The document introduces chatbot development, explaining that chatbots automate audience engagement and can serve various purposes such as customer support, e-commerce, and information delivery. It discusses market trends, user preferences, and provides architecture details along with step-by-step instructions for creating Telegram and Messenger bots. The document emphasizes the time-saving benefits of chatbots but notes the challenges in creating effective designs.

1. INTRODUCTION TO CHAT BOT
DEVELOPMENT
By Opencube Labs

2. What are chat bots?

3. Chat bots are not new?

4. Conceptual Introduction
Chatbot’s allow us to have a new way to automate
our audience engagement in a more efficient way
that is always in line with our strategy or pre
defined goal.
What ever our objective, be it delivery of news,
updates, events information, information about your
business, services, knowledge base, FAQs, product
showcase, campaigns, contest tools.
Chatbot’s can be described as small pieces of software follow a
dialogue script in order to grant a sort off interaction with brands.

5. Market Trend

6. Chat Bot Ecosystem

7. Why Chat Bots?
● On an average 50 mins is spent per day
in messaging apps globally.
● Younger generation embraces text
messaging.
● $83Bn is lost every year due to poor
customer support.
● Users dont want install various different
apps.

8. Possibilities with Chat Bots

9. Customer Support

10. E-Commerce

11. News

12. Health Care

13. Weather

14. The Architecture

15. Channels/Platforms

16. Frameworks

17. The Design

18. Expectations
Expectations
Expectations
Expectations

19. “Ask me anything”
The stupidest thing bot could say :-P

24. NLP
NLU
NLG

25. > Get me tickets for <movie_name>
NLU Output:
[{
"intent": "event_search_by_name",
"entities": [
{
"name": "event_name",
"value": "<movie_name>"
}
]
}]

26. The Architecture

27. Final Thoughts
● New way of interaction
● Eliminates frequent tasks
● Saves time and frustation
● Making smart chat bots are time
consuming and expensive
● Good design flow should be maintained
before development

28. Telegram Bot Flow
● Install and create account on Telegram
● Search for @botfather
● Use command /newbot to create a
new bot and follow the steps to get
the bot token
● Clone this repo:
https://github.com/opencubelabs/
telegram_bot_sample
● Update the bot token
● Create a Heroku App and deploy the code
● Setup webhook
curl -F "url=<heroku_app_link>"
https://api.telegram.org/bot<your_api_token>/setWebhook

29. Messenger Bot Flow
● Clone github.com/opencubelabs/echo_bot
● Create heroku.com account
● Create a Heroku App
● Create a Facebook Page
● Create a Facebook App on
developers.facebook.com
● Change Fb Apps messenger settings
● Update page token
● Change the Fb Apps webhook

30. Thank You