vCloudOne is a shared or dedicated cloud computing environment provided by Belgacom and ConXion that allows customers to build secure, multi-tenant virtual datacenters. It utilizes VMware virtualization technologies like vSphere and vCloud Director to pool resources across physical servers in two redundant datacenters and expose them via a web portal. Customers can deploy their own virtual servers and manage networks/security within a vContainer, and Belgacom handles the physical infrastructure and provides a 99.9% SLA. ConXion assists with configuration, management within the virtual environment, backup/restore, and optional application management and helpdesk support.