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Hanssens Telecom
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- 2. Historiek 1991 • Oprichting van ‘Hanssens Telecommunication’ 1992 • Partner van ‘Matra Communication’ huidige Aastra 2001 • Overname van Matra klanten West- en Oost-Vlaanderen 2002 • Verhuis naar kanaalzone te Roeselare 2003 • ‘Hanssens Telecommunication’ wordt ‘Hanssens Telecom nv’ 2005 • ISO 9001 Certified 2009 • +900 systemen 2011 • Prince II Certified 2
- 3. Wat is onzemissie? Het bieden aan professionele gebruikers van een stabiel communicatieplatform dat klaar is voor de toekomst. Dit communicatieplatform integreert alle huidige en toekomstige communicatiemiddelen. 3
- 4. Wat is onzevisie? “Unified Communication, namelijk de integratie van voice (telefoongesprekken, conferentiegesprekken…) en data (documenten, spreadsheets, instant messaging, e-mail, outlookkalender, videoconferencing, etc.), zal de komende jaren even sterk de manier van zaken doen veranderen als e-mail gedaan heeft begin 2000.” (Gartner) 4
- 5. Wat zijn degemaakte strategische opties voor 2011 ? • Unified communications : databasekoppelingen, presence, recording • IP- en SIP-telefonie • Intelligente routering + callcentertoepassingen • Mobile communication • Videoconferencing (Polycom) 5
- 6. Referenties INFRAX Vlaamse gemeenschap Provincie West-Vlaanderen Lokale Politie: Knokke, Mira, Midow, … Gemeenten: Knokke , Koksijde, Bredene, Wielsbeke, Erpe-Mere, … Intercommunale Leiedal Bond Moyson Berry Floor Brenntag Groep Vandecasteele Renson Group Galloo Clarebout Potatoes 6
- 7. Referenties KATHO Ardo De Kinkhoorn Vero Duco OCMW’s: Veurne, Bredene, Knokke-Heist, Tielt, … Westlandia Decospan Valvan / Vascon / Van Dommele Verkindere Howest Mc Three Carpets Athena Graphics CLB 7
- 8. Aastra Solutions, Evolution& Innovation © Aastra – 2011
- 9. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
- 10. Unified Communications - Collaboration © Aastra – 2011
- 11. Aastra UC :multimedia communications Voice Chat Video Presence Management SMS Mail © Aastra – 2011
- 12. Aastra UC :standard features CTI or Softphone, CTI with any type of phone Easy call controll Centralization of enterprise directories • Scheduled synchronization with : > Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAP Contact lists : private, public • Shared Logs i.e. Boss/Secretary Call logs • Missed calls, even if not connected • Message waiting indication VM © Aastra – 2011
- 13. Aastra UC :standard features clients 02 247 68 69 Drag & Drop numbering Copy / Paste numbering With number “clean up” : • text : +32 / (473) ... Select Number or more !! Dial from any document, email, web page, web search engine, call log … use drag & drop or copy/paste © Aastra – 2011
- 14. Aastra UC :standard features Presence management, 3 types of presence : • Telephony • TWP-status • Exchange & Lotus Notes © Aastra – 2011
- 15. Aastra UC Presence management, Choosethe best way to communicate according the status of your contact : • Click&Dial • E-mail • Chat • SMS • AudioShare • VideoShare © Aastra – 2011
- 16. UC Client :standard features Presence management : Management of incoming calls • Create rules • Manage rules : > Activate/desactivate rule > See actual status rules © Aastra – 2011
- 17. UC Client :standard features Presence management : Current device > Create your virtual office(s) or desk(s) > Decide which to use > You appear to be in the office for the called party > Automatically route your incoming calls to your virtual office or desk current device © Aastra – 2011
- 18. Why Aastra forUnified Communications? Strengths: All-in-one solution • Simple infrastructure • Easy Administration Modular, adapted to each user needs Multi-language “Adobe AIR” version or “HTML” version Integrated conversation recording Audio & Video Conferencing Application sharing Innovative Integration in desktop environment thanks to Web services Evolutive thanks to chosen technology : XMPP Attractive pricing © Aastra – 2011
- 19. Aastra UC :ROI Server based system : • 1 server for all services, centralized management • Open standards : SQL, ODBC, LDAP, Web Services XML, … • Market players : Exchange, Lotus Notes, Active Directory, OCS, … • Market trends : VMWare, TSE, Citrix, … d NO client : • OS independent • NO installation on client • NO maintenance on client Easy deployment & management © Aastra – 2011
- 20. Aastra UC :system architecture Server based system, no client installation required twp-servertws_callerTWS_Loader.exe Communication Server « UC Server » LAN/WAN Communication Gateway Easy deployment & management © Aastra – 2011
- 21. UC in anutshell © Aastra – 2011
- 22. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
- 23. Wat is intelligenteroutering? © Aastra – 2011
- 24. Examples of usage: Customer Services • call origin recognition, throughout the different sites • Different opening hours • Overflow throughout lot of services • Permanent services, external permanency “Jukebox” • Many different welcome messages depending hour of day and sites European emergency center • chemical disasters, • monitored transfer of international calls to local permanency Order intake • Automated exhaustive customer identification and number look up • Skill based routing based on database information • International calls Self service : • Follow-up status purchase and delivery • Meterstanden electriciteit, gas, water, …. © Aastra – 2011
- 25. On-demand Conferences /Outbound IVR New feature, initial Need The initial request: • A power plant security agent calls the emergency number • The ACP server simultaneously dials two persons > One fireman and one nurse, needs to confirm by “ # ” • Each person who answers is instantly put in a conference with the others +++ Fireman Security agent ACP server Nurse © Aastra – 2011
- 26. On-demand Conferences /Outbound IVR Examples of Usages (1/2) On-demand conference usages: • Emergency number : > Possibility f.i. to ring multiple numbers at a time for each skill and add in conference only the first one who answers and confirms, … > Activate presence via simple dial in nr • Subway stations monitoring from a control center: > A control agent clicks on the subway map and instantly enters in a conference with interphones of the station • Complex call transfers: > "Transfer" a caller to one person by ringing multiple numbers simultaneously and establish a conference with the first one who answers and confirms © Aastra – 2011
- 27. On-demand Conferences andOutbound IVR Examples of Usages (2/2) Outbound IVR usages: • On-site technicians notification: > Upon arrival of an e-mail, send an outbound voice call to a technician, play text-to-speech messages and gather DTMF input • B2C IVR: > Play IVR notification to customer when his magazine subscription has to be renewed • Integrated through Web Services in the company’s back office • Possibility for the customer to renew his subscription thanks to DTMF confirmation > Play password over the phone in order to secure customer identification on a website •… © Aastra – 2011
- 28. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2011
- 29. IP DECT © Aastra – 2011
- 30. IP DECT architectureoverview Remote site 1 Central Network Management LAN Benefits : • 100% Aastra equipment • Re-use existing Aastra DECT sets • Best of 2 worlds • Easy deployment WAN • Use data cabling • PoE • Same coverage DECT • Localisation sets • Call By Name ISDN Aastra 5000 ISDN Remote site 2 © Aastra – 2011
- 31. IP DECT :enhancements Usage • New A6xxd mobile phone ergonomics • Access to the Aastra 5000 LDAP directory during the communication • Personal directory management with synchronization on a PC phonebook. • Enhanced audio quality (DECT XQ) in environments with metal obstacles • Written messages between DECT A6xxd mobiles Architecture • DECT XXL: up to 2048 base stations and more than 4 500 mobile phones • Increased security: OMM redundancy © Aastra – 2011
- 32. IP DECT :enhancements Advanced services • Alarms notification • Location of phones • OMM openess (XML Interface) > for third party applications (alarms, messages, location) © Aastra – 2011
- 33. IP DECT :Alarm notification Events DECT Notification Fire detection, sensors, patients calls,… Free or busy phone, hunting groups Acknowledgement Administration, notification follow-up, archiving © Aastra – 2011
- 34. IP DECT :users location Real time mobile phones supervision Aastra 6xxd • Global or detailed building plan Users movement log Emergency call traces • PC alarm ring toggle • Alarm processing scenarios (e-mail, calls, etc.) • Emergency call log Statistics Archiving Web server access, © Aastra – 2011
- 35. IP DECT :Benefits Users mobility inside the Enterprise • Radio coverage (roaming +handover) • Remote sites (no gateways required) Users reactivity • Industrial process: alerts in the industrial chain • Hospitals: patients supervision Increased users security • Isolated worker assistance services • Simplified location of users • Alerting of people near the user • Faster reaction Tracking, bvb nachtbewaking © Aastra – 2011
- 36. Thank you! © Aastra – 2011