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Proactive Project Management w/Machine Learning

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January, 2018 North Coast HDI Chapter Meeting. Learn more on our website: www.ncchdi.org

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Proactive Project Management w/Machine Learning

  1. 1. Achieving Proactive Problem Management with Machine Learning Deepak Poornachandra Technical Product Manager
  2. 2. 78% Turning to A.I. for help 80% I&O Leaders need NEW APPROACH to tooling Source: BMC Survey of 1000+ senior IT professionals, Aug/2017 Survey says…
  3. 3. Source: insidebigdata.com Just consider the data
  4. 4. “Artificial Intelligence” vs. “Machine Learning” • AI = machine simulates human behavior and decision making • ML = machine gets better at task or tasks with experience without being explicitly programmed Most analytics in IT are backed by Machine Learning, not Artificial Intelligence
  5. 5. © Copyright 2017 BMC Software, Inc. BMC Confidential—Internal Use Only THE PROBLEM WITH PROBLEM MNGMT PROBLEM MANAGEMENT Service Level Management Service Modeling Event Management Root Cause Analysis
  6. 6. PROBLEM STATEMENT 1000s or 10,000s of tickets monthly Common problems drive most incidents Problem identification hampered by poor categorization Manual analysis ineffective, slow and VERY costly
  7. 7. © Copyright 2017 BMC Software, Inc.7 Tickets Performance Management Infrastructure & Application Issues Machine Agents Device & Service Issues Human Agents User Issues What you see Where the problems are Incidents Incidents Problems, Incidents & Tickets
  8. 8. © Copyright 2017 BMC Software, Inc.8 Tickets Performance Management Infrastructure & Application Issues Machine Agents Device & Service Issues Human Agents User Issues Incidents Incidents Problems, Incidents & Tickets Unstructured Data Properties, Categorizations, Descriptions Visibility
  9. 9. © Copyright 2017 BMC Software, Inc. Data quality, context and visibility lacking 9 What the data looks like Impact? Systemic? Blind Spots? Responsible? Preventable? What you need to know Inaccurate Incomplete Missing Unhelpful “Other”
  10. 10. © Copyright 2017 BMC Software, Inc. Evolution of solution approach 10 Manual Text Mining Automated Natural Language Processing Service Models & App Context Service, Performance and Business data Association
  11. 11. Demo
  12. 12. BMC Confidential – Subject to Change JOURNEY TO REAL TIME AND AUTOMATED NOTIFICATION Supervised Offline Analysis Manual Problem Ticket Creation Unsupervised Real-time Analysis Automated Problem Ticket Creation Model Creation
  13. 13. BMC Confidential – Subject to Change Automated Analytics FUTURE? – AUTOMATED, UNSUPERVISED, MODEL-LESS ANALYSIS My profile does not include my mobile number. Can you please add mobile number … My team needs access to Oracle as well as the ability to run reports… My #profile does not include my mobile number. Can you please #add #mobile #number … My team needs #access to #Oracle as well as the ability to run #reports… SGE:infaprod reported application collection status: failure bmc- pm3000026w: timeout SGE:infaprod reported #application collection status: #failure bmc- #pm3000026w: #timeout Route Assign Remediate Investigate #failure #failure #failure #failure #failure #failure #failure #failure #access #access #access #access #access #access
  14. 14. © Copyright 2017 BMC Software, Inc.
  15. 15. BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500®. ABOUT BMC BMC, BMC Software, the BMC logo, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered or pending registration with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2016 BMC Software, Inc.

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