This document discusses the coordination and interactions between the front office department and other hotel departments, including accounts, human resources, food and beverage, marketing and sales, housekeeping, and stores and engineering. The front office needs to work closely with these departments on tasks like guest payments, employee hiring and training, fulfilling food and drink requests, coordinating banquets and events, compiling customer history, room cleaning and maintenance, and responding to security issues. Effective coordination between the front office and other departments is important for the smooth running of hotel operations.

1. By:-
Mrs. Himani Nikhil Batheja
Coordinating Departments
A boat doesn't go forward if each
one is rowing their own way.
Accounts Housekeeping
Engineering
StoreHousekeeping Engineering
Purchase &
Store
Marketing &
Sales
Security
Human
Resource
Food &
Beverage

2. By:-
Mrs. Himani Nikhil Batheja
Accounts / Finance
• As front office department handles guest accounts with a
complete responsibility, the staff needs to often interact with
the back-office accounting colleagues regarding:
• payment settlements
• Dues of guests or non-guests
• Discount offers, and coupons settlement
• City Ledger
• It also needs to sort out and get actual status of night auditing
with accounts.

3. By:-
Mrs. Himani Nikhil Batheja
Human Resource
• Front Office department is engaged with the HR department
to:
• interview, help shortlist them, and select the most eligible
employees.
• employee training and induction programs, salaries, leaves,
dues, and appraisals.

4. By:-
Mrs. Himani Nikhil Batheja
Food & Beverage - Restaurant
– It also keeps the track of guest’s purchases from the
restaurant, the bar, or coffee shops in the hotel. (Room
Service)
– It conveys special requests of the guest regarding food and
beverage to the F&B department.
– It deals, accepts, and reserves banquet inquiries and
coordinates them with the respective departments.
– Amenities Voucher
– VIP Arrival
– Arrival, Departure and Room change

5. By:-
Mrs. Himani Nikhil Batheja
Food & Beverage - Banquet
• The front office and banqueting department needs to interact
with each other on the concerns such as −
– Expected number of guests to attend the banquet.
– Showing directions of the venue to the unfamiliar banquet
guests.
– Posting of daily messages on felt board regarding venue,
occasion, hosts and guests.
– Settling of the city account against the banquet service for
the guest

6. By:-
Mrs. Himani Nikhil Batheja
Marketing and Sales Department
• Sales and Marketing department highly relies upon front
office inputs about the guests.
• Guest history compiled by the front office department is an
excellent source for segmenting the customers, prepare
customer-oriented packages, and plan and execute the
campaigns, Off – season sales.
• Agreement, Travel agents for credit and Airlines.
• Wash and Change

7. By:-
Mrs. Himani Nikhil Batheja
Housekeeping
• Arrivals
• Group or VIP,s (Amenities/special attention to rooms)
• Change of rooms
• O.O.O Rooms
• Occupancy Report
• Departure Notification & Minibar Check
• Room Discrepancy

8. By:-
Mrs. Himani Nikhil Batheja
Stores & Engineering
• Purchase & Stores – Supply of Stationery, forms and formats,
etc…
• Engineering – Repair & Faults etc…
• Security – Fire, Theft, Scanty baggage, Violence created by the
Guest or Staff.