rights reserved
Touchpoint
Explosion
B Front Office Functions
A Business Units
C Channels
D Geographies
A X B X C X D = X
19 © 2016 Sprinklr. All rights reserved
12
Touchpoint
Explosion
B Front Office Functions
12 Business Units
C Channels
D Geographies
12 X B X C X D = 12
20 © 2016 Sprinklr. All rights reserved
9612
Touchpoint
Explosion
8 Front Office Functions
12 Business Units
C Channels
D Geographies
12 X 8 X C X D = 96
21 © 2016 Sprinklr. All rights reserved
12
Touchpoint
Explosion
8 Front Office Functions
12 Business Units
11 Channels
D Geographies
12 X 8 X 11 X D = 1056
22 © 2016 Sprinklr. All rights reserved
12
Touchpoint
Explosion
8 Front Office Functions
12 Business Units
11 Channels
9 Geographies
12 X 8 X 11 X 9 = 9504
23 © 2016 Sprinklr. All rights reserved
89% of companies will
compete mostly on their
customer experience
24 © 2016 Sprinklr. All rights reserved
57% of executives aim to use
customer experience as a
competitive differentiator
25 © 2016 Sprinklr. All rights reserved
The Age of the Customer
25 © 2016 Sprinklr. All rights reserved
26 © 2016 Sprinklr. All rights reserved
Investor
Relations
Press
Sales Marketing
Customer
Care
Recruiting
Product
Research
Market
Research
Brand
Store / Branch
Phone
TV
Print
Radio
Social
Media
Mobile
Email
Web
Investor
Relations
Press
Sales Marketing
Customer
Care
Recruiting
Product
Research
Market
Research
Customer
Customer-Centric Approach
The Future:
27 © 2016 Sprinklr. All rights reserved
deliver consistent
and relevant
experiences
Section 3
across all touchpoints
28 © 2016 Sprinklr. All rights reserved
Store / Branch
Phone
TV
Print
Radio
Social
Media
Mobile
Email
Web
Investor
Relations
Press
Sales Marketing
Customer
Care
Recruiting
Product
Research
Market
Research
Investor
Relations
Press
Sales Marketing
Customer
Care
Recruiting
Product
Research
Market
Research
Customer
29 © 2016 Sprinklr. All rights reserved
Big Brand
Challenge
Operate
at Scale
Deliver
Experiences
30 © 2016 Sprinklr. All rights reserved
Connected Channels
Unified Data
Strategic Insights
Streamlined Communication
Enterprise Architecture
Legacy Systems Integration
Broad mobile capabilities
What’s
Required
31 © 2016 Sprinklr. All rights reserved
What’s
Required
Connected Channels
Plan, create, approve,
publish, and amplify content
across channels through a
unified core
32 © 2016 Sprinklr. All rights reserved
What’s
Required
Unified Data
Unified consumer data, past
interactions, and interests
for a single source of customer
truth.
33 © 2016 Sprinklr. All rights reserved
what’s
required
What’s
Required
Strategic Insights
Integrated and actionable
insights enable real-time,
strategic decision making.
34 © 2016 Sprinklr. All rights reserved
what’s
required
What’s
Required
Streamlined
Communication
Seamless cross-team
collaboration through one
central technology
35 © 2016 Sprinklr. All rights reserved
Enterprise Architecture
Global scalability, governance,
language, and channel support
what’s
required
What’s
Required
36 © 2016 Sprinklr. All rights reserved
what’s
required
What’s
Required
Legacy
Systems
Integration
Integration of social with
critical existing systems,
like CRM and analytics
37 © 2016 Sprinklr. All rights reserved
what’s
required
Broad mobile
capabilities
Empowered teams on the go
through broad mobile device
coverage (iPad, iPhone, Android,
Blackberry, and Windows) and deep
capabilities
What’s
Required
38 © 2016 Sprinklr. All rights reserved
Can you do these at scale?
Communities
Content
Campaigns
Collaboration
Conversations
39 © 2016 Sprinklr. All rights reserved
system of
customer engagement
Section 4
40 © 2016 Sprinklr. All rights reserved
Multiple Customer Views
Conflicting Brand Voice
Interruption-based Experiences
Driven by Efficiency and Cost Savings
Independent, Disconnected Departments
Single, Unified SystemPermission-based
Experiences
Unified Customer Views
Cohesive Brand Voice
Permission-based
Driven by Value to Customer
Purposeful, Cross-functional Collaboration
41 © 2016 Sprinklr. All rights reserved
new class of enterprise software helps
brands know people deeply, intuitively.
To create experiences customers love.
42 © 2016 Sprinklr. All rights reserved
Over 10,000 Customers
5,000 Employees
$9.1 trillion+ in Market Value
Global Financial Services
43 © 2016 Sprinklr. All rights reserved
ResultsProblem
Solution
There are millions of fans that
needs to be engaged
Using Sprinklr to look across
all of the channels and see
what’s being said without
having to go to each one
Website traffic increased
More engaged fans
44 © 2016 Sprinklr. All rights reserved
the sprinklr
storyat a glance
Section 5
45 © 2016 Sprinklr. All rights reserved
300% Growth,
3 Consecutive Years
1,000+ Employees
11 Country Offices
45 © 2015 Sprinklr. All rights reserved45 © 2016 Sprinklr. All rights reserved
Backed by:
Top-Ranked by:
46 © 2016 Sprinklr. All rights reserved
47 © 2016 Sprinklr. All rights reserved
1,100
Brands
4B+
Social Connections
77
Countries
3
Municipalities
70,300
Pieces Of Social Content Per Day
48 © 2016 Sprinklr. All rights reserved
Financial
Services
Retail Media & Ent Technology
Travel
/Hospitality
Government Healthcare
Enterprise customers across verticals:
49 © 2016 Sprinklr. All rights reserved
Retail Media & Ent Technology
Travel
/Hospitality
Government Healthcare
Enterprise customers across verticals:
4 of the Top 10 Banks
Financial Services
50 © 2016 Sprinklr. All rights reserved
Financial
Services
Media & Ent Technology
Travel
/Hospitality
Government Healthcare
Enterprise customers across verticals:
Retail
4 of the Top 7
Retailers
51 © 2016 Sprinklr. All rights reserved
Financial
Services
Retail Media & Ent
Travel
/Hospitality
Government Healthcare
Enterprise customers across verticals:
Technology
8 of the Top 10
Tech Companies
52 © 2016 Sprinklr. All rights reserved
Enterprise customers across verticals:
Apparel
Food &
Beverage
Publishing Energy Restaurants Telecomm Pharma
53 © 2016 Sprinklr. All rights reserved
Enterprise customers across verticals:
Apparel
Food &
Beverage
Energy Restaurants Telecomm Pharma
Top 4 Companies in
Magazine Publishing
Publishing
54 © 2016 Sprinklr. All rights reserved
Enterprise customers across verticals:
Apparel
Food &
Beverage
Publishing Energy Restaurants Pharma
5 of the Top 8
Telecommunications
Companies
Telecomm
55 © 2016 Sprinklr. All rights reserved
Enterprise customers across verticals:
Apparel
Food &
Beverage
Publishing Energy Restaurants Telecomm
5 of the Top 11
Pharmaceutical
Companies
Pharma
56 © 2016 Sprinklr. All rights reserved
Financial
Services
–– –– –– –– –– ––
Enterprise customers across verticals:
57 © 2016 Sprinklr. All rights reserved
–– –– –– –– –– ––
Enterprise customers across verticals:
5 of the Top
Automotive Companies
Automotive
58 © 2016 Sprinklr. All rights reserved
59 © 2016 Sprinklr. All rights reserved
people never forget
how you make
them feel
© 2016 Sprinklr. All rights reserved59
60 © 2016 Sprinklr. All rights reserved
sprinklr.com

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core_deck_updated.pptx

  • 1. 1 © 2016 Sprinklr. All rights reserved The Sprinklr Vision
  • 2. 2 © 2016 Sprinklr. All rights reserved people never forget people never forget how you make them feel how you make them feel © 2016 Sprinklr. All rights reserved2
  • 3. 3 © 2016 Sprinklr. All rights reserved the pink slime crisis Section 1
  • 4. 4 © 2016 Sprinklr. All rights reserved March 6 Bettina Siegel starts online petition slimeline of events
  • 5. 5 © 2016 Sprinklr. All rights reserved March 14 Members of Congress write to USDA slimeline of events
  • 6. 6 © 2016 Sprinklr. All rights reserved March 15 Petition reaches 250,000 signatures USDA changes school policy slimeline of events
  • 7. 7 © 2016 Sprinklr. All rights reserved March 20 Biggest supermarket chains pull LFTB products slimeline of events
  • 8. 8 © 2016 Sprinklr. All rights reserved March 25 Beef processor BFI suspends operations slimeline of events
  • 9. 9 © 2016 Sprinklr. All rights reserved Slimeline of Events March 6 Bettina Siegel starts online petition March 14 Member of Congress write to USDA March 15 Petition reaches 250,000 signatures USDA changes school policy March 20 Biggest supermarket chains pull LFTB products March 25 Beef processor BFI suspends operations 9
  • 10. 10 © 2016 Sprinklr. All rights reserved the power of one customer
  • 11. 11 © 2016 Sprinklr. All rights reserved Small Shops, Strong Bonds 11© 2015 Sprinklr. All rights reserved CustomerShop 11 © 2016 Sprinklr. All rights reserved
  • 12. 12 © 2016 Sprinklr. All rights reserved Customer Big Business One-Way Communication
  • 13. 13 © 2016 Sprinklr. All rights reserved Customer Revolution 13 © 2016 Sprinklr. All rights reserved
  • 14. 14 © 2016 Sprinklr. All rights reserved14 brands struggle to compete Section 2
  • 15. 15 © 2016 Sprinklr. All rights reserved Store / Branch Email Web Phone RadioSocial Media Mobile Print TV Investor Relations Press Sales Marketing Customer Care Recruiting Product Research Market Research Customer Brand Brand-Centric Approach The Past:
  • 16. 16 © 2016 Sprinklr. All rights reserved Social Networking 800+ sites Mobile 3.7 billion users globally 16 © 2016 Sprinklr. All rights reserved connected customers
  • 17. 17 © 2016 Sprinklr. All rights reserved Blogs 50x more since 2006 Customer Service 45% share bad experiences on social networks 17 © 2016 Sprinklr. All rights reserved new interactions
  • 18. 18 © 2016 Sprinklr. All rights reserved Touchpoint Explosion B Front Office Functions A Business Units C Channels D Geographies A X B X C X D = X
  • 19. 19 © 2016 Sprinklr. All rights reserved 12 Touchpoint Explosion B Front Office Functions 12 Business Units C Channels D Geographies 12 X B X C X D = 12
  • 20. 20 © 2016 Sprinklr. All rights reserved 9612 Touchpoint Explosion 8 Front Office Functions 12 Business Units C Channels D Geographies 12 X 8 X C X D = 96
  • 21. 21 © 2016 Sprinklr. All rights reserved 12 Touchpoint Explosion 8 Front Office Functions 12 Business Units 11 Channels D Geographies 12 X 8 X 11 X D = 1056
  • 22. 22 © 2016 Sprinklr. All rights reserved 12 Touchpoint Explosion 8 Front Office Functions 12 Business Units 11 Channels 9 Geographies 12 X 8 X 11 X 9 = 9504
  • 23. 23 © 2016 Sprinklr. All rights reserved 89% of companies will compete mostly on their customer experience
  • 24. 24 © 2016 Sprinklr. All rights reserved 57% of executives aim to use customer experience as a competitive differentiator
  • 25. 25 © 2016 Sprinklr. All rights reserved The Age of the Customer 25 © 2016 Sprinklr. All rights reserved
  • 26. 26 © 2016 Sprinklr. All rights reserved Investor Relations Press Sales Marketing Customer Care Recruiting Product Research Market Research Brand Store / Branch Phone TV Print Radio Social Media Mobile Email Web Investor Relations Press Sales Marketing Customer Care Recruiting Product Research Market Research Customer Customer-Centric Approach The Future:
  • 27. 27 © 2016 Sprinklr. All rights reserved deliver consistent and relevant experiences Section 3 across all touchpoints
  • 28. 28 © 2016 Sprinklr. All rights reserved Store / Branch Phone TV Print Radio Social Media Mobile Email Web Investor Relations Press Sales Marketing Customer Care Recruiting Product Research Market Research Investor Relations Press Sales Marketing Customer Care Recruiting Product Research Market Research Customer
  • 29. 29 © 2016 Sprinklr. All rights reserved Big Brand Challenge Operate at Scale Deliver Experiences
  • 30. 30 © 2016 Sprinklr. All rights reserved Connected Channels Unified Data Strategic Insights Streamlined Communication Enterprise Architecture Legacy Systems Integration Broad mobile capabilities What’s Required
  • 31. 31 © 2016 Sprinklr. All rights reserved What’s Required Connected Channels Plan, create, approve, publish, and amplify content across channels through a unified core
  • 32. 32 © 2016 Sprinklr. All rights reserved What’s Required Unified Data Unified consumer data, past interactions, and interests for a single source of customer truth.
  • 33. 33 © 2016 Sprinklr. All rights reserved what’s required What’s Required Strategic Insights Integrated and actionable insights enable real-time, strategic decision making.
  • 34. 34 © 2016 Sprinklr. All rights reserved what’s required What’s Required Streamlined Communication Seamless cross-team collaboration through one central technology
  • 35. 35 © 2016 Sprinklr. All rights reserved Enterprise Architecture Global scalability, governance, language, and channel support what’s required What’s Required
  • 36. 36 © 2016 Sprinklr. All rights reserved what’s required What’s Required Legacy Systems Integration Integration of social with critical existing systems, like CRM and analytics
  • 37. 37 © 2016 Sprinklr. All rights reserved what’s required Broad mobile capabilities Empowered teams on the go through broad mobile device coverage (iPad, iPhone, Android, Blackberry, and Windows) and deep capabilities What’s Required
  • 38. 38 © 2016 Sprinklr. All rights reserved Can you do these at scale? Communities Content Campaigns Collaboration Conversations
  • 39. 39 © 2016 Sprinklr. All rights reserved system of customer engagement Section 4
  • 40. 40 © 2016 Sprinklr. All rights reserved Multiple Customer Views Conflicting Brand Voice Interruption-based Experiences Driven by Efficiency and Cost Savings Independent, Disconnected Departments Single, Unified SystemPermission-based Experiences Unified Customer Views Cohesive Brand Voice Permission-based Driven by Value to Customer Purposeful, Cross-functional Collaboration
  • 41. 41 © 2016 Sprinklr. All rights reserved new class of enterprise software helps brands know people deeply, intuitively. To create experiences customers love.
  • 42. 42 © 2016 Sprinklr. All rights reserved Over 10,000 Customers 5,000 Employees $9.1 trillion+ in Market Value Global Financial Services
  • 43. 43 © 2016 Sprinklr. All rights reserved ResultsProblem Solution There are millions of fans that needs to be engaged Using Sprinklr to look across all of the channels and see what’s being said without having to go to each one Website traffic increased More engaged fans
  • 44. 44 © 2016 Sprinklr. All rights reserved the sprinklr storyat a glance Section 5
  • 45. 45 © 2016 Sprinklr. All rights reserved 300% Growth, 3 Consecutive Years 1,000+ Employees 11 Country Offices 45 © 2015 Sprinklr. All rights reserved45 © 2016 Sprinklr. All rights reserved
  • 46. Backed by: Top-Ranked by: 46 © 2016 Sprinklr. All rights reserved
  • 47. 47 © 2016 Sprinklr. All rights reserved 1,100 Brands 4B+ Social Connections 77 Countries 3 Municipalities 70,300 Pieces Of Social Content Per Day
  • 48. 48 © 2016 Sprinklr. All rights reserved
  • 49. Financial Services Retail Media & Ent Technology Travel /Hospitality Government Healthcare Enterprise customers across verticals: 49 © 2016 Sprinklr. All rights reserved
  • 50. Retail Media & Ent Technology Travel /Hospitality Government Healthcare Enterprise customers across verticals: 4 of the Top 10 Banks Financial Services 50 © 2016 Sprinklr. All rights reserved
  • 51. Financial Services Media & Ent Technology Travel /Hospitality Government Healthcare Enterprise customers across verticals: Retail 4 of the Top 7 Retailers 51 © 2016 Sprinklr. All rights reserved
  • 52. Financial Services Retail Media & Ent Travel /Hospitality Government Healthcare Enterprise customers across verticals: Technology 8 of the Top 10 Tech Companies 52 © 2016 Sprinklr. All rights reserved
  • 53. Enterprise customers across verticals: Apparel Food & Beverage Publishing Energy Restaurants Telecomm Pharma 53 © 2016 Sprinklr. All rights reserved
  • 54. Enterprise customers across verticals: Apparel Food & Beverage Energy Restaurants Telecomm Pharma Top 4 Companies in Magazine Publishing Publishing 54 © 2016 Sprinklr. All rights reserved
  • 55. Enterprise customers across verticals: Apparel Food & Beverage Publishing Energy Restaurants Pharma 5 of the Top 8 Telecommunications Companies Telecomm 55 © 2016 Sprinklr. All rights reserved
  • 56. Enterprise customers across verticals: Apparel Food & Beverage Publishing Energy Restaurants Telecomm 5 of the Top 11 Pharmaceutical Companies Pharma 56 © 2016 Sprinklr. All rights reserved
  • 57. Financial Services –– –– –– –– –– –– Enterprise customers across verticals: 57 © 2016 Sprinklr. All rights reserved
  • 58. –– –– –– –– –– –– Enterprise customers across verticals: 5 of the Top Automotive Companies Automotive 58 © 2016 Sprinklr. All rights reserved
  • 59. 59 © 2016 Sprinklr. All rights reserved people never forget how you make them feel © 2016 Sprinklr. All rights reserved59
  • 60. 60 © 2016 Sprinklr. All rights reserved sprinklr.com

Editor's Notes

  1. Removed Gradient, Changed to Blue
  2. Take from sprice