More information can be found on http://blog.launched.be/2012/01/why-bother-talking-to-customers/ and http://blog.launched.be/2012/01/how-should-innovators-really-talk-to-their-customers/
Marketers: Can Your Client’s Message easily be Found on the Internet?bencullen
Video is a pwerfful marketing tool but you need to apply proper SEO techniques to get it ranked and visible on the internet. For more information fo http://vdch.net
More information can be found on http://blog.launched.be/2012/01/why-bother-talking-to-customers/ and http://blog.launched.be/2012/01/how-should-innovators-really-talk-to-their-customers/
Marketers: Can Your Client’s Message easily be Found on the Internet?bencullen
Video is a pwerfful marketing tool but you need to apply proper SEO techniques to get it ranked and visible on the internet. For more information fo http://vdch.net
Ask any accessibility leader about accessible colors and they’ll wince from the pain of struggling for a solution. Why is it so difficult to ensure your product meets WCAG 2.1 AA color contrast requirements? Ted Drake, Intuit’s Global Accessibility Leader, will explain the basics of color accessibility requirements. He will also talk about the conflict of overlapping requirements, dealing with brand colors, using color to denote hierarchy of information, and instances where adequate contrast impedes readability. You will have a better understanding of why accessible color usage is a journey and strategies for making continual progress.
About the Speaker – Ted Drake
Photo of Ted Drake
Ted Drake is the Global Accessibility Leader for Intuit, a financial software company. Intuit’s small and centralized accessibility team has created a culture of inclusive development and design with more than 600 champions. Customer interviews and feedback is key to their development.
Ted started working in accessibility almost 20 years ago, when he was the web site manager for the San Diego Museum of Art. He was also an early adopter of standards-based web development, which treated accessibility as core to engineering. While at Yahoo!, Ted was a front-end engineer, developer evangelist, and co-founded Yahoo’s Accessibility Lab. Ted’s benefited from ample International travel, including many trips to India and two years working out of Europe. Connect with Ted Drake on linkedin.
Every translation need is different, so we cannot offer a one-size-fits-all approach to all localization needs. However, here are five reasons that an LSP might be best for your project.
Whether you're a brand that already sells overseas, or you're just looking to start exporting, the global market offers huge opportunity.
As marketers, one of our key aims is to grow enquiries and sales. What better way to do that than to offer your products or services to a wider market and multiplying your potential customer base.
This presentation looks at how to take your existing website and start growing overseas enquiries. From tips for those just starting out, to specific tips on SEO and PPC in other countries.
The presentation covers:
- Domain strategy
- Multilingual SEO
- PPC
- Social media
- Culture
- Language
- Translation services
- Transcreation
- Localisation
- How to grow enquiries on a budget
- What big brands have gotten wrong
You will learn how to engage a global audience and grow inquiries from overseas - and how to deal with them.
10 Tips for Marketing Success was delivered at On the Edge London on 9th May 2014.
Machine Translation: The Neural FrontierJohn Tinsley
This was a pitch for Iconic's neural machine translation technology given at the TAUS Annual Conference in Portland, Oregan on October 24th, 2016.
There has been a lot of talk, and a lot of hype about neural machine translation in the press. But not a lot of practical application. Let's change the conversation
Are you prepared for unpredicted spikes in call volume iaug ppt slideshareDrew Wilkinson
Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. In this one-hour webinar, you’ll learn how call-backs are the number one way to manage call center spikes,
Are you prepared for unpredicted spikes in call volume?Drew Wilkinson
Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. In this one-hour webinar, you’ll learn how call-backs are the number one way to manage call center spikes.
Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer...Drew Wilkinson
Join Fonolo and Language I/O in this one-hour webinar on the 25th of April at 3pm EST/12pm PT as we discuss the ways in which certain technologies can not only reduce contact center costs but increase the overall quality of support, as well as share experiences and success stories.
How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
Sneak Peak of How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
Messaging vs Chat vs Texting: Battle for the Future of Customer ServiceDrew Wilkinson
There are three main forms of text-based communication battling for the future: Messaging, chat, and text. How will this battle play out? Get all of your questions answered from the experts, as they discuss the ramifications of using these channels for CS.
Ask any accessibility leader about accessible colors and they’ll wince from the pain of struggling for a solution. Why is it so difficult to ensure your product meets WCAG 2.1 AA color contrast requirements? Ted Drake, Intuit’s Global Accessibility Leader, will explain the basics of color accessibility requirements. He will also talk about the conflict of overlapping requirements, dealing with brand colors, using color to denote hierarchy of information, and instances where adequate contrast impedes readability. You will have a better understanding of why accessible color usage is a journey and strategies for making continual progress.
About the Speaker – Ted Drake
Photo of Ted Drake
Ted Drake is the Global Accessibility Leader for Intuit, a financial software company. Intuit’s small and centralized accessibility team has created a culture of inclusive development and design with more than 600 champions. Customer interviews and feedback is key to their development.
Ted started working in accessibility almost 20 years ago, when he was the web site manager for the San Diego Museum of Art. He was also an early adopter of standards-based web development, which treated accessibility as core to engineering. While at Yahoo!, Ted was a front-end engineer, developer evangelist, and co-founded Yahoo’s Accessibility Lab. Ted’s benefited from ample International travel, including many trips to India and two years working out of Europe. Connect with Ted Drake on linkedin.
Every translation need is different, so we cannot offer a one-size-fits-all approach to all localization needs. However, here are five reasons that an LSP might be best for your project.
Whether you're a brand that already sells overseas, or you're just looking to start exporting, the global market offers huge opportunity.
As marketers, one of our key aims is to grow enquiries and sales. What better way to do that than to offer your products or services to a wider market and multiplying your potential customer base.
This presentation looks at how to take your existing website and start growing overseas enquiries. From tips for those just starting out, to specific tips on SEO and PPC in other countries.
The presentation covers:
- Domain strategy
- Multilingual SEO
- PPC
- Social media
- Culture
- Language
- Translation services
- Transcreation
- Localisation
- How to grow enquiries on a budget
- What big brands have gotten wrong
You will learn how to engage a global audience and grow inquiries from overseas - and how to deal with them.
10 Tips for Marketing Success was delivered at On the Edge London on 9th May 2014.
Machine Translation: The Neural FrontierJohn Tinsley
This was a pitch for Iconic's neural machine translation technology given at the TAUS Annual Conference in Portland, Oregan on October 24th, 2016.
There has been a lot of talk, and a lot of hype about neural machine translation in the press. But not a lot of practical application. Let's change the conversation
Are you prepared for unpredicted spikes in call volume iaug ppt slideshareDrew Wilkinson
Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. In this one-hour webinar, you’ll learn how call-backs are the number one way to manage call center spikes,
Are you prepared for unpredicted spikes in call volume?Drew Wilkinson
Call-backs are an insurance policy for your call center: When call volume spikes, your call center can avoid disaster and handle the unexpected traffic with ease. In this one-hour webinar, you’ll learn how call-backs are the number one way to manage call center spikes.
Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer...Drew Wilkinson
Join Fonolo and Language I/O in this one-hour webinar on the 25th of April at 3pm EST/12pm PT as we discuss the ways in which certain technologies can not only reduce contact center costs but increase the overall quality of support, as well as share experiences and success stories.
How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
Sneak Peak of How to Efficiently Manage Service Levels with the Right TechnologyDrew Wilkinson
Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Charles Watson, Contact Center Expert, injixo’s WFM hero, Simon Waldron, and Shai Berger, CEO of Fonolo.
Messaging vs Chat vs Texting: Battle for the Future of Customer ServiceDrew Wilkinson
There are three main forms of text-based communication battling for the future: Messaging, chat, and text. How will this battle play out? Get all of your questions answered from the experts, as they discuss the ramifications of using these channels for CS.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
3. How should we use the terms “AI” and “NLP” to
minimize confusion?
#demystifyAI
4. What’s Hard About NLP?
• Yes/No structured questions
• Script based
• No room for deviation
• Easily confused
• Often unsuccessful/unable
to complete
• Open ended questions
• Can work with vague
responses
• Full sentence
comprehension
• Allows users to speak more
naturally
• Higher completion rate
DIRECTED DIALOG VS NATURAL LANGUAGE
VS
5. How do we measure NLP success? Is it getting
better?
#demystifyAI
6. Transcribe first or straight to intent?
Speech transcribed to
text
Text pushed to AI/Bot to
match intent
VS
Speech mapped directly to a business intent
7. What are the advantages of “speech to intent”?
#demystifyAI
Editor's Notes
Hello everyone, and welcome to today’s discussion. Our topic is “Predicting the Future of BPOs”. We have a fabulous panel of thought leaders with us, so let’s take a few minutes for some quick introductions. We’ll start over here with…
Our approach is quite simple. I will share a slide, direct the question to one of our panelists, and let the conversation unfold.
We want the discussion to be interactive so we encourage all of you in the audience to submit questions or comments at any time. You can do that via YouTube or you can tweet to @fonolo using the hashtag #BPOfuture – and you’ll see that hashtag scattered throughout the presentation.
So without any further ado, let’s get started with the first topic.
