This document discusses 5 key factors for chatbots: audience, objective, mapping, matrix, and training. It covers how to establish clarity, concision, and tone for the audience. The objective is to write for results by discovering customer needs. Mapping involves non-linear journeys and training phrases. Training involves analyzing data from platforms like Dashbot and Chatbase. The goal is to create chatbots that can handle a variety of tasks like answering FAQs to help customers.

1. TM
Now we’re talking

2. 5 Key Factors
Audience
Objective
Mapping
Matrix
Training

3. Audience
Clarity
Chatbot: The folder was on the bus, but now it’s gone.
OR

4. Audience
Concision
Okay, now that we’ve got the subject of clarity squared away,
let’s move on to the critical topic of being quick and concise.
Less is more.

5. Audience
Tone
The tone is the x-factor that makes your bot
feel familiar, friendly, and appealing.

6. Objective
Write for results. Discover unmet needs and customer
expectations.

7. Mapping Non-linear journey & training phrases

8. Why NLP/NLU
“tech jargon blah blah blahhh” In english
“in simple terms…”
WTF is a widget
{simple terms, widget explanation}

9. Mission
100% Livechat
< 25% Livechat
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$75 Million call center expenses
$18.5 Million in call center expenses
(The path to AI & NLP using Botcopy)
Chatbot
Botcopy Clients:
Best Practice
Cut cost
Boost Profits
Delight Customers

10. Hello Hey
Choose from one of the
following items:
Schedule a demo
Live chat here
Email
Welcome to Botcopy!
Here is some example text to
keep you reading and for my
ability to size correctly
Schedule a demo
Write your message...
Not on my watch.
Where is Iron Man?
Are you an avenger?
Enter the marvel universe
JARVIS
Good morning. It's 7 A.M. The weather in
Malibu is 72 degrees with scattered
clouds. The surf conditions are fair with
waist to shoulder highlines, high tide will
be at 10:52 a.m. Anything else?
Does Iron man Die?
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Hello Hey
Choose from one of the
following items:
Schedule a demo
Live chat here
Email
Welcome to Botcopy!
Here is some example text to
keep you reading and for my
ability to size correctly
Schedule a demo
Write your message...
FAQ’s:
Issue with an ongoing order
Cancel my order
Account Settings
Uber Eats
Hi, how can I help today? Feel free to
type or tap some of the
FAQ’s below.
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Issue with an ongoing order
Medium UX
Very specific chat goals
Top ofthe funnel

11. Analyze
Dashbot
Chatbase

12. Train

13. TM
Botcopy Clients:
Rich web chat that connects with NLP engines.