RDCCI IT Internship Report

7
Kingdome of Saudi Arabia
Ministryof Education – HigherEducation
PrincessNourahbintAbdulrahmanUniversity
College of ComputerandInformationSciences
Internship
SummerSemesterof 2015
‫السعودية‬ ‫العربية‬ ‫المملكة‬
‫التعليم‬ ‫وزارة‬-‫العالي‬ ‫التعليم‬
‫الرحمن‬ ‫عبد‬ ‫بنت‬ ‫نورة‬ ‫األميرة‬ ‫جامعة‬
‫والمعلومات‬ ‫الحاسب‬ ‫علوم‬ ‫كلية‬
‫تدريب‬
Final report
Name: Sarah Abdulrahman AlNofal
ID#: 432008238
Department of: college of computer science and information (Information system)
Trained at: Riyadh chamber of commerce and industry (RDCCI)
Training start date 6/7/2015 - Training end date 7/2/2015
Submission date: 7/6/2015

Sarah AlNofal |432008238 |SummerSemesterof 2015 | Riyadhchamberof commerce and industry
ii
Acknowledgment page:
First of all , I am thankful to Allah for giving me the power and knowledge to complete training at Riyadh
chamber of commerce and industry (RDCCI) and complete this final report .
Second , our Co-Op training would not have been done without my family , I am deeply thankful to them for
most support and encouragement.
Finally, many thanks to my supervisor and friends who provide the advice to me , I will never forget this
amazing experience that's give me a lot of things I never think about it , help me to develop my personality .

iii
Executive Summary:
This report include the history of general management of information and communication technology at
Riyadh chamber of commerce and industry (RDCCI) , it is also providing a simple information about RDCCI ,
department structure and each management roles and responsibilities at IT department , all of these are
demonstrated in details.
In addition . the tasks and technique I have been learned and the problems and difficulties that encounter me .
Finally , I will describe my experience and how I benefited from the training program .

iv
Table of Contents:
1. Introduction ………………………………………………………………..………………..1
2. Organization
2.1 History …………………………………………………………………………………..2
2.2 Vision …………………………………………………………………………………...3
2.3Mission …………………………………………………………………………………..3
2.4 Information ……………………………………………………………………………...4
2.4.1 Organization Structure ………...………………………………………………5
3. Department
3.1 Department Structure ………………………………………………..…………………..6
3.2 Role and Responsibility……………………………………..…………………………...7
3.3 Assigned tasks………………………………………………..…………………………..9
3.4 Accomplished tasks ………………………………………………..………..…………10
3.5 Unaccomplished Tasks ………………………………………………..……………….11
3.5.1 Reason of Incompletion …………………………………………………………11
3.6 Problems Faced …………………………………………………………………………12
3.7 Solutions and Attempted Solutions ……………………………………….……………12

v
3.8 Experience Gained ……………………………………………………….…………….13
3.9 Skills and Techniques Gained …………………………………………………………..14
4. Student's Insight…………………………………………………………………………….15
5. Appendix …………………………………………………………….....................................16
5.1 Appendix (A) ……………………………………………………….……………………….16
5.2 Appendix (B) ………………………………………………….…………………………….17
6. References ………………………………………………………………………………….21

vi
Table of Figures:
Fig1 – RDCCI. …………………………………………………………………………..............2
Fig2 – RDCCI Organizational Structure ………………………………..……………………… 5
Fig3 – RDCCI IT Department Structure …………………….………….……………………….6

1
Kingdome of Saudi Arabia
Ministryof Education – HigherEducation
PrincessNourahbintAbdulrahmanUniversity
College of ComputerandInformationSciences
Internship
SummerSemesterof 2015
‫السعودية‬ ‫العربية‬ ‫المملكة‬
‫التعليم‬ ‫وزارة‬-‫العالي‬ ‫التعليم‬
‫الرحمن‬ ‫عبد‬ ‫بنت‬ ‫نورة‬ ‫األميرة‬ ‫جامعة‬
‫والمعلومات‬ ‫الحاسب‬ ‫علوم‬ ‫كلية‬
‫تدريب‬
1. Introduction:
(Room Online) portal Riyadh window room overlooking them to the outside world and contains the rules of
information governing the endless list of technical services provided by room has a great deal of information
and consulting legal, economic, trade and services women and young entrepreneurs and owners of small and
medium enterprises, as well as State strategies to achieve localization in the Saudization of jobs and the transfer
of technical knowledge to national hands.
Off the room through its portal to the world welcomed to communicate with the business community to
highlight the features of the national economy and the definition of the investment opportunities available in the
Kingdom in general and in the capital in particular area, the definition of foreign visitor regulations and laws in
force in the kingdom and ways and methods to establish trade and investment relationships with companies and
institutions in the Saudi market. We have focused on the Riyadh Chamber of spreading knowledge and
providing information and studied to private sector enterprises in the Riyadh region as one of its strategic goals
while providing their services also to all subscribers, researchers and other segments of society who are able to
enter through (room Online) to the new customer services at the site, which was added to the gate main room as
well as other well-known services using advanced technology applications.
Was also keen Riyadh Chamber, in its quest to keep pace with technological developments accelerating e-
government in the UK, the use of sophisticated modern techniques in transactions and interactive services,
along with its focus on the side of electronic transactions in the economic, financial and trade areas and has
been activating this communication harnessing the technical means to provide renewable and permanent IT
environment development.

2
2. Organization
2.1 History:
The Riyadh Chamber of Commerce & Industry (RDCCI) was established in 1381 A.H. as a non-governmental
in accordance to a special system and belongs, as other chambers of the Kingdom to the Council of Saudi
Chambers of Commerce & Industry. The RDCCI is a non-profit organization and its main role involves in
rendering all support and special services pertaining to private firms operating in Riyadh Area where they pay
annual subscriptions for the many services and benefits offered by RDCCI.
Fig1 – RDCCI

3
2.2 Vision
Vision:
The Riyadh Chamber of Commerce & Industry is a civil entity seeks to reinforce and support the role and
position of the work sector in Riyadh, activate its capabilities and aggrandize its resources, explore growth
opportunities and prospective developments ways encountered, restrict its growth hindrances and resolve its
problems, and to coordinate with other chambers to participate in the governmental sector in managing the
Kingdom’s economy and to develop it continuously so as to enable it to encounter international economic
variables and to impart more competitive characteristics to it regionally and internationally .
2.3 Mission:
Missionof Organization:
Representing, protecting and developing commonweal of labors sector in Riyadh which harmonizes with
the national economic common goods and society service. Strengthening the relationship and
communication among the private and public sectors and their joint co-operation along with coordinating
with the other chambers in developing the Kingdom’s economy and enhancing the investment environment
and presenting added services to its members and society.
Missionof Training:
To provide programs supporting education, training and research to prepare and qualify specialized staff
in accordance with the highest professional standards.

4
2.4 Information:
Enjoying the strategic location in the heart of Riyadh City – the capital of Kingdom of Saudi Arabia, Riyadh
Chamber of Commerce & Industry (RDCCI) ,We are now living in the Communication Era. The race towards
the quantity and quality of communication information indicates the progress and the development desired and
aimed at by all countries. It is inevitable to participate in this race.
The Riyadh Chamber of Commerce & Industry (RDCCI) Information Center attempts to achieve progress and
advanced development in compiling and disseminating special information required by businessmen and
researchers in various fields of economy. The RDCCI also aims to benefit from the abundance of domestic,
Arab and international commercial and industrial data and statistics. This special information is compiled,
organized and disseminated by the Information Center as specialized databases. Beneficiaries from different
sectors of the national economy can easily search and retrieve this information.
The Center is keen to periodically maintain and update statistical data relating to the local and foreign
economies with the aim to develop constructive relations between the Center and the private sector researchers..

5
2.4.1 Organizational Structure:
Fig2 – RDCCI Organizational Structure

6
3. Department
3.1 Department Structure:
Fig3 – RDCCI IT Department Structure

7
3.2 Role and Responsibility:
1. Put controls and instructions for the technical support department.
2. Participate in the development of technical specifications for the needs of the branch.
3. Participate in technical studies for future projects to the needs of the branch of hardware and software,
and networks.
4. Receiving reports of malfunctions own networks and computers and accessories in various units of the
branch computer and the processing and follow-up.
5. Connecting a new computers to the network.
6. Installing printers, peripherals devices and modules in renewable college.
7. Implementation of and follow-up programs, preventive maintenance and emergency computers,
peripherals and networks.
8. Maintenance of computers, peripherals and networks in the computer at the branch .
9. Provide technical support for all approved programs of work in branch.
10. Preparing and processing computers and software for the branch employees.
11. Continuous updating of operating systems and software regularly such as: - Windows update, Antivirus,
Office
12. Operation and support all systems available at the branch.
13. Creating a local network to work and linked to the external network.
14. Monitoring the network and follow-up performance and solve problems associated with them.
15. Installation of operating systems and auxiliary systems and configured to work.
16. Taking backups of storage spaces for different types of files.
17. Download software and tools for databases.
18. Training all sectors to use the E-portal and web hosting their own official.
19. Preparing the necessary studies for the development of electronic systems.

8
20. Configuring Database to confine computers and accessories in all units of the branch and the follow-up
update.
21. Preview screening of computers and accessories and make sure the extent of their powers and make the
necessary recommendations.
22. Examination and preview the new computers received and ensure compliance with the required
specifications.

9
3.3 Assignedtasks:
1. Install Microsoft Office package 2013.
2. Install Windows 7 operating system.
3. Install Microsoft project management 2013 .
4. Design signatures of the employees by using Adobe Photoshop CS6.
5. Design a poster for emergency numbers by using Adobe Photoshop CS6 .
6. Download and install (Subscriptions) trial system .
7. analysis (Subscriptions) system of RDCCI .
8. Prepare a procedural guide for the user of (Subscriptions) system.
9. update analysis documentation of Subscriptions program.
10. Inventory the assets of the Riyadh Chamber of Commerce and Industry .
11. Enter to the Montjoon web site on admin page and accept the members .
12. Search about SharePoint design.
13. Create a questionnaire to measure satisfaction of the users of (Subscriptions) trial system of Riyadh
Chamber of Commerce and Industry using Google forms.
14. Work in some technical and electronic problems such as Internet fail connection problems and Printer
problem that does not respond to print command .
15. installation of a new devises such as printers and scanners .
16. Create a folders and share it between devices of RDCCI .
17. Backup the contents of the devices then apply Format to prepare them to upgrade the used operating
system version .
18. Create an android application for RDCCI .
19. Create and design book for RDCCI accomplish fro year of 2014 .

10
3.4 Accomplished tasks:
1. Install Microsoft Office package 2013.
2. Install Windows 7 operating system.
3. Install Microsoft project management 2013 .
4. Design signatures of the employees by using Adobe Photoshop CS6.
5. Design a poster for emergency numbers by using Adobe Photoshop CS6 .
6. Download and install (Subscriptions) trial system .
7. analysis (Subscriptions) system of RDCCI .
8. Prepare a procedural guide for the user of (Subscriptions) system
9. update analysis documentation of Subscriptions program
10. Inventory the assets of the Riyadh Chamber of Commerce and Industry .
11. Enter to the Montjoon web site on admin page and accept the members .
12. Search about SharePoint design.
13. Create a questionnaire to measure satisfaction of the users of (Subscriptions) trial system of Riyadh
Chamber of Commerce and Industry using Google forms.
14. Work in some technical and electronic problems such as Internet fail connection problems and Printer
problem that does not respond to print command .
15. installation of a new devises sbuch as printers and scanners .
16. Create a folders and share it between devices of RDCCI .
17. Backup the contents of the devices then apply Format to prepare them to upgrade the used operating
system version .

11
3.5 Unaccomplishedtasks:
1. Create an android application for RDCCI .
2. Create and design book for RDCCI accomplish fro year of 2014 .
3.5.1 ReasonofIncompletion:
1. Create an android application for RDCCI : because we still don’t have the skill to program in
android framework and there is no enough time to learn .
2. Create and design book for RDCCI accomplish fro year of 2014 : because there is a special
condition and roles of writing books , that’s we did not have learn about it and the training organizer
is too busy to learn us .

12
3.6 Problems Faced:
Problem 1:
I faced problem with analysis (Subscriptions) System of RDCCI because it is my first time to analysis system
then write documentation .
Problem 2:
I faced problem with format process of devices because it is my first time and there is an important files I am
afraid of lose them.
3.7 Solutions and Attempted Solution:
Solution 1:
Try to revision from slides that we have learned before about analysis basics and take basic steps from training
organizer to start work.
Solution 2:
Visit site of format program to know about process and how to Make sure files will not delete it .

13
3.8 Experience Gained:
- SharePoint design basics.
- Maintenance and dealing with hardware .
- How to analysis systems then write documentation analysis.
- How to collect requirements from users.
- How to deal with networks .
- How to deal with work team .
- How to depend on myself to find answers that I need .
- The best way to learn and improve my IT skills.

14
3.9 Skills and Techniques learnt:
1- How to analysis systems and comparison between different versions of the same system.
2- learn about basics of SharePoint designer .
3- Accuracy and solve problems in less time possible .
4- Searching skills .
5- How to format devices through software program called ( ACRONIS true image 2015) .
6- How to backup the devices contents .
7- Do all work in fastest way possible.
8- Ability to updating operating system
9- Ability to deal with Microsoft publisher .
10- How to add a new computer on the network .
11- Ability to deal with printers.
12- Ability to deal with shared file .
13- Time management and team work.
14- Know how to deal with the Outlook program and the inclusion of signatures and edit.
15- Learn how to fix breakdowns in the basic cable network by identifying unemployed port number .
16- How to clean devices through removing temporary files in three ways.
17- learn the way of Inventory the assets through the verification and conformance.

15
4. Student’s Insight:
During my training I have learned many interested things related to my major, my personality and learning
about work a lot of things such as the communication with employees and how to discover the problem and
solve it in proper way as team work. It was a good chance to expose to the work environment that I will have to
face and practice after I graduate. In my point view, 120 hours is not enough to learn everything but at least I
can see how the work is going on.

16
5. Appendix:
Appendix (A): (RDCCI Training Plan)
Ladies Branch database:
1. Ladies Branch current database analysis.
2. update the database in the light of the results of the analysis.
3. database experience.
4. Prepare a procedural guide for the user
5. Prepare a procedural manual for the programmer.
Ladies Branch procedures in organizing events system:
6. Ladies Branch procedures in the organization of current events analysis system.
7. developing an electronic system to regulate the activities of the ladies branch.
8. set up a procedural guide for the user
9. preparing a procedural manual for the programmer.
10. Provide technical support services( maintenance, systems, devices ... etc..).
11. The most common solution to the technical support problems.
12. Preparation of network addresses (IP address).
13. solve the most common network problems.

17
Appendix (B): (Weekly Reports)
Student Name Sarah AlNofal Student ID 432008238
Training
Organizer
RCCI: Helalah abutayah
PNU : Dr. Saima Abdullah
Department name The Technical Division
Department
Supervisor
Dr. Saima Abdullah
Week no 1 Start date 7/6/2015 End date 11/6/2015
Accomplished
Tasks
- The inclusionof the updatedsignaturesof the employeestheneditthemaccordingtothe
desire of the employee.
- Create a questionnaire tothe usersof (Subscriptions) trial system of RiyadhChamberof
Commerce andindustry usingGoogle forms.
- EditImagesfrom the (Subscriptions) trial programtobe addedto the questionnaire using
PIXLREditor online.
- Solve printerproblemthatdoesnotrespondtoprintcommand.
- Sharingthe printerbetweentodevices.
- Sharingthe filesbetweentodevices.
- Create a presentationof the achievementsof RiyadhChamberof Commerce using
PowerPoint.
- Inventorythe assetsof RiyadhChamberof Commerce andindustry .
Skills
Acquired
- Abilitytodeal withprinters.
- Abilitytodeal withsharedfile.
- Time managementandteamwork.
- Knowhowto deal withthe Outlookprogramandthe inclusionof signaturesandedit.
- Learn howto fix breakdownsin the basiccable networkbyidentifyingunemployedport
number.
- How to cleandevicesthroughremovingtemporaryfilesinthree ways.
- learnthe way of Inventorythe assetsthroughthe verificationandconformance.
Knowledge
Used
- Usedmy ownself knowledgetosolve some problem.
- Knowledgetodeal withwindowsXp&7 .
- Knowledgetodeal withGoogle forms.
- Knowledgetodeal withMicrosoftoffice programs.
- knowledge of dealingwithnetworksandcreate sharedfoldersbetweendevicesthathas
beenlearnedin the course (the basicsof computernetworks)inthe university.
Meetings
- Meetingwiththe Presidentof the HumanResourcesDepartmenttoidentifythe
conditionsandregulationsandpaperworkrequiredof the studentduringthe training
period
- Meetingwiththe Presidentof the technical sectiontogettoknow the tasks requiredand
the mechanismof trainingandthe nature of workinthe technical section
References - Youtube .
- Search engine .

18
Training
Organizer
Department
Supervisor
Dr. Saima Abdullah
Accomplished
Tasks
- Downloadandinstall (Subscriptions) trial system.
- Backup the contentsof the devices.
- Format the devicestoprepare themtoupgrade the usedoperatingsystemversion
- Install Windows7operatingsystem
- The installationof anewprintertothe Basicdevice thenSharingthe new printerbetween
devices.
- Designa posterforemergencynumbers .
- Complete Inventory forthe assetsof the RiyadhChamberof Commerce andindustry .
- Downloadvideosthenconvertthemtoanotherformula .
- Solve printerproblemthatdoesnotrespondto printcommand.
- Solve networkproblembyidentifyingportnumber.
Skills
Acquired
- Searchingskills.
- How to formatdevicesthroughsoftware programcalled( ACRONIStrue image 2015) .
- How to backupthe devicescontents.
- Do all workin fastestway possible.
- Abilitytoupdatingoperatingsystem
- Abilitytodeal withMicrosoftpublisher.
- How to add a new computer on the network .
Knowledge
Used
- Knowledgetodeal with Adope photoshop .
beenlearnedinthe course (the basicsof computernetworks)inthe university.
Meetings - Meetingwithsupervisortodeterminethe tasksbetweenteam.
References
- Data communicationandnetworkingbook
(http://www.slideshare.net/abdurrehmanabdurrehman391/4-data-communications-and-
networking-behrouz-a-forouzanfourth-editiona4)
- ACRONISsite ( http://www.acronis.com/en-eu/personal/pc-backup/)
- Free VideoCutterJoiner( http://free_video_cutter_joiner.en.softonic.com/)
- PIXLReditorsite ( http://pixlr.com/editor/)

19
Training
Organizer
RDCCI: Helalah abutayah
Department
Supervisor
Dr. Saima Abdullah
Accomplished
Tasks
- complete The inclusionof the updatedsignaturesof the employees.
- complete Backupthe contentsof the devices.
- complete Formatthe devicestoprepare themtoupgrade the usedoperatingsystem
version.
- Solve printersproblemthatdoesnotrespondtoprintcommand.
- Sharingthe printersbetweentodevices.
- Create a folderandshare it betweendevices.
- Install Windows7operatingsystem.
- Download&Install Microsoftprojectmanagement2013 .
- analysis(Subscriptions) systemof RDCCI .
- Work insome technical andelectronicproblemslikeinternetconnectionproblems.
- update analysis documentationof Subscriptionssystem.
Skills
Acquired
- How to analysissystemsandcomparisonbetweendifferentversionsof the same system.
- learnaboutbasicsof SharePointdesigner.
- accuracy and solve problemsinlesstime possible .
Knowledge
Used
beenlearnedinthe course (the basicsof computernetworks)inthe university.
- Knowledgetodeal with SharePoint.
Meetings - There isno meetingthisweek
References
- Microsoftofficial site ( http://www.microsoft.com/)
- Microsoftprojectmanagement 2013 ( https://products.office.com/en-
us/project/project-professional-2013-desktop-software)
- Searchengine
- SharePointsite ( http://www.microsoft.com/ar-sa/download/details.aspx?id=35491)

20
Training
Organizer
Department
Supervisor
Dr. Saima Abdullah
Accomplished
Tasks
- Enter tothe MONTIJOON website onadminpage andaccept the members.
- Maintenance Laptops,removingtemporaryandharmful files,andinstall antivirus
software .
- complete Backupthe contentsof the devices.
- complete Formatthe devicestoprepare themtoupgrade the usedoperatingsystem
version.
- Solve printersproblemthatdoesnotrespondtoprintcommand.
- Download&Install Microsoftoffice package 2013 .
- Download&Install antivirusprograms( AVAST) .
- Download&Install cleanerprogram( ccleaner ) .
- Work on DFD diagramthat explainprocessof updating Website.
Skills
Acquired
- How to maintaindevises.
- How to draw DFD diagraminefficientway.
- How to beinganadminon website andaccept users.
-
Knowledge
Used
- Knowledgeof beinganadministrationof site ,andhow to extractinformationfromsite to
the database .
- Knowledgethathave beenlearnedincollegeaboutDFDdiagrams
Meetings - There isno meetingthisweek .
References
- MONTIJOON site ( http://montijoon.sa/Arabic/Pages/default.aspx )
- AVASTsite ( https://www.avast.com/ar-sa/index )
- CCLEANER( https://www.piriform.com/ccleaner/download )
- Microsoftsite ( http://microsoft-office.en.softonic.com/ )

21
6. References
1. CCleaner- Download.(n.d.).RetrievedJuly3,2015, from https://www.piriform.com/ccleaner/download
2. Free VideoCutterJoiner.(n.d.).RetrievedJuly3,2015, from http://free_video_cutter_joiner.en.softonic.com/
3. Hoffer,J.,& George,J.(1999). Modernsystemsanalysisanddesign(2nded.).Reading,Mass.:Addison-Wesley.
4. MicrosoftOffice 2013. (n.d.).RetrievedJuly3,2015, from http://microsoft-office.en.softonic.com/
5. Microsoft– Official Home Page.(n.d.).RetrievedJuly3,2015, from http://www.microsoft.com/
6. ProjectProfessional 2013. (n.d.).RetrievedJuly3,2015, from https://products.office.com/en-
us/project/project-professional-2013-desktop-software
7. SharePointDesigner2013. (n.d.).RetrievedJuly3,2015, from http://www.microsoft.com/ar-
sa/download/details.aspx?id=35491
8. Whitten,J.,& Bentley,L.(1998). Systemsanalysisanddesignmethods(4thed.).Boston,Mass.:Irwin/McGraw-
Hill.
9. Youtube.(n.d.).RetrievedJuly3,2015, from http://www.youtube.com/
10. Forouzan,B. (n.d.).4data communicationsandnetworkingfourthedition.RetrievedJuly3,2015, from
http://www.slideshare.net/abdurrehmanabdurrehman391/4-data-communications-and-networking-behrouz-a-
forouzanfourth-editiona4
11. ‫العالم‬ ‫في‬ 1# ‫الفيروسات‬ ‫مضاد‬ .‫.أفاست‬ (n.d.).RetrievedJuly3,2015, from https://www.avast.com/ar-sa/index
12. ‫.الرئيسيـــة‬(n.d.).RetrievedJuly3,2015, from http://montijoon.sa/Arabic/Pages/default.aspx
13. ‫بالرياض‬ ‫الصناعية‬ ‫التجارية‬ ‫.الغرفة‬(n.d.).RetrievedJuly3,2015. , From
http://www.riyadhchamber.org.sa/mainpage/Pages/homepage.aspx

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