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#HingeContent
How to Develop a
Successful Content
Marketing Program
Presented by: Elizabeth Harr & Chris Ourand
#HingeContent
Today’s Hashtag:
#HingeContent
Chat live on Twitter!
#HingeContent
SMPS CEUs
Hinge is an SMPS Approved Provider of continuing
education units (CEUs)!
Steps:
1. Register to attend our no-cost webinars
2. Attend the webinar
3. Email: ceu@hingemarketing.com
Subject Line: SMPS CEUs webinar credit
4. Receive Certificate of Completion after
attending webinar
5. Report your CEUs to SMPS
#HingeContent
Today’s Speakers
Chris Ourand
Account Director
Hinge Marketing
courand@hingemarketing.com
Connect with me on LinkedIn:
in/chrisourand
Connect on Twitter:
@ChrisOurand
Elizabeth Harr
Partner and Account Director
Hinge Marketing
eharr@hingemarketing.com
Connect with me on LinkedIn:
in/eharr
Connect on Twitter:
@elizharr
#HingeContent
Agenda
• The case for content marketing
• Conducting an assessment
• Develop your content marketing strategy
• Tips to follow and blunders to avoid
• Real world examples
5
#HingeContent
THE CASE FOR
CONTENT MARKETING
6
#HingeContent
Content Marketing Defined
Producing and distributing
material that is valuable
and interesting to your
target audience.
7
#HingeContent
The Case for Content Marketing
• It demonstrates expertise.
• It lets prospects understand your thinking and approach.
• Search engines love content.
• It helps qualify and nurture leads and build your brand.
• It’s less expensive than traditional outbound marketing.
• It works around the clock and around the globe.
• Online leads from content drive growth and profitability.
8
#HingeContent
The Impact of Online Leads on Firm Growth
9
#HingeContent
Firms that generate at least
40% of their leads online
grow 4x faster.
10
#HingeContent
The Impact of Online Leads on Firm Profitability
11
#HingeContent
Firms that generate at least
60% of their leads online
are 2x as profitable.
12
#HingeContent
The Case Against Content Marketing
• It’s not easy.
• It takes time to build up a stock of valuable content.
• You have to keep at it.
• Competition is increasing.
13
#HingeContent
How do you go about
developing a content
marketing program?
14
If Content Marketing is Right for Your Firm
#HingeContent
CONDUCT AN ASSESSMENT
15
#HingeContent
Impact of Research on Growth and Profitability
16
#HingeContent
Who is Your Target Audience?
• How do you want to reach them?
• How do they want to be found?
• What kinds of content are they most receptive to?
• What topics are they most interested in?
17
#HingeContent
What Are Your Differentiators?
Steps to finding and owning your differentiators
1. Choose an approach to differentiation.
2. Assess possible differentiators through research.
3. Identify the differentiators you want to pursue.
4. Validate the differentiators with the marketplace.
5. Live your differentiators.
18
#HingeContent
What Are Your Differentiators?
A strong differentiator must meet three criteria:
1. It must be true.
2. It must be important to the client.
3. It must be supportable.
19
#HingeContent
What Are Your Differentiators?
Differentiation examples:
• Industry specialization
• Client demographic
• Specialized staff
• Specialized services
• Business model
• Geographic focus
20
#HingeContent
What Topics Should You Create Content On?
1. Identify the problems and issues that your firm can
address.
2. Identify the problems and issues that your clients and
prospects face.
3. Pick out the problems and issues that overlap.
4. What topics are relevant to those issues?
5. Determine the appropriate types of content for those
topics.
21
#HingeContent
What Tools Are You Going to Use?
• Find a balance between traditional and online marketing
techniques.
• Be everywhere your target clients are with a message
that speaks to their needs.
22
#HingeContent
Can You Handle a Content Marketing Program?
• Who create a content marketing strategy?
• Who will plan and manage content efforts?
• Who will create the content?
• Who will post and track content?
• Does your firm have the technical readiness to handle a
content marketing program?
23
#HingeContent
DEVELOP YOUR CONTENT
MARKETING STRATEGY
24
#HingeContent
Build Your Content Marketing Playbook
• Content marketing drives growth and profitability.
• Effective content marketing is non-sales focused.
• Give away the secret sauce.
• Staff the function adequately and appropriately.
• Leverage employees and partners to create content.
• Build a community of influencers.
• Have content at different levels.
25
#HingeContent
The Modern Content Marketing Model
26
#HingeContent
Make the Right Impression Online with Content
• Blog posts
• Articles
• Videos
• Newsletters
• Webinars
• Speaking engagements
• Whitepapers
• Research studies
• Books and guides
Educate prospects with new ideas and perspectives:
#HingeContent
Effectiveness of Online Marketing Techniques
28
#HingeContent
TIPS TO FOLLOW AND
BLUNDERS TO AVOID
29
#HingeContent
10 Tips for Better Marketing Content
1. Make your content useful and practical.
2. Write to a real person.
3. Your reader is in the 5th grade.
4. The title is the most important part of your content.
5. Make it easy to scan.
30
#HingeContent
10 Tips for Better Marketing Content
6. No sales pitches.
7. Always offer a next step.
8. Tell a story.
9. Be specific.
10. Add personality.
31
#HingeContent
5 Blunders to Avoid
1. The right content in the wrong place.
2. Too much detail.
3. Superficial blather.
4. Focus on the right problem.
5. Don’t be self serving.
32
#HingeContent
REAL WORLD EXAMPLE:
33
#HingeContent
PeopleMetrics: Homepage
34
#HingeContent
PeopleMetrics: Blog
35
#HingeContent
PeopleMetrics: Blog
36
#HingeContent
PeopleMetrics: Research
37
#HingeContent
PeopleMetrics: Multimedia
38
#HingeContent
PeopleMetrics: Case Studies
39
#HingeContent
PeopleMetrics: eBooks
40
#HingeContent
PeopleMetrics: eBooks
41
#HingeContent
PeopleMetrics: Infographics
42
#HingeContent
PeopleMetrics: Twitter
43
#HingeContent
PeopleMetrics: LinkedIn
44
#HingeContent
Free Content Marketing Assessment
45
 For webinar registrants only!
› We’ll discuss:
• Key challenges
• Your current approach
• Content marketing opportunities
Respond to follow-up email or call: 703.391.8870
#HingeContent
Free Resources
46
Online Marketing for
Professional Services
Inside the Buyer’s Brain
Available at:
www.hingemarketing.com/library
Content Marketing Guide
#HingeContent
Thank you! Questions?
47
Connect with Hinge
www.hingemarketing.com/blog
www.twitter.com/HingeMarketing
www.facebook.com/HingeMarketing
www.linkedin.com/companies/Hinge
www.hingemarketing.com
703.391.8870
Chris Ourand
Account Director, Hinge Marketing
courand@hingemarketing.com
Connect with me on LinkedIn:
in/chrisourand
Connect on Twitter:
@ChrisOurand
Elizabeth Harr
Partner and Account Director, Hinge Marketing
eharr@hingemarketing.com
Connect with me on LinkedIn:
in/eharr
Connect on Twitter:
@elizharr

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Content marketing program 032514

Editor's Notes

  1. Online Marketing for Professional Services book — Figure 7
  2. Online Marketing for Professional Services book — Figure 8
  3. Inside the Buyer’s Brain — Figure 1.1
  4. ContentMarketing Guide: Chapter 2
  5. Inside the Buyer’s Brain — Figure 12.2
  6. Online Marketing for Professional Services book — Figure 18
  7. ContentMarketing Guide: Chapter 7
  8. Content Marketing Guide: Chapter 8
  9. Company OverviewPeopleMetrics can help you transform your customer experience and make better decisions using sophisticated market research methods. We use a combination of analytical expertise, methodologies and proprietary software to help clients acquire insights into customers and employees. And this is just the beginning – we always help clients take action on these insights. The right action is what transforms customer experiences, creates an engaged workforce, and optimizes marketing spend.
  10. Homepage: http://www.peoplemetrics.comCalls-to-action all over the page
  11. Blog: http://www.peoplemetrics.com/blog/Calls-to-action on the right sidebar to subscribe to their blog and connect with their social media pages
  12. Calls-to-action at the end of blog posts: http://www.peoplemetrics.com/blog/how-to-disappoint-customers-on-social-media-a-cautionary-twitter-tale/Offer for a free assessmentLinks to other posts that might be of interestAbility to leave comments
  13. Original research: http://www.peoplemetrics.com/resource-center/customer-experience-resources/original-research/Industry specific research reportsCall-to-action on the right sidebarTo download research reports, you must register and enter in your information
  14. Multimedia section with videos, webinars, and podcasts: http://www.peoplemetrics.com/resource-center/customer-experience-resources/media/Call-to-action on the right sidebar
  15. Case studies: http://www.peoplemetrics.com/resource-center/customer-experience-resources/case-studies/Divided between customer experience and employee experience case studies
  16. eBooks: http://www.peoplemetrics.com/resource-center/customer-experience-resources/ebooks/To download eBooks, you must register and enter in your information
  17. eBooks: http://www.peoplemetrics.com/resource-center/customer-experience-resources/ebooks/To download eBooks, you must register and enter in your information
  18. Liz